Customer Service Home Health

Kelly Drugmand **** Ridgewood Rd. West ● Springfield, OH

45503

*************@***.*** ● 937-***-****

Objective

A position in which I may gain experience in my current field of study

Qualifications

• •

10+ years of customer service experience Ability to work with no supervision

• •

Experience working with a variety of Proficient computer skills

clientele

• High attention to detail

• Excellent oral and written communication

• Strong work ethic

skills

• Ability to maintain confidentiality

Work Experience

Red Roof Inn Springfield,

OH

Sales Rep 2016 - Present

• Make and cancel reservations

• Handle complaints and assist guests with any concerns over reservations

• Process payments

• Answer the phone and route phone calls as needed

Elks Lodge Springfield,

OH

Server 2014 - 2016

• Serve guests in a professional manner

• Assist the bartenders with multiple duties

• Work with other employees in a team environment to ensure the highest quality of service

• Answer the phone and route phone calls as needed

Blackstone Springfield,

OH

Home Health Aide 2014 - Present

• Provided light housekeeping duties

• Assisted with general personal care of sick and handicap clients

• Provided on-going support to clients to ensure a state of calm and respect

• Coordinated with doctor visits

• Knowledge of HIPPA and OSHA compliance standards

TGI Friday’s Springfield,

OH

Waitress/Hostess/Trainer 2000-2012

• Conducted job training for new servers

• Prepared daily schedules for servers to ensure complete coverage

• Ensured service areas were maintained clean and safe

• Responded to customer queries in a professional manner

• Coordinated with management to resolve food quality issues

• Provided guidance to servers to ensure smooth and timely dining operations

Education

Clark State Community College Springfield,

OH

Associates in Social Work June,

2015

Clark State Community College Springfield,

OH

Certificate in Chemical Dependency

2007

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