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Customer Service Representative

Location:
Atlanta, Georgia, United States
Posted:
January 22, 2018

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Resume:

MADWAYNA L. GIVENS

*** ******* ****** #***

Marietta, Ga. 30060

404-***-****

ac34yn@r.postjobfree.com

OBJECTIVE

The opportunity to join an organization that is looking for a hardworking, enthusiastic worker, that is motivated to enhance productivity and eager to learn new tasks. Proficient in establishing rapport with clients and vendors, detailed-oriented, punctual, reliable and self-driven.

EDUCATION

Burke County High School Waynesboro, Ga

High School Diploma June 2006

WORK EXPERIENCE

LORALEI KOUTURE Augusta, Ga

Owner, Custom Designs Dec 2016 - Present

Customizes and build specific orders according to customer requests

Interact with customers to understand their requirements

Create designs and layout for specific customer requests

Interact with other vendors to order materials and supplies

Advise Clients on different customization designs

Perform Reception duties by answering calls and making appointments

Maintain Client records

ENTERPRISE CAR RENTAL Work from Home

Reservations Representative Oct 2013 – Nov 2016

Reservations representative for Enterprise, Alamo, and National Car Rentals. Assist Customers with planning, booking, and renting vehicles for leisure or professional utilization.

Created Customer Profiles

Located Branches and set-up rentals for Customers

Pre-screened Customers for rental qualification

Answered Customer questions and concerns

ELECTROLUX Augusta, Ga

Customer Service Representative May 2011 – Feb 2013

Assist and interact with Customers and provide information regarding products and services within the company

Troubleshoot large and small appliances

UpSale warranties and accessories for major appliances

Created Customer Profiles

Provided information on products and services

Process Customers Orders

Provided prompt problem resolution

Executed Order Fulfillment Requests

Address Customers questions and concerns

D-1 MANAGEMENT Augusta, Ga

Human Resource Generalist Feb 2010 – Oct 2010

Assist Human Resources in recruiting talent and employee relations

Help with the day-to-day operations

Updated employee accounts

Administered Drug Testing for new employees

Enter data into the system for New Hires

Answered phone calls assisting individuals with questions and concerns

Assisted New Hires with benefits and compensation

TELEPERFORMANCE Augusta, Ga

Customer Service Representative Sep 2008 – Feb 2010

Assist and interact with Customers and provided information regarding products and services for Florida Medicaid participants

Updated and Enrolled members in Health Insurance Coverage

Assisted with processing insurance claims

Assisted and administered billing inquiries

Assisted Customers with New and Existing claims

Answered calls and provided information to address questions and concerns

ADDITIONAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Access

Power point

Excellent Customer Satisfaction

References Upon Request



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