Resume

Sign in

Customer Service Management

Location:
Pleasanton, California, United States
Salary:
60,000.00
Posted:
January 22, 2018

Contact this candidate

925-***-****

ac34yt@r.postjobfree.com

TAMRA BENDER

OBJECTIVE

To acquire a position in Administration, in which I can help the company grow via developed best practices and world class Customer Service.

SKILLS & ABILITIES

Excellent Internal and External Customer Service

Management of Company initiatives guided by meeting management and action item follow through

Administrative support including calendaring, domestic and international travel coordination, expense reporting, presentation preparation and on-site and off-site meeting and event management

Project Coordination - ability to plan, organize and manage multiple projects with deliverables management via intent communication to all departments involved for open issues, d-base management, quality document review with company-wide communication in relation to changes and invoicing/accounting review and approval

Working within an established budget; general accounting practices

Equipment Procurement and Maintenance, Contract Negotiations

General office management i.e. IT and Telecommunications needs, including Moves, Adds, and Changes, Facilities Coordination, Time Card Management, AP/AR, Security, Vendor Management and general onboarding of New Hires

Microsoft Office Suite with advanced Excel skills including VLOOKUP and Pivot Tables, Concur, Survey Monkey, SharePoint

EXPERIENCE

PURCHASING ASSISTANT

WILLIAM LYON HOMES/TEMPORARY POSITION

November 2017 to December 2017

Assisted Purchasing Coordinator with reconciliation of outstanding issues

Managed open Invoicing for 6 vendors to closure

Cleaned database relating to Master Service Agreements via Excel

Cleaned Spreadsheet relating to Vendor Bid Lists

ASSISTANT PROPERTY MANAGER

TERRENCE J. ROSE/TEMPORARY POSITION

August 2017 to September 2017

Managing tenants and vendors along with AP/AR responsibilities

Managed vendors through identified needs of tenants for landscaping, remodels, janitorial, plumbing and HVAC requirements

Assisted developing Lease options

AP/AR tasks

EXECUTIVE ASSISTANT/ASSISTANT OFFICE MANAGER/OPERATIONS SUPPORT

SFJ PHARMACEUTICALS, INC.

February 2015 – January 2017

Managed front office operations and provided administrative and special projects assistance for six members of the Leadership Team including Clinical Operations, Quality Assurance and Medical/Safety departments in a Global company.

Assisted in Quality Document records reviews toward Quality Audits along with spreadsheet management via Excel and Survey Monkey

Managed Telecommunications/Cabling and Office Equipment Vendors in relation to multiple expansion projects and continued functionality and provided reporting to Management

Monthly review of invoicing

Successful Office Operations Management – office equipment management, Web Ex account management, telecommunications needs, website development and maintenance, mail services, security, office supply ordering, lunch room supply, and janitorial services

International and Domestic Travel, Expense Reporting through Concur, Meeting Scheduling

Events Management for internal and external meetings, training, luncheons and successful planning and implementation of Company-Wide Offsite meeting events out of state for up to 32 people

New Hire Onboarding participation

Development of Emergency Procedure and was active Floor Warden

OPERATIONS ADMINISTRATION MANAGER, EXCEL BUILDING SERVICES

January 2014 – July 2014

Managed Janitorial Services for over 300 Stores in three major retail environments; which included Daily services, Monthly services and Special Projects via Quality Control processes, pre-determined Janitorial schedules, Field Team Time Management and Sub Contractor management, monthly Quality Rating reporting, and other Special Projects through to Accounting and budget accountability. Supervised 1 employee in Operations.

Through consistent communication with Field Representatives and customized quality tools, quality ratings were increased 11% and Store monthly required visitation rated at 100%

Integrated Quality issues into an easy to read Weekly/Monthly report via Excel spreadsheet manipulation for follow-up and setting expectations

Developed a Monthly Services spreadsheet through Excel noting required services, completion dates and quality reports for ease of monthly accounting

CONTRACTOR-BRAND MAINTENANCE-JANITORIAL DEPARTMENT, ROSS DRESS FOR LESS

January 2013 – January 2014

Managed three vendors and over 1250 Stores for Daily Janitorial services, Monthly Extra Services, pre-determined Wet Work Schedules and the Monthly Scorecard Process.

Developed a Quality Control Tracking Log via Excel spreadsheet management enabling more immediate resolution to issues

Initiated more consistent communication through monthly meetings with Store level management and Field Teams toward a better working relationship and consistent agreement of expectations set forth

COORDINATOR/VOLUNTEER, VALLEY VIEW ELEMENTARY SCHOOL

February 2012 – January 2013

Worked as Teacher’s assistant to provide and correct assignments.

Showed consistent progress in the children’s reading and mathematical skills

CONTRACTOR-OPERATIONS ANALYST, CLIF BAR

September 2011 – January 2012

Provided Shipping/Invoicing analysis and managed promotional orders for special events throughout the United States.

Managed large amounts of data for reconciliation of Shipping vs. Invoicing via imported reports to Excel and brought outstanding issues to fruition

Created and managed orders through Oracle

PROJECT COORDINATOR, TRI VALLEY INTERNET

May 2010 – August 2010

Responsible for developing project management tools and providing excellent customer service through managed Action Items and Company status meetings.

Initiated strategic meeting formats for action item planning and follow-up

Brought four customers online who had been on backlog

Developed customer relations by consistent attention to needs and providing follow-up to their concerns

EDUCATION

CAL STATE EAST BAY, CERTIFICATE IN PROJECT MANAGEMENT

Course consisted of the study of components of Project Management and Coordination for multiple project descriptions.

COLLEGE OF SAN MATEO

Introduction to Management

Interpersonal relationships

Blueprint Reading

Photography

COMMUNICATION

Presentation skills via PowerPoint and verbal communication geared to a particular audience.

Training - clear, concise direction given through verbal and written training and if needed, daily guidance; success of deliverables given for acknowledgement of efforts and continuous improvement.

LEADERSHIP

Proven ability to lead a company toward process improvement and efficiency through consistent, established processes, guidance and communication with follow up efforts to track progress toward deliverables.



Contact this candidate