Technical Product Manager

Richard T Schoenling

*** ****** ***** * Youngsville, North Carolina 27596

H 919-***-**** * ***********@*****.***

SUMMARY

An innovative and resourceful product manager with extensive experience in full product life cycle, product analytics, global product strategy, business development, customer service, operations, production issue resolution, product pricing, quotations, market trends, software management and third-party negotiations. Adapts to shifting environments and embraces change to identify process improvements. A creative and motivated performer, who solves complex issues with progressive and pragmatic solutions. Builds successful working relationships to drive functionality and ensure the longevity of the product life cycle.

EXPERIENCE

Onepath Systems, LLC, Raleigh, NC

Contractor, 2014-2015

Designed and documented a secure Private Cloud Service based on Cisco and VMware/ESXi for sale to AT&T. Designed the architecture and defined basic revenue expected.

Riverbank Networks, Inc. Roswell, GA

Director of Development 2010- 2014

Wrote Business Plan, defined roadmap, negotiated supply and manufacturing agreements, created Product Specifications. Defined the Hardware and Software Architecture and managed all Agile development in a startup business to provide the latest technology and software applications for the Residential and Small Business Markets. Managed Hardware and Software (C/Java/Python) Development of a Secure Embedded Linux (LAMP) based multi-service (IP, WLAN(802.11n), Security, Video, MOCA/DOCSIS 3.0) residential gateway in a RHEL 6.0 environment, represented the business at Trade Shows and Regional Group meetings. Researched OpenStack, Hadoop, and Alternative Energy to fulfill Roadmap requirements,

AT&T, Atlanta, Georgia

Associate Director, Product Management, 2005-2010

Managed entire lifecycle of assigned services. Directed the merger of Data, WLAN, Security, Cloud Storage, Video, and Unified Communications portfolios from Bell South, Southwestern Bell, and Ameritech into one profitable Vendor (300+) portfolio for all market segments for AT&T. Developed roadmap consistent with corporate strategies. Negotiated Partner Alliances with all Enterprise vendors. Managed Big Data business requirements. Increased profit by 12%. Introduced, evangelized, and launched new local and network services in concert with AT&T Mobility, Metro-E, and IP-VPN. Managed the daily efforts of a team of 6. Tracked and reported monthly financial performance of product lines to senior management. Investigated, evaluated, and reported financial stability of new vendors.

TEKELEC, Morrisville, North Carolina

Software Product Manager, 2000-2003

Maintained direct involvement of SS7 over IP Software through management of product life-cycle process, including prioritization and engagement with research and development on feasibility of requirement implementation. Ranked requirements, based on return on investment, customer need, and feasibility effort. Participated in 3GPP and 3GPP2 standard development. Contributed to SCTP and Sigtran Protocol definitions at the IETF. Identified LNP and Toll Free future software release program for requirements with effective documentation, explaining process for implementation by research and development while managing product plan of record. Conducted pricing, marketing, and quotations work in parallel to requirement implementation efforts. Directed back-end processes by defining products for downstream organizations to effectively manage receipt of purchase orders, manufacture, deliver, and support products at customer site. Assisted Product Marketing group with detailed and effective responses to RFI's and RFP's. Led project teams to successful launch, tracked and reported revenue to end of service life.

Successfully managed the strategic planning of product requirements with research and development, resulting in timely delivery to global GSM and FMC customers.

Developed and implemented new product training designed for sales engineers to utilize during the customer interface process, which resulted in improved accuracy and timeliness.

Effectively defined use cases and MRDs through market and customer research.

Consolidated hardware platforms as part of OEM life-cycle management and created annual cost-savings to the organization.

NORTEL NETWORKS, Research Triangle Park, North Carolina (1986 – 2000)

Software Product Manager, 1995-2000

Escalated profitability and broadened company markets after pioneering and achieving funding for the company’s first IP Telephony Project in response to IETF definitions and market requirements.. Responsible for entire product life cycle. Worked with IETF and customers to identify requirements, identify return on investment, and estimate implementation effort and costs, resulting in the prioritization of requirements with research and development. Developed and supervised roadmaps consistent with corporate strategies.

Strengthened product suite by partnering with third-party vendors on integrated solutions, including common CPE hardware platform, resulting in improved technical solutions for the customer.

Defined and supported the introduction of Frame Relay, ATM, OC-192 and OC-48 SONET, H.323 and SIP networks and interfaces.

Generated additional revenue through the education of end customer on new and existing product solutions.

Software Development Manager, 1991-1995

Partnered with global team to deploy E-commerce and system software based on C/C++/Java and IVR based products designed for Visa International and Master Card markets and localized for deployment into North American, Asian and European markets. Identified and resolved process inefficiencies and breakdowns, including pre- and post-sales support. Staffing and Budget management, managed HR issue resolutions(hiring, firing, policy violations) for a team of 20. Managed daily efforts of domestic and off-shore teams in development of multi-media e-commerce and financial services in conjunction with British Telecom (BT).

Managed development of new software features and continued sustainment of existing features for the DMS-10 IP LAN Shelf and Remote Line Concentrating Module for U.S. and Japanese Markets.

Managed the development of new features and sustainment of LAN Shelf software for the DMS-10.

Formed and led multi-function project teams to product launch and end of life. Reported financial performance of products through full life cycle. Managed Microsoft Windows, Unix (HP-UX), and Solaris (Sun) IT environment. Championed the use of Flash Memory on circuit packs to eliminate field retrofits

Led team to ISO9001 Quality Certification on its first audit.

EDUCATION

UNIVERSITY OF NORTH CAROLINA, Chapel Hill, North Carolina, Master of Business Administration

UNIVERSITY OF ILLINOIS, Urbana, Illinois, B.S., Electrical Engineering

DURHAM TECHNICAL COLLEGE, Durham, NC. Paralegal Technology 2003-2005

HONORS & AWARDS

Academia

Dean’s list 2005

Professional

ShoreTel Million Dollar Club Award, 2009

PROFESSIONAL DEVELOPMENT

Open Stack Training 2014

Certified Scrum Product Owner, 2014

Hadoop Training 2013

Wireless 3G / 4G Training, 2009-2010

SIP Training, 2009-2010

Cisco Telepresence Training 2009-2010

Juniper Security Training 2007-2010

Cisco Unified Communications Training, 2005-2010

Cisco Meeting Place Training, 2005-2010

Juniper Security Training 2006

CCNA Training 2004

Paralegal Training 2003-2004

VoIP Training, 2000

CSS7 Architecture and Communication, 2005

IP Architecture Training, 2000

Microsoft Development Training, 2001

C++/Java Software Training 1998

Red Hat Linux Training 1996

ISO 9001 Training, 1995

Management Leadership Training, 1992

Fiber Optic Networks Training 1988

Telecommunication Network Training, 1986

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