MADWAYNA L. GIVENS
Marietta, Ga. 30060
ac34yn@r.postjobfree.com
OBJECTIVE
The opportunity to join an organization that is looking for a hardworking, enthusiastic worker, that is motivated to enhance productivity and eager to learn new tasks. Proficient in establishing rapport with clients and vendors, detailed-oriented, punctual, reliable and self-driven.
EDUCATION
Burke County High School Waynesboro, Ga
High School Diploma June 2006
WORK EXPERIENCE
LORALEI KOUTURE Augusta, Ga
Owner, Custom Designs Dec 2016 - Present
Customizes and build specific orders according to customer requests
Interact with customers to understand their requirements
Create designs and layout for specific customer requests
Interact with other vendors to order materials and supplies
Advise Clients on different customization designs
Perform Reception duties by answering calls and making appointments
Maintain Client records
ENTERPRISE CAR RENTAL Work from Home
Reservations Representative Oct 2013 – Nov 2016
Reservations representative for Enterprise, Alamo, and National Car Rentals. Assist Customers with planning, booking, and renting vehicles for leisure or professional utilization.
Created Customer Profiles
Located Branches and set-up rentals for Customers
Pre-screened Customers for rental qualification
Answered Customer questions and concerns
ELECTROLUX Augusta, Ga
Customer Service Representative May 2011 – Feb 2013
Assist and interact with Customers and provide information regarding products and services within the company
Troubleshoot large and small appliances
UpSale warranties and accessories for major appliances
Created Customer Profiles
Provided information on products and services
Process Customers Orders
Provided prompt problem resolution
Executed Order Fulfillment Requests
Address Customers questions and concerns
D-1 MANAGEMENT Augusta, Ga
Human Resource Generalist Feb 2010 – Oct 2010
Assist Human Resources in recruiting talent and employee relations
Help with the day-to-day operations
Updated employee accounts
Administered Drug Testing for new employees
Enter data into the system for New Hires
Answered phone calls assisting individuals with questions and concerns
Assisted New Hires with benefits and compensation
TELEPERFORMANCE Augusta, Ga
Customer Service Representative Sep 2008 – Feb 2010
Assist and interact with Customers and provided information regarding products and services for Florida Medicaid participants
Updated and Enrolled members in Health Insurance Coverage
Assisted with processing insurance claims
Assisted and administered billing inquiries
Assisted Customers with New and Existing claims
Answered calls and provided information to address questions and concerns
ADDITIONAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft Access
Power point
Excellent Customer Satisfaction
References Upon Request