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Technical Support Microsoft Office

Aurora, Ontario, L4G 7X3, Canada
January 24, 2018

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Results-driven professional offering a progressive, six-year career in information technology. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. I expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.


2015 – Present IT/Database Coordinator

Blue Hills Child and Family Centre

Lead a team of two, in the direct day-to-day technical support for 160 staff members. Develop, implement and maintain IT policies, procedures and guidelines for Systems Support and Operations. Responsible for asset management and replenishment for all IT inventory. Project Manager for numerous system launches including upgrades to Windows 7, Microsoft Office 2013, Server patches, and hardware upgrades. Ensure that our internal CIS system is working optimally by conducting various meeting with Clinical managers to identify where improvements are needed as the direction and mandate is being changed by the Ministry.

2011 – 2015 IT Support Specialist

Blue Hills Child and Family Centre

Provided on-site and remote technical support to over 150 users. Created and manage user profiles and set file/folder/account permissions on Active Directory and MS-Exchange. Configured and manage various VM-servers (File server/terminal etc). Planned, Overlooked, and implemented more efficient methods of using technology to aid the daily activities and productivity of the agency. Prepared quarterly and annual stats using Mssql/Spss and various clinical databases. Trained and created documentations for users on how to use various hardware/software and peripherals. Configured RDP access for users to account their profiles remotely. Installed and configured network printers and print servers.

2009 – 2011 Tech Skills Instructor

Skills for Change

Conducted weekly classes on Introduction to Computer Systems, Microsoft Office 2003/2007/2010 and introduction to data management using MS-Access to adults who have recently migrated to Canada or looking to upgrade their knowledge and skills to be used in their current jobs.

2007 – 2008 Lab Technician

Seneca College

Performed various troubleshooting tasks in order to identify system or network issues, and provided nightly reports on the problems and steps taken to resolve them. Conducted Hardware upgrades on the lab computers when needed. Delivered technical support to the students using the labs


2010 – 2013 Diploma in Computer Programming

Seneca College

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