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Project Manager Microsoft Office

Chicago, Illinois, United States
January 24, 2018

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Ross Anzalone Chicago, IL ● 773-***-****

Project Management Professional Summary

Dynamic, assertive IT Project Manager, Technology Coordinator, Department Chair, proven in developing support systems and programs. Accountable, with strong interpersonal skills, functioning effectively in multi-level teams, diverse environments and cultures.

Core Competencies

Infrastructure Project Lifecycles/Deliverables ● Enterprise Implementations ● Communications

Status Reporting ● PMI, ITIL, Agile Frameworks ● Budgeting, Billing, Logistics ● Stakeholder Management


Micro Train 2016

ITIL V3, CSM Certified Agile Scrum Master, PMI PMP certification coursework

Microsoft Project L1, L2, SharePoint Foundations L1, L2, SharePoint Designer L1, L2

Certiport 2012

Microsoft Office Specialist- Word, Excel, PowerPoint


National Board for Professional Teaching Standards -Career and Technology Education

IL Type 09 Master Teacher Technology Education, IL Type 75 General Administration

Relevant Software Proficiencies

Microsoft Project, Microsoft Office Suite, Outlook, Visio, Communicator/Skype for Business, WebEx, Google Apps Suite, Daptiv PMIS, Oracle, Adobe Suite, various LMS/SIS

Work Experience

Resource Solutions Group/Insight/United Airlines 07/2016 – 08/2017

IT Project Manager

Managed teams from Field Services Delivery, Provisioning, Finance, Procurement, and Network Engineering, for Wi-Fi deployments and network refreshes at 16 Asia/Pacific stations. Start to finish wireless, and network infrastructure upgrade implementations- scheduling, surveying, procurement, installation cutovers, to end-user testing.

Highly visible, client-facing, owning the reporting process, project schedules, and changes.

User experience coordination, articulating and presenting technical plans to business side clients.

The Latino Resource Institute of Illinois 04/2016 – 07/2016

Project Manager

Managed staff at community outreach, not-for-profit to create a variety of English and Spanish online and print materials for Latino Veterans Housing initiatives.

Mainstreet Real Estate Services, Chicago, IL 10/2015 – 07/2016


Created and maintained income and expense spreadsheets for client-owned properties.

Trained management and staff on data input and analysis.

Smart Technologies/Chicago Public Schools IT PMO

IT Project Manager 06/2014 – 08/2015

Plan, schedule and execute enterprise-level network infrastructure and software implementations - District Computer Science for All/, STEM Innovation Labs, and online Summer Bridge.

Managed Network Engineering, Net Ops, Enterprise Infrastructure, and Active Directory teams.

Service Level Agreement/Operating Level Agreement and Service Catalog creation.

Articulated project goals, scope, and deliverables to multi-level stakeholders.

Translated business needs into technical terms and prepared work breakdown structures.

Chicago Public Schools, John Hope College Prep HS, Chicago, IL

IT Department Chair 1996 – 2014

Managed departmental projects, academic programs, and staff. Managed curricula and budgets for Information Processing, Business/Entrepreneurial, and Programming clusters.

Conferred with administration regarding staff evaluations, coordinating supply, and textbook, software, and training needs of teaching staff based on current trends in technology.

Evaluated student performance data to ensure proper growth and clustered student sequencing. Liaison to the Dept of Career and Technology Education. Directed professional development.

Technology Coordinator 1996 – 2002

Managed infrastructure projects including LAN installation, classroom workstations installations, wireless implementations, continuous software and hardware upgrades including Learning Management Systems and Student Information Systems, and school A/V systems.

Coordinated budgets and purchasing of school technology through approved vendor system.

Wrote school Technology Plan, School Improvement Plan, awarded >$400k in Carnegie, Oppenheimer, IL state and city grants.

Planned and supervised Wi-Fi conversion, maintained workstations and printers, internal student accounts, maintained network and data integrity using Novell NetWare, Windows Server.

Developed and conducted staff development sessions.

Created and maintained school web site.

Created and managed student Tech Crew to complete staff technology conflict resolution.

Information Technologies Instructor 1996 – 2014

National Board Certified IL Master Teacher in Career and Technical Education, maintaining parental contact/conferencing, outreach, social case managers, parole officers, and special needs advisors. Online-based and in-class instruction and curriculum development.

Educated students and adults in English and Spanish, with emphasis on career development, academic and productivity software, hardware, and MOS certification achievement.

Instructed Info Tech, Speech Communication, English, and Computer Art classes.

Additional Work Experience

Change Team Leader/Mentor – curriculum writer, National Board Mentor, CPS/CTU 2009 - 2014

Distribution and Traffic Analyst – traffic/logistics, freight claims recovery, SportMart, Inc. 1994 - 1995

US Navy Officer, Air Operations Analyst – team lead, US Navy Reserve, Milton, FL 1990


Master of Arts Education Administration, St. Xavier University, Chicago, IL

Bachelor of Arts Communications, Loyola University of Chicago, Chicago, IL

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