Customer Service, Microsoft Office, Confidentiality is my strong suit

OBJECTIVE

To obtain a position as a Manager where my leadership responsibilities including problem

solving, planning, and organizing and managing team members can be fully utilized to

improve customer satisfaction and enhance the company’s brand name.

EXPERIENCE

Front Desk Recertionist at TRUE BLUE-A PEOPLEREADY COMPANY April 2015-Present

Manage workflow to ensure all payroll transactions are processed accurately and timely

Reconcile payroll prior to transmission and validate confirmed reports

Execute eTime time and attendance processing and interface with payroll

Audit employee timesheets for hours worked and accuracy

Analyze processes on regular basis to ensure maximum efficiency

Customer Care Supervisor at XEROX December 2011 – March 2015

Manages the client relationship ensuring customer satisfaction

Has profit loss responsibility and overall control of planning, coaching, managing

expense priorities, and recommending and implementing changes to methods for the team

Provide labor planning, problem resolution and coordination of activities between client

and company personnel

Check to ensure that appropriate changes are made to resolve customers’ problems

Supervise and motivate 22 Customer Service Agents in a call-center environment

Various Positions at APOGEE MEDICAL February 2008 – March 2009

Positions held: Assembler, Sealer and Cap Pusher (Qualified Staffing)

Determine work assignments and procedures

Complete production reports to communicate team production level to management

Record product, packaging, and order information on specified forms and records

Perform quality checks on products and parts

Inspector/Packer at ALCAN October 2007 – February 2008

Inspect, test or measure materials, products, installations or work for conformance to

specifications

Observe and monitor production operations and equipment to ensure conformance to

specifications and make or order necessary process or assembly adjustments

Stack and arrange tested products for further processing, shipping, or packaging and

transport products to other work stations as necessary

Set controls, start and monitor machines that automatically measure, sort, or inspect

products

Packer at GLAXO-SMITHKINE March 2007 – October 2007

Examine and inspect containers, materials and products to ensure that packing

specifications are met

Mark and label containers, container tags, or products, using marking tools

Load materials and products into package processing equipment

HOPE D. MCGIRT

PAGE 2

EDUCATION

Vance-Granville Community College January 2011 - Present

Pursuing Associates in Accounting

Microsoft Word and Excel Certification (October 2007 to November 2007)

Cosmetology (April 2000 to April 2002)

Louisburg High School 1985 – 1989

Diploma Received

ADDITIONAL SKILLS

Avid Accounting Skills

Management Skills: Influencing, leading, negotiating and delegating abilities

Strong Analytical Skills

Strong and Effective Communication Skills

Ability to Multi-Task

Conflict Resolution

Customer Service and Attention to Detail

Proficient and Expeditious Typer (65+ wpm)

Microsoft Office Proficiency

REFERENCES

References available upon request

Contact this candidate