WILLIAM BERNARD RICHARDSON

**** ****** ******* ****.

Home Phone 704-***-****

Cell 704-***-****

Work Phone 919-***-****

Charlotte, NC, 28218

Email: ac34zm@r.postjobfree.com

OBJECTIVE: To broaden my horizons in an industry, where aggressive hard work and knowledge in an ever-changing technological environment are in constant demand.

To utilize my telecommunication skills and experience to achieve HIGH LEVEL performance METRICS.

To embrace change at every level and incorporate this philosophy and maneuver my career into this new exciting technology platform.

QUALIFICATIONS

Extensive background as an IEFS Dispatch Optimization Center Network Force and Load Analyst for AT&T provides advantages that certify my candidacy for employment with your organization. I am currently responsible for several technicians in the Raleigh NC area as a Network Manager. Previous experience as a local IT and Communication solutions for the NC IEFS Dispatch Optimization Center in Charlotte NC. I have had training and experience with TCP/IP LAN layouts, DHCP configurations, and PBX maintenance knowledge though our Avaya Systems (Call Center Manager). I am also proficient in all basic pc hardware and software repair and upgrades. I have extensive experience as a Load Balance Manager, a subject matter expertise of Force to Load balancing, strategic load forecasting, and network measurement achievement. I have extensive knowledge of dispatch strategies in AT&T CORE (TFS) and the (Uverse)UFO arenas. I was selected to be a part of joint task force with staff support to assist in the deployment of the now FORCE/EDGE dispatch system (formally IDS). I was a FORCE administrator with extensive knowledge of the load process and parameters in FORCE/EDGE load assignment procedure. During my 21-year tenure, I have taken several Carnegie courses on management, I am currently a Six Sigma Yellow Belt and White Belt and as of 2015 a PROJECT AGILE graduate.

EDUCATION

2005-2007 Central Piedmont Community College, major: Applied Science and Information Technology (part-time no Degree)

1991-1992Central Piedmont Community College, major Business Administration (part-time no Degree)

1990-1991University of North Carolina at Charlotte, major Electrical Engineering (full-time transfer)

1990 West Charlotte Senior High School (Graduate)

EMPLOYMENT

2016-present IEFS UTILITY OPERATIONS Field Network Manager-Raleigh NC

Supervise field technicians in Raleigh NC under Utility Operations. Technicians responsible for fiber drop placement throughout Raleigh areas. Supervisory scope included training, riding exercises, safety observations etc. identified roadblocks and monitored technician’s performance numbers. Improved productivity through performance improvement programs and disciplinary actions if warranted.

Performed Daily and weekly team building meetings to discuss performance measurements and identify areas of progress and improvements. Identified and documented weak performers and created strategies for correction.

Required to run cost analysis to maintain budgetary constraints locally within individual supervisory group. (materials, equipment uniforms etc.)

1997-2016 IEFS Associate Network and Process Manager, AT&T Telecommunications

Maintained pc integrity for all network machines within the NC IEFS DOC. Made pc upgrades, repairs, software recovery, and basic hardware replacements.

Provided employee login and passwords for numerous applications.

SharePoint (SME) for the Network Dispatch Center (SPOC) for NC

Maintained Asset inventory or all PC’s, laptops, monitors, accessories (keyboards, mice etc.)

(Desktop Defense Team Administrator) Tested MS upgrade files prior to SMS deployment

Monitored call flow throughout the center with centralized Symposium PBX and Avaya systems. Generated automated reports for upper management to monitor craft activity and call volume.

Coordinate with outside entities and Tier 2 support on IT issues outside normal scope of the local administrator’s knowledge. Responsible for TCPIP/DHCP LAN layout the NC IEFS team. Collaborated with BCS (AT&T dedicated technicians on LAN layout throughout the building floor.

IEFS CORE and UFO Load Balance Manager, AT&T Telecommunication

Responsible for force to load balancing, strategic load forecasting, technician’s skills, schedule updates, FORCE/EDGE demand and dynamic load processing.

Prioritizing Office of the President Q and Smart chat escalations.

Assisted Field manager counterparts in day-to-day operations to maximize customer service and maintained seamless workflow throughout the day.

Provided daily conference call data to forecast next day load adjustments

1994-1996 Manager, Alexis Enterprises (dba Shazada Music Inc.)

Managed one of several chains of music retail stores.

Required to interview and hire new employees. (first experience managing people)

Maintained store inventory and payroll accounts. Ordered new product for local store and required to keep a local budget for owner.

1993-1994 Mechanic, Machine Operator Clinipad Corporation

Provided routine maintenance on approximately 45 machines in a multipurpose industrial facility.

Responsible for mechanical integrity in high paced medical supply facility. Required some heavy lifting and technical knowledge.

Special notable accolades:

1.Multiple u-deserve AND 5 STAR winner

2.SIX SIGMA White and Yellow Belt Certifications 2011.

3.PROJECT AGILE CERTIFICATION 2015

4.ON TRACK WITH AT&T WORKFORCE 2020 COURSES AND PERSONAL GOAL COURSES OF IP NETWORKING AND operational ADMINISTRATION.

5.100% COMPLETE WITH 2016 LEADING WITH DISTINCTION COURSES.

6.Extensive ON THE JOB training in IP NETWORKING, PBX maintenance and IT LAN design.

7.Proficient in all Microsoft Office Solutions (Word, Excel, Access, Publisher, Net meeting) current

8.Moderate training on Macromedia web design (MODERATE IN SQL CODING) 2005

9.Taken SOME Dell Carnegie courses in management

10.Moderate in Visual Basic 2004

COMMUNITY VOLUNTEER WORK:

1.A MEMBER OF THE AGAPE TEAM A COMMUNITY OUTREACH OF SERVERAL ALTERNATING TEAMS THAT SERVES MEALS TO THE HOMELESS WEEKLY.

2.EA PREP AAU AND PARK AND RECREATION BASKETBALL COACH

References upon request:

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