Customer Service Microsoft Office

CANIA HARRIS

*** ********** **. ********** ** ***06

***.*******@*****.*** 336-***-****

A results-driven worker with two years’ experience in customer service and administrative skills that can contribute to the successful operations of any company.

EXPERIENCE

323 COMMUCATIONS, GREENSBORO, N.C AUGUST 2017- DECEMBER 2017

RECEPTIONIST

• GREET AND WELCOME GUESTS AS SOON AS THEY ARRIVE AT THE OFFICE

• DIRECT VISITORS TO THE APPROPRIATE PERSON AND OFFICE

• ANSWER, SCREEN AND FORWARD INCOMING PHONE CALLS

ALORICA, GREENSBORO, N.C MAY 2016 – AUGUST 2017

CUSTOMER SERVICE REP

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

Identify and assess customers’ needs to achieve satisfaction

Conduct global, Mcleansville, N.C. June 2015- May 2016

Customer Service Rep

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction

PERFECTED GIFT BY KIANI, GREENSBORO, N.C MARCH 2014 – JUNE 2015

NC EVENT COORDINATOR ASSISTANT

Assists users of facilities by providing requirements in regard to technical, security, and/or other requirements; assists in problem resolution and answers questions; refers to appropriate department when unable to respond.

Assists in developing and scheduling event staff in accordance with specifications; oversees assigned staff or operations.

EDUCATION

GTCC, GREENSBORO N.C. AUGUST 2016- PRESENT

RADIOLOGY

NORTH FORSYTH HIGH SCHOOL AUGUST 2014- JUNE 2016

DIPLOMA

SKILLS

Microsoft Office Certified

Great problem-solving skills

Team Player

Dependable

People oriented

Very Organized and detailed

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