IT Project Manager

Shyam Dalmia

Certified Scrum Master

*********@***.***; 678-***-****; Alpharetta, GA

Linkedin: https://www.linkedin.com/in/shyamdalmia/

SUMMARY

Experienced, Agile (Scrum) Certified, PMI/Waterfall expert, results oriented, and customer focused IT Project/Program Manager with diverse industry experience in manufacturing, telecommunications, government, travel and hospitality, aviation, insurance, finance, retail and banking. Professional expertise includes end-to-end project management with a focus on delivering value to stakeholders through effective management of project scope, budget, schedule, and quality.

Results, Value Driven and Customer Focused End-to-End Program/Project Leadership

Successful Deployment of many Application Systems (Development and Migration) and Infrastructure Projects

Timely Completion of Large Data Center Migration, Consolidation, and Set-Up Projects

Extensive (20 plus years of Hands-on) IT Experience including Complex Business Processes

Careful Budget Management and Strong Problem-Solving Skills

Proactive Risk and Issue Management with Timely Escalations and Status Reporting

Certified Scrum Master (CSM) with excellent Oral and Written Communication Skills

Strong Stakeholder/Vendor Management Skills – Building Strong Coalition through Negotiation

Knowledge of AT&T Network Architecture & Billing Systems (Universal Biller, Telegence, etc.)

ACCOMPLISHMENTS

Successfully Managed and Deployed Mid to Large size IT Projects for Major US Corporations. The projects involved Application Development/Enhancement and Infrastructure (including Network, Data Security and Data Centers)

Saved more than $500K by renegotiating an IT application development outsourcing contract.

Took over a multi-year offshore testing project (EVPN and AVPN) that was late to market and over budget, resolved all issues including communication and successfully implemented within months after taking over.

As a young IT professional, implemented a Global Information Sharing project single handedly for a multi-national company; project was completed well under budgeted funds and more than 6 months ahead of time.

EXPERIENCE

AT&T, Atlanta, GA Feb 2017 – PRESENT

Lead Project Manager

Support AT&T Integrated Cloud (AIC) and Corporate Security Office (CSO) and provide end-to-end management of their multiple, concurrent, and high complexity Cloud based projects by directing the activities of up to 45 cross functional resources and budgets of up to $3M.

Manage projects related with the company’s private cloud environment (deployed infrastructure and applications on internet restricted for their own access and use) and public cloud domain (hosted infrastructure and applications services for their strategic customers). My team received OS image templates from the customers and vendors for their leased VM ware servers, validated to ensure supplied templates met minimum requirements, added certain proprietary tools (one out of the three tool "bundles”) to ensure security compliance (Cyber Security) in the post processing phase through automated scripts.

Manage Cyber Security projects. Work with vendor companies to conduct penetration testing of critical business applications and propose remediation of gaps discovered in the process.

Achieve executive level stakeholders' satisfaction and complements for ownership and successful delivery of project goals and business functionalities.

Deliver scope and stated business benefits on time and within budget.

Using AT&T’s IT UP PMO methodology, maximize use of proprietary PRISM system to track project activities, deliverables, documents, estimates, and budgets.

Proactive risk management resulted in low number of issues, jeopardy, and escalations.

Craft desired communication strategies and working plans to meet stakeholders’ needs of timely project status and other related reports, issues, escalation, etc.

Collaborate with the business client(s) to facilitate User Acceptance Testing (UAT, pre-deployment) and User Certified Testing (UCT, post-deployment).

Delta Air Lines - Atlanta, GA Oct 2016 to Feb 2017

Sr. IT Infrastructure Project Manager

Managed a Large and Complex project within the IT Transformation Program to create new Data Center facilities and related infrastructure for Disaster Recovery purposes.

Coordinated related activities including Site Selection, Lease Negotiation, Power and Cooling, Floor Plan, Hardware Procurement, Asset Management, Install and Configuration, and Operational Readiness

Assisted in formulating procedures and processes for future mode of operations

Helped create an accurate inventory of existing software applications used throughout the enterprise then categorized them in order of their critical priority for phased deployment

Concurrently managed another complex project associated with Incident Management and Prevention through Risk Assessment and Mitigation/Remediation using the HP’s Project and Portfolio Management (PPM) Tool.

Home Depot - Atlanta, GA Jul 2016 to Oct 2016

Sr. IT Infrastructure Project Manager

Managed several work streams within two large projects simultaneously with a combined team size of 36 professional IT resources and budget of $4 million to migrate Electronic Data Warehouse (EDW) infrastructure to Google Cloud using Agile Scrum methodology

Managed project securing critical and confidential customer Data in Motion between Source and Target systems

Using Agile Scrum methodology, led the project team as a Scrum Master and worked with the Product Owner to create user stories, backlog and assisted team in removing road blocks

Accurately managed project budgets and assisted the Program Manager with annual forecasting process

Wipro Technologies - Atlanta, GA May 2006 – Jul 2016

Sr. IT Program/Project Manager

Projects/Engagements:

TJ Maxx, Boston, MA Oct 2015 – Mar 2016

IT Program Manager

Led a cross functional IT team to build a central and consolidated repository of Worker Services database and many new interfaces (APIs) to distribute this data to target applications

Managed a $1 million Microsoft Dynamics AX project with a team of 11 members to implement ERP functions of a major automotive dealership data management company

AT&T, Atlanta, GA May 2014 – Sep 2015

Lead Project Manager

Provided end-to-end management of multiple, concurrent, and high complexity IT Legacy Transformation projects by directing the activities of up to 95 cross functional resources and budgets of up to $9M.

Achieved executive level stakeholders' satisfaction and complements for ownership and successful delivery of project goals and business functionalities.

Delivered scope and stated business benefits of several Billing Applications Migration projects on time

Maximized use of AT&T’s PRISM system to track project deliverables, documents, and budgets.

Presented projects and associated scope to various internal and external governance boards to gain their release and change management approvals and resource assignment.

Achieved 100% compliance with AT&T's Software Quality Audit by implementing all projects using AT&T's TD Unified Process (TD UP) for technical project management.

Proactive management of project risks including mitigation and contingency plans resulted in low number of issues, jeopardy, and escalations.

Crafted desired communication strategies and working plans to meet stakeholders’ needs of timely project status and other related reports, issues, escalation, etc.

Collaborated with the business client(s) to facilitate User Acceptance Testing (UAT, pre-deployment) and User Certified Testing (UCT, post-deployment).

Assisted other senior IT managers with urgent tasks and project intake work helping the department address short term staffing needs.

Credit Suisse, New York, NY, USA Aug 2013 to May 2014

IT Integration Program Manager

Supervised a global team of over 20 application developers, business analysts, and testers spread across 3 geographies to plan, design, integrate, and deploy IT systems to facilitate management of central repository of business and risk models.

The $3.8 million project also delivered a new work flow that helped the company with timely assessments and validation of these critical models resulting in significant cost savings.

Technologies used: Orchestra Network’s EBX5 software platform employing JSF framework.

AT&T,Atlanta, GA, USA Aug 2010 to Aug 2013

Lead Project Manager

Provided end-to-end management of multiple, concurrent, and high complexity AVPN projects by directing the activities of up to 45 cross functional resources and budgets of up to $5M.

Gained support of key stakeholders through collaborative skills; deployed desired functionalities on time helping product managers with new products launches to realize additional $25 million in revenue.

Collaborated with SMEs to refine system requirements related with AT&T’s Network Architecture & apps.

Efficiently and fully utilized available processes and tools (IT UP and PRISM) to assist the team in document management, risk and issue management, change and budget management.

Participated in and passed AT&T’s random audits to ensure compliance with CMMI and ISO.

Mentored junior project managers and helped them learn AT&T’s PM processes and tools.

Saved more than $500K by renegotiating an IT outsourcing contract.

Intercontinental Hotels Group, Atlanta, GA, US Jan 2010 to Aug 2010

IT Program Manager

Collaborated with senior managers and executives to work on the complex and multi-tower transition of IHG's Global Service Desk (Incident Management System) to deliver cost effective results.

Provided critical transition support during Planning, Knowledge Acquisition, and Secondary &

Primary Shadow phases and helped the team overcome obstacles and issues.

Concurrently managed Revenue Management project consisting of home grown systems and interfaces in an effort to improve forecasting demand and occupancy and associated strategies.

Facilitated meetings and worked with offshore and onsite resources to deliver stated goals.

Mercury Insurance, Folsom, CA, USA Jul 2009 to Jan 2010

Data Center Manager

Planned the move and successfully relocated Data Center from Mesa to Folsom.

Assisted in preparing the new Data Center’s environment and ensured its readiness on time.

Successfully managed the operations of the new DC including resources and equipment.

Northwestern Mutual, Milwaukee, WI, USA Jan 2008 to Jul 2009

IT Project Manager

Led NM’s enterprise $5 million Windows 7 migration project including Active Directory and MS-Exchange

Efficiently managed Infrastructure Testing and Remediation of 400 various technology components to facilitate their operation in new OS environment.

Led various technical support teams to document all known technologies and tools; facilitated testing in the lab and remediate as required.

Helped team identify project roadblocks, determine root cause and manage until resolved.

Boeing, Seattle, WA, USA Apr 2007 to Jan 2008

IT Project Manager

Led a team of 24 onsite and offshore resources deploy Application Integration (EAI) project for Boeing 787 (Dreamliner) program using SOA, Java, Tibco, MQ Series, and IBM Websphere technologies.

Successfully managed schedule and resources to deploy projects on time and within budget.

Red Bull– Sr. IBM Domino Administrator, Santa Monica, CA, USA, 5/2006 to 4/2007

PRIOR WORK EXPERIENCE

US National Park Service (Contractor), Washington, DC Aug 2005 to May 2006

IBM Domino Administrator

Federal Aviation Admin. (Contractor), Washington, DC Jun 2004 to Jul 2005

IBM Domino Administrator

T-Mobile, Atlanta, GA Aug 1999 to May 2004

Sr. Systems Analyst

Managed Lotus Notes applications and related infrastructure including servers, and networking equipment

Supported and troubleshot Amdocs Billing, Accounts Receivable, and Credit Systems

Koch Industries, Spartanburg, SC Apr 1992 to Aug 1999

Technical Project Manager

EDUCATION AND ACCREDITATIONS

Master of Science: Computer Science May 1991

University of North Carolina at Charlotte – Charlotte, NC, USA

Bachelor of Science: Electrical Engineering August 1987

University of North Carolina at Charlotte – Charlotte, NC, USA

CERTIFICATION/TRAINING

Certified Scrum Master (CSM) (Certification ID: 000562168)

Wipro Program Manager (PMI based Wipro Program and Project Management Academy Training)

AT&T IT Unified Process (PMI based AT&T Project Management Methodology)

AT&T Requirement and Risk Management

Hoechst Celanese Internal Project Management Certification (1995)

SKILLS

Expert Knowledge of PMI's PMBOK Project Management Methodologies

Proficient with Agile (Scrum) and Waterfall Methodologies

Proficient with Agile Project Management Tools: JIRA, Rally and Pivotal Tracker

Microsoft Office Suite (Word, Excel, PowerPoint)

Microsoft Project, SharePoint, and Visio

IBM Rational ReqPro

HP Quality Center and Application Lifecycle Management (ALM)

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