Customer Service Administrative Assistant

Dashia Maldonado

**** **** ** ***** *** #**

St Pete FL, 33711

Email: ***********@*****.***

Phone:727-***-****

Professional Summary

I’m Seeking a challenging entry level position in Business Administration. Result driven: a hardworking employee with secretarial experience. Proficient qualifications in multi-tasking, handling phone calls in a professional manner, developing resumes, cover letters, and participating in mock interviews. Computer literate in Windows, Word 2000, and the Internet. Ability to quickly and easily learn and use software and hardware. Fluent in English and Spanish. Job Experience

JaBor Inc. - Clearwater FL (September 2013 - Current) CSR: Having customers enroll in the deregulation process have them lower their rates by showing them different supplier options. Also take care of Winbacks (gaining bussiness from customers that were already enrolled with a supplier) Verifying and Billingual Representation for customers who speak spanish.

Sales Verification Company- Clearwater FL (November 2012 - September 2013)

Verifier CSR: Verified Energy Sales for IGS Energy, PGE, Consumers, Toledo Edison ETC. Orlando Financial Services - Orlando FL (July 2008 - June 2009) Verifier CSR (Teller): Cashing personal, payroll, tax & contractor checks as well as Money Orders, Western Unions and all other sorts of checks. Sending & Receiving Western Unions. Also did Pay Day Loans, Income Tax Preparations and also sold all types of prepaid services along with Car Insurances. Price Chopper - Orlando FL (April 2007 – June 2008) Regional Sales Manager: Processing Wristbands Orders for Clubs, Hotels, Bars, Hospitals Etc. Making and receiving incoming and outgoing phone calls to existing customers. Processing artworks and shipping everything correctly.

Dial America – Orlando FL (Dec 2005 – April 2007)

Customer Sale Rep: Making outgoing calls to pre-establish customers to see if they are interested in previewing any new items on a trial bases.

Siboney Bridal Shop – Orlando FL (Sep 2004 – Oct 2005) Sales Representative: Assisted customers picking out clothing, fixing clothing racks, also helped to open and close the store.

Youth Opportunity Center – Bronx NY (May 2001 – Aug 2001) Teachers Assistant: Assisted children and adults with computer applications, answer incoming calls, and handled public inquiries.

SOBRO Youth Center – Bronx NY (Jan 2000 – Jun 2000) Administrative Assistant: Duties included filling paper work, word processing, and answering incoming calls.

Education

Advanced Studies Diploma

White Williams Scholars: Philadelphia, PA (2000-2003) Kensington High School: Philadelphia, PA (2002-2003)

*References Provided Upon Request*

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