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Microsoft Office, Customer Service, Oracle, Retek

Charlotte, North Carolina, United States
January 24, 2018

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Summary of Experience:

Seasoned professional with approximately 25 years of work experience in the fields of Inventory Management, Supply Chain, Purchasing, Retail Merchandising and Client Services. Working experience in various diverse businesses and organizations ranging from Government to large Public Corporations. Provided direct support and coordination for maintaining Service Levels at 97% on average. Hands-On experience with Microsoft Office Products (Excel, Word, PowerPoint, etc.) and received SQL training in support of reporting requirements for the Procurement Department. Specific experience using several Supply programs such as StandardBase Supply System, Federal Logistics Data on Compact Disc, Weapon System Support List, Mainframe, Oracle & Retek.

Regarded as both a team player and detail-oriented with the ability to multi-task as well as added strengths in the following areas:

-Customer Driven / Focused

-Attention to Details (Detail-Oriented)

-Organizational Skills

-Time Management Skills

Work Experience:

10/2016 – 10/2017 SPAR,Inc. Auburn Hills, MI

Client Services Manager

Developed program instructions and training materials

Work closely with Field Management team to ensure they have a complete understanding of program objectives

Direct contact with clients providing the day to day development and direction of programs

Provide clients with status updates on projects and callout any opportunities that may require resolution

Developed post program recaps and ensure all client deliverables are met in a timely fashion

1/2013 – 10/2016 Family Dollar Stores Matthews, NC

Purchasing Specialist – Store Supplies

Monitor Sharepoint site for repack box orders requested by each Distribution Center. Create orders in a timely manner and communicate PO and expected delivery information to the respective DC team member

Accept Single Point of Contact line calls and answer store and vendor related questions in a timely and professional manner

Responsible for ordering and maintaining over 200 inventory items for over 8,000 Family Dollar Stores (nationwide)

Coordinated and resolved Store Supply item issues with 11 Distribution Centers throughout the United States

Daily communication with vendors to include the issuance and expediting of Purchase Orders

Execute mass allocations for Store supply items to include Checkpoint security items, shopping bags, hand held baskets, carts and mats to support Store requirements.

Tracked vendor shipments through Oracle based Transportation Management System

11/2008 – 10/2011 Family Dollar Stores Matthews, NC

Purchasing Coordinator

Responsible for ordering and maintaining over 200 inventory items for over 6,000 Family Dollar Stores (nationwide) while achieving and maintaining Service Levels at 97%

Coordinated and resolved issues with 9 Distribution Centers throughout the United States

Daily communication with vendors to include the issuance and expediting of Purchase Orders

Tracked vendor shipments through Oracle based Transportation Management System

Executed standard SQL reports in support of Procurement initiatives

Assisted with both National and Global Sourcing initiatives by providing vital information to management

Viewed as Procurements Subject Matter Expert for the Retek system

Assisted with streamlining the reorder process

11/1999 – 11/2008 Family Dollar Stores Matthews, NC

Merchandise Assistant

Responsible for the creation of Purchase Orders in the Retek System

Maintained and updated information between the Mainframe and Windows based systems

Maintained Production samples to ensure accurate ticketing and packaging

Responsible for entering Mark-Downs and Marketing Promotions

Maintained statuses of both Domestic and International orders

Reconciled issues with all 9 Distribution Centers in a timely manner

Responsible for compiling Sales Binders for overseas Buyer Trips

Daily communication with Vendors, via e-mail, Fax, and or by phone

Executed Online Analysis & Micro-Strategy reporting, Vista Reports

Direct experience with Transportation Management System

Assisted Buyers with the preparation of Department Line Reviews

Selected as the Retek Mentor to train new Merchandising Assistants

06/1999 – 10/1999 Belk Store Services Charlotte, NC

Merchandise Assistant

Responsible for compiling merchandise information for Buyers

Processed merchandising information in support of Buyers initiatives

Disseminated status reports to all Buyers

Maintained merchandising information with shipping details and order statuses of vendor Purchase Orders

Validated / Confirmed vendor receipt of Purchase Orders

Expedited Purchase Orders

Assisted in other Merchandising initiatives

01/1998 – 06/1999 Raytheon Aerospace Langley AFB, VA

Supply Specialist

Responsible for maintaining inventory of Aircraft Spare Parts, Equipment, and Materials

Received requisitions and issued equipment, parts, materials in accordance with U.S. Air Force regulations

Maintained adequate Operating Levels for all requisitioned items identified by the Government from Base Supply

Managed accurate records and of requisitions, receipts, storage, issues, and turn-ins

Maintained an Audit Trail of items requisitioned and issued

Coordinated with suppliers for Return Goods Authorizations for defected, damaged, and or repairable items

Prepared and shipped parts, equipment, and material as required for suppliers to repair and return

Improved the inventory control count over 90 percent by rearranging and assigning new locations to stockroom of C-21 Aircraft parts

1993 – 1997 U.S. Air Force (Active) Langley AFB, VA

Inventory Management Journeyman

Controlled and processed requisitions for a $320 Million System

Maintained Internal Item Records

Completed Physical Inventories as required

Primary Customer Service Representative

Trained and Mentored newly assigned personnel in all daily tasks of Satellite Supply Operations

Awarded the 1997 Silver Medal for Technical Expertise in the Air Force Specialty (Inventory Management) during the Logistics Sensor Olympics

Completed several inventories consisting of over 850 items, resulting in one-third of the scheduled time while maintained an accuracy rate of 99%

Received numerous commendations by supervisors for ‘Energetic Personality’ with a positive ‘Can-Do’ attitude all with the willingness to accept all challenges and responsibilities


11/1999 – 10/2011 Family Dollar Stores Matthews, NC

Certificate for PowerPoint 97, Foundation Data for Merchandising, Microsoft Excel 97, Retek Mentoring, Introduction to SQL Plus, MFP Classes

10/1993 – 11/1993 USAF-Inventory Mgmt Apprentice School

Received training for item accounting and inventory stock control, financial planning, and funds control

1988 – 1992 Wayne College, University of Akron

Attended Part-Time and completed basic study courses

Applications / Training:

Micro Strategy

Vista Reports

OTM (Oracle Transportation Management)

GLOBE Tracking (International Shipments

SQL-Server reporting (Intro)



I-Procurement / I-Supplier


Microsoft Office Suite, (Word, Excel, Access, PowerPoint) / Adobe Suite



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