Human Resources Manager

JAMES CAVEN, CHRL, ACC

Toronto ON I 647-***-**** I ************@*****.*** I www.linkedin.com/in/jcaven HUMAN RESOURCES MANAGER

Passionate Business Partner dedicated to, and highly skilled at, developing and managing new proactive business initiatives, driving employee engagement, and the provision of effective coaching for employees and leadership.

CORE COMPETENCIES

Strategic thinking & problem solving

Leading cross functional teams

People Management & development

Employee Relations & Diversity

Employee Performance Improvement

Leadership Development

Coaching & Mentoring

Talent Acquisition

PROFESSIONAL EXPERIENCE

ROGERS COMMUNICATIONS PARTNERSHIP January 2015 - Present Human Resources Manager

Senior Leadership partner at three of the largest call centres, and a fourth unique client group at Rogers; developing new business initiatives, fostering employee engagement, and mobilizing talent. Manager to three HR advisors and oversee the support of 1500+ employees.

Talent Development: Created a ‘Talent Assessment Tool’ that better equipped senior management to measure the leadership capabilities of their front-line Team Managers.

Cost Savings Measures: Developing a Rogers wide initiative to reduce absenteeism and attrition across all call centres by 50% in 2018.

Employee Relations: Introduced a proactive employee relations and communications programs to help strengthen employee satisfaction, and create better lines of communication between front-line employees and leadership. Saw an increase of 2% year over year in employee engagement.

Career Coaching: Continually supporting roll out of coaching services for leadership and new graduates across Rogers.

ROGERS COMMUNICATIONS PARTNERSHIP November 2009-December 2014 HR Advisor

Transitioned from the role of Human Resources Coordinator to Business Partner supporting a Rogers Call Centre.

Development: Generated a training program for newly recruited Team Managers to assist with on- boarding. The program reviewed best practices in Performance and Attendance Management, review of HR Policies and Procedures, Labour Relations training, Respect and Dignity training for leaders, and coaching on effective conversations.

Internal Talent Mobility: Developed and rolled out a series of criteria to create consistency across Call Centres on how operational call centre roles are to be posted and communicated to employees.

Leadership and Relationship Building: Produced material and facilitated training sessions for Team Managers on the crafting and delivery of yearly and mid-year Performance Evaluations.

Best Recruitment Practices: Worked with the Talent Acquisition Team to refine and enhance the approach taken to recruit potential candidates across all Rogers call centres. Awarded a Business Impact Award in 2013.

ROGERS COMMUNICATIONS PARTNERSHIP July 2007 – November 2009 HR Coordinator

HR Operations: Lead administrator providing support for the Year-End Performance Evaluation process for Rogers Wireless and Fido.

HRIS Technology: Member of the HRIS Content Review Task Force. Reviewed content, workflow and layout of the new HRIS system to be launched enterprise wide.

Succession Planning: Created a project entitled “Leveraging Institutional Memory”; designed to explore the best ways to build a ‘knowledge-retention strategy’ for departing and retiring employees. ROGERS COMMUNICATIONS PARTNERSHIP October 2006- June 2007 Recruitment Coordinator

Supported a team of Corporate Recruitment consultants with managing the end to end recruitment process including: Posting jobs opportunities on internal and external job boards. Conducting initial interviews with potential candidates. Conducting reference checks. Generating offer letters

Created and launched a complete onboarding guide for new Recruitment Coordinators. SCOTIA MCLEOD August 2003 – July 2006

Associate

Supported a Portfolio manager with a client base of 200, high net worth (minimum investment portfolio of 1 million dollars), and sophisticated investors.

Processed client orders

Carried our maintenance on client

accounts

Crafted research documents

Successfully organized conferences for

the education and promotion of new

investment tools for new and existing

clients.

EDUCATION AND PROFFESIONAL CREDENTALS:

Associate Certified Coach (ACC) 2015 - International Coach Federation Certified Human Resources Leader (CHRL) 2012 - Human Resources Professionals Association Toronto Human Resources Management Certificate 2010 - Seneca College Toronto Professional Financial Planner (PFP) 2005 - Canadian Securities Institute Toronto Bachelor of Arts- Management Economics, University of Guelph, 2003

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