Customer Service Manager
Resume:
SULTANA SIDDIQUI
***** ****** **** **, ***** Potomac, MD 20878
*************@*****.***
OBJECTIVE
I enjoy working on a team focused on enhancing customer experience from the first contact through closing
QUALIFICATIONS
Languages: Fluent in: English, Urdu Languages (Punjabi, Pashto, Sindhi.)
Coordinated and presented cultural community TV shows and organized overseas conferences and FAM trips.
SKILLS
Customer Service, Thoroughness, Decision Making, Verbal Communication, Professionalism
My experience includes working as mortgage consultant for 18 years to VP level. I worked closely with clients to make certain their experience was as hassle free as possible. A large source of new business was from referrals so customer satisfaction was key.
EDUCATION
Bachelor of Arts, In Sales And Marketing – 1985
WORK EXPERIENCE
Account Executive MORTGAGE ONE SOLUTION, TYSONS CORNER – VA. 2013 - 2016
VP, Branch Manager BUCKINGHAM MORTGAGE, POTOMAC – MD. 2007 - 2013
Specialties: Purchase Loan, Refinancing, Home Equity, Modifications.
Implementing the current RESPA Guidelines
Handling 20+Plus loans in Pipeline each month
Established and maintain effective working relationships with Branch Managers, Assistant Branch Managers and other platform personnel within the Bank's branch network.
Provide product guidance and training to enable branch personnel to answer questions within scope of authority and assist prospective borrowers when completing applications.
VP, Branch Manager PINNACLE FINANCIAL TYSONS CORNER – MVA 2005 - 2007
Manage, Identifies and establishes new referral sources through a variety of sales efforts including but not limited to: visiting the offices of real estate brokers, developers, builders and financial planners, to solicit referrals for mortgage loans.
Attracts new borrowers through the creation of information mailings, advertisements, and seminars focused on home buyers and participation in community efforts to promote homeownership.
Cultivates repeat business from existing base of borrowers.
Guides borrowers through the loan process by obtaining all borrower required documents, providing borrowers with regulatory disclosures and assists with the submitting to underwriters.
Resolves outstanding issues in order to clear conditions and facilitate the closing of the loan.
Conducts loan interviews and explains loan policies to members.
Uses product knowledge and sales skills to cross sell services to the membership.
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