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Customer Service Human Resources

United States
January 24, 2018

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Kathleen Crain

Hulmeville, PA *****

Professional, consistent, key team player with phenomenal organization, prioritization and leadership skills. Seeking full time permanent position, within Business Office Management Human Resources, Payroll or Benefits Administration within the Lower Bucks area.

COMPUTER PROGRAMS/SKILLS: Ultimate Ultipro HRIS, ADP Workforce Now Time, HR, Scheduling and Benefits portals, Fidelity Time and Payroll portals, Kronos Payroll, Oracle and PN3

A/P, E-Paper, Attendance Enterprise, Peoplesoft, RFMS, Point Click Care, Microsoft Office 13, Windows and Internet Explorer, Mozilla, Chrome.

Authorized to work in the US for any employer.


Human Resources Director

Tucker House Nursing Home - Philadelphia, PA - February 2016 to Present

HR director for 260 employees both Union and nonunion within a 180 bed LTC and Rehab facility. Responsible for all HR functions including on boarding, orientation, timekeeping assistance, status changes, union dues, garnishments, voluntary deductions etc. benefits enrollment medical, dental, vision, STD etc., incident reporting and workers compensation claims, FMLA, LOA and union leaves, OSHA reporting, EEO reporting, union grievances, unemployment hearings, investigations and disciplinary actions regarding attendance, policy violations, performance improvement plans, supervisory meetings, employee education and terminations. Safety committee co-chair. Overall employee relations, retention and satisfaction.

Business Office Manager

Elkins Crest Nursing and Rehabilitation Center - Elkins Park, PA - August 2015 to November 2015

Payroll Manager-Payroll/HR/Benefits Administration

Rivers Edge Nursing and Rehabilitation Center - Philadelphia, PA - April 2013 to August 2015

Head of Safety and Employee Retention Committees, 120 Bed LTC/Rehab Facility, Maintain 170-180 Employees,

Pre-Employment, Drug Screening, Orientation, Daily Time Keeping and Bi-weekly Payroll Processing, Monthly GL, End of year,

Third party sick pay, vacation/PTO Accruals, Incident Reporting, Workers Comp Claims, OSHA reporting, Unemployment, JCAHO compliance, FMLA, Benefit enrollments and open enrollments Including-Health, Dental, Vision, Voluntary, 401k, H.S.A., STD, LTD.

Payroll/AP/HR Coordinator

Statesman Nursing and Rehabilitation Center - Levittown, PA - June 2012 to April 2013

maintain 170-180 Employees for 101 Bed LTC/Rehab facility.

Payroll Coordinator/ Medical Supply Coordinator

Luther Woods Convalescent Center - Hatboro, PA - June 2009 to June 2012

maintain 130-140 Employees for 140 Bed LTC/ Rehab facility. Daily timekeeping, corrections, biweekly payroll processing, GL, Budgeting, PTO Accruals, year end, pre hire, STD, ltd, FMLA, Benefits, HR Generalist. Handled all aspects of Price negotiation and contracts with vendors, Ordering, Receiving, Stock and Inventory of Medical Supplies/DME Purchases and Rentals for 125-140 Residents, Ensure that all Med Rooms are stocked on three units as well as maintain Par Levels for Supply Closets, Create, Collect, Enter and Submit Ancillary and Rental Charges for Billing of Insurance for Accounts Receivable, Verify Purchase Orders and Submit Invoices as well as Enter for Accounts Payable.

Administrative Assistant

LTI Prosthetic and Orthotic Company - Bristol, PA - 2006 to 2007

Obtained insurance eligibility, pre-authorizations, authorizations and billing, Posted payments, prepared banking deposits, Handled all aspects of ordering, Shipping, receiving, stock and inventory of orthotic devices and office supplies, Prepared orders for orthotic clinics, Responsible for daily operations of practice.

Head Patient Care Secretary

Vitas Innovative Hospice Care - Blue Bell, PA - 2004 to 2006

Supervised two patient care teams while providing training and daily guidance to four additional team secretaries, Scheduled and provided coverage for Receptionist, Medical Records Clerk and Secretaries, Scheduled conferences and in-services, Purchased and Stocked Central Medical Supply, Ordered office furniture and supplies

While maintaining all duties of previous position held.

Team Secretary

Provided general administrative support for 2 Team Managers, Scheduled staff of 24,

Handled customer relations for Nursing Homes, Hospitals, Patients and their families, Responsible for running reports, filing paperwork, maintaining charts, updating census, answering phones, preparing team meetings, obtaining certifications, recertification of Insurance, ordering documentation, ordering DME, ordering labs, event tracking, Facilitated placement of patients i.e. home, hospitals, ALF's IPU's and Nursing Homes.

Customer Service Associate/Order Processor/Operations Clerk

DaVor Photography - Bensalem, PA - 1999 to 2001

Responsible for posting payments, obtaining credit card authorizations, creating labels, mailings, matching negatives to proofs, data entry and research, Initiated orders via Telephone and in person, Expedited and tracked orders, Customer Service.

Child Caregiver

Self-Employed - Levittown, PA - 1995 to 199*-****-****, 2007-2009

Managed and Operated a Home Childcare Service

Managed and operated an at home childcare service while caring for my own family Provided full time care, before and after school care for children from birth thru 12 years.



Bucks County Community College May 2009

Diploma in Work Experience Program Certificate-Cashiering

Truman High School - Levittown, PA 1991 to 1994

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