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Sales Customer Service

Brampton, Ontario, Canada
January 24, 2018

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SATHYA RAM, B.Com., M.Com., M.B.A.,

** ******* ******, ********, ** L6X 5E5 C: 647-***-**** SUMMARY

Accomplished and results-driven Software sales professional offers 16 years of leadership, dealer channel management and account management experience as an integral part of fast-paced sales teams.

Tactical business leader who facilitates Software sales, marketing and business enterprises to support corporate objectives.

Software Solution sales professional successful at acquiring, expanding and managing key corporate accounts.


Solution Sales Expert Upselling and consultative selling

Strong interpersonal skills Exceptional customer service skills

Skilled multi-tasker Customer-oriented

Strong deal closer Relationship selling

Proven Software sales track record Demand forecasting PROFESSIONAL EXPERIENCE

02/2016 to To Date Enterprise Account Executive,

Software Solutions & Managed Print Services

Four Square Group Inc.

Expert in selling Business Process Management Software, Inventory Management Software, Document Management Software and Print Output Management Software.

Managing territory of 100 Major/Corporate and Key accounts in GTA

Improved customer acquisition rates by 121% through targeted major and key account on market segmentation and pricing strategies.

Identified strategic partnerships and gathered market information to gain a competitive advantage.

Targeted new long-term business partner prospects and closed 16 deals within 12 month period in the financial and legal industry.

Tracked RFPs and bids to develop new business opportunities.

Optimized current revenue streams by networking for additional business prospects with established clients.

Trained reps to contact new and existing customers to discuss how specific products could meet their needs.

Created value propositions, national programs and strategic plans while maintaining multi-location and national accounts averaging $11 Million in total sales.

Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. 07/2013 to 02/2016

Sr. Manager - Major Account & Solutions

Konica Minolta Business Solutions Canada Ltd-Mississauga, ON

Managed a portfolio of 120 accounts, which generated $ 2 Million in revenue per year.

Up-sold Managed Print services & Business Process Management, Inventory Management Software and Document Flow Management Solutions to new and existing customers, generating incremental revenue of $653,000 per year.

Grew customer base from 82 accounts to 121 accounts in two years (FY 2013-2015).

Ranked in top 3% of sales representatives out of 500 representatives in all of Canada.

Gathered all relevant materials for bid processes and coordinated bidding and contract approval.

Determined the cost and pricing of proposals and bids.

Worked closely with company executives to identify new business opportunities, securing multiple solution based orders.

Planned, created and delivered RFP and Bid presentations 07/2010 to 06/2013 Key Account Executive

Konica Minolta Business Solutions (Canada) Ltd.

Surpassed annual quota by 87%.

Established 67 new accounts in only 36 months through successful client development.

Worked closely with company executives to identify new business opportunities, securing software solutions. Recommended document management solutions to customers based on their needs and interests, resulting in incremental sales and profit.

04/2007 to 07/2010 Commercial Account Manager

Konica Minolta Business Solutions (Canada) Ltd.

Cultivated productive relationships with key clients.

Met with clients to detail new product and service offerings.

Provided sales and service support to existing clients.

Networked in territory to generate leads.

Sold $600K per year.

07/2001 to 04/2007 Direct Sales Representative

Konica Minolta Business Solutions (Canada) Ltd.

Fielded an average of 22 customer calls per day.

Informed customers about sales and promotions in a friendly and engaging manner.

Tracked down sources of special products and solutions to meet customers' special needs. Managed wide variety of customer service and administrative EDUCATION AND TRAINING

B.Com.,: Bachelor of Commerce

M.Com.,: Master of Commerce

Masters in Business Administration (M.B.A.,)

Specialized in Finance, Marketing & Sales

St. Joseph’s College of Engineering

Relationship Selling course

Minor in Statistics & Economics

Top 5% of class

First Class - Academic Achievement Award

Coursework in Marketing and Sales

Coursework in Finance and Accounting

Canadian Tax Course – HR Block – 5 Years training

Expert in Microsoft Office Suite (Word, Power Point, Excel, Outlook, etc.) Experienced in CRM – Great Plains (Microsoft), SAP & Oracle ACTIVITIES AND HONORS

Soccer Coach – Brampton

Coaching on Effective Selling for New Immigrant Settlement Centre Certified Yoga Teacher

Yoga Instructor at Indian Yoga & Meditation Centre, Brampton EARNING EXPECTATIONS:



With my B2B Software Solution selling experience and client focused relationship building combined with willingness to help businesses increase their productivity while reducing opportunity loss, with positive intent, I am sure, I will be able to achieve corporate goals.

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