Executive Assistant Manager

ANTHONY YAMMOUNI *** West **th Street, Apt *C New York, NY 10019

M: 917-***-**** E: ***************.***@*****.***

I am a passionate and experienced management professional with over 25 years in both the Financial Services and Market Research Industries. My primary focus has been with administration, marketing, performance assessment, training, operations, recruitment and project management. I have a strong analytical ability and am able to find and implement solutions as a team accomplishment.

GfK Custom Research LLC, New York City

Executive Assistant to the Regional Operations Director, North America (ROD, NA) Jan 2015-Present

Assists ROD, NA with the daily operations of the organizations ‘Operations Group’ – total 187 employees in NA

oHR performance reviews, bonus allocations, merit planning discussions

oStaff placements

Manages and executes all administrative tasks required to efficiently and effectively support the ROD NA including but not limited to: complete management of the calendar: planning and scheduling meetings, conferences, teleconferences, screening incoming calls, heavy email (in-box) management and responding to inquiries independently

Full responsibility for arranging complex travel and accommodations; local and global

Prepares expense reports, payment requests and approves requests on behalf of ROD NA, as authorized via Concur

Schedule fortnightly meetings with Senior Leadership Team (20 people) to discuss and provide their status updates. Agenda and minutes provided in a timely manner

Schedule fortnightly global team meetings for participants in multiple regions: NA, Europe, Asia. Agenda and minutes provided in a timely manner

Implemented and regularly maintains profile of all 187 employees detailing manager, team member, role, location and title

Responsible for the planning of the Leadership Team’s bi annual off-site 3 day meeting. Tasks include: hotel reservations, conference room bookings, lunches, dinners, invites, logistic notification to the team, meeting preparations including agenda and power point presentations

GfK Custom Research LLC, New York City

Executive Assistant to the Group Chief Strategy Officer April 2012 – Dec 2014

Actively participates in and provides support and assistance for strategic business planning and organizational development efforts

Manages and executes all administrative tasks required to efficiently and effectively support the Group Chief Strategy Officer including but not limited to: complete management of the calendar including scheduling appointments, screening incoming calls, heavy email (in-box) management and responding to inquiries independently

Performs complex and confidential administrative functions including developing and preparing written correspondence, presentations, and newsletter pieces

Manage and coordinate complex international/domestic travel arrangements, travel visas, corporate agendas and creates customized detailed itineraries via the Concur

Briefs provided on key aspects of scheduled meetings and attends meetings on his behalf, as directed

Occasionally attends and accompanies the Group Chief Strategy Officer on speaking engagements and key meetings (with clients, internal partners and media partners) where possible, and ensures active follow-up

Liaises daily with upper tier direct reports in our international locations: Europe, Middle East, Asia, Africa and the Americas

Maintains confidentiality of all corporate, personnel and Board related matters

Responds appropriately to all information requests by members of the Management Board

Prepares expense reports, payment requests and other department forms and documents. Approves requests on behalf of and as authorized via Concur

GfK Custom Research LLC, New York City

Marketing Development Coordinator/Executive Assistant April 2010 – April 2012

Manages and executes all administrative tasks required to efficiently and effectively support the Global Head of Marketing Strategy including:

complete management of the Global Head’s calendar including scheduling appointments, screening incoming calls

heavy email (in-box) management and responding to inquiries independently

travel arrangements

Manage and maintain:

budgets, bonuses, overhead costs, travel

account plans – work with various team within the organization to create and maintain plans

team recruitment

Human Resources processes

appointment letters, incentive plans, appraisal forms and management packets, and bonus letters

Support Global and North America marketing and business group teams

Draft, review and revise correspondence, email, reports and multimedia presentations

Managing multi marketing projects globally

Develop presentations using PowerPoint and Excel

Manage client teleconferences including set-up, registration, and attendance tracking

Manage a variety of special projects, as necessary

AXA Australia

Business Analyst May 2008 – October 2009

Developing and implementing Customer Service related communications e.g letters, bills, notices, statements, forms

Maintaining AXA Australia’s communication standards for Advisers and Clients

Identify and resolve problems reported by standard letter system users

Analyse and action change requests

Develop, code and test standard letters

Involvement including sign off’s with related communication projects

Assist with implementation of change to operational client communications

Aviva Australia

Project Manager Technical & Training Analyst June 2001 – July 2007

Project Management of the Client Reporting Project for all Life Company Products – approximately 200,000 clients in total.

Tasks included:

Executed the sign off of Statements and other related inserts of member packs from relevant stakeholders across the Business including Compliance, Legal, Marketing, Product, Information Technology (IT) and Operations

Liaising with external providers e.g mail house, printers to ensure target dates of all mail outs are met

Communicating weekly status of Project to relevant stakeholders and Steering Committee

Adviser/Business Development Manager’s communication via e-mail regarding upcoming schedule of Statement mail out to members

Assist with the production, including review and sign off of member Annual Reports (22 in total)

Support with Product Training to Operations staff

Provide business product and technical support and updates to Operations staff

Ensure compliance of administrative procedures, systems, client communications, as directed by Compliance

Work with appropriate Business Units and Compliance to review and revise existing procedures, and implement new or improved solutions where identified

Ensure new or proposed legislation and Product Developments are analysed and explained in context of operations products, systems, procedures, processes and work practices

Norwich Union Australia

Administration Manager March 2000 – June 2001

Provide best in class service and administration to advisers and policy holders for all processes for all Superannuation & Investment Products and Income Stream Products

Provide timely and accurate advice on administrative, procedural, and other business related issues, in response to queries from administrators, advisers and clients

Team Leadership and Development – up to 30 team members

Control expenses within Investment Products

Maintain compliance disciplines and address areas identified as high risk

Implement improvement opportunities agreed in the Operations Review

Norwich Union Australia

Team Leader May 1999 – March 2000

Manager – Client Service Team August 1998 – May 1999

Team Leader April 1995 – August 1998

Administration Officer June 1993 – April 1995

AMP Society

Administration Officer April 1989 – November 1991

COMPUTER SKILLS

Proficient in Microsoft Outlook, Word, Excel and PowerPoint

EDUCATION

Diploma of Financial Markets (Australia) 2005

Bachelor of Business – La Trobe University, Melbourne Australia – 1997

HOBBIES

Fitness, health, travelling and cooking

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