Customer Service Sales
Resume:
Andrea Cash
Lancaster, Texas, 75134
***************@*****.***
Summary
I am seeking a position where I may utilize my energy and eagerness to assist in providing customers and clients exceptional customer service. The opportunity to grow and develop my knowledge base and skill set within the work industry.. Qualified Customer Service Representative with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Professional expertise in delivering support services and resolving customer complaints. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Education
Ogle School of Dallas Cosmetology
Dallas, Texas
Graduated
January 2017
Cosmetology Coursework;
Coursework includes Speech and Communication
Sociology and Psychology
Client Services
Hair Color
Relaxers
Shampoo/ Basic Style
Roller sets
Up Do's
Employment History
Amazon Prime Now Associate
Dallas, Texas
May 2016 - Present
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing product information regarding their order.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Golds Gym Express Front Desk Associate
DeSoto, Texas
May 2012 - March 2016
Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Dedicated to continuously improving sales abilities and product knowledge.
Participated in physical inventory counts every month
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Harbor Freight Tools Head Cashier
Duncanville, Texas
October 2011 - May 2012
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Burlington Coat Factory Customer Service Cashier
Dallas, Texas
October 2009 - April 2012
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Recommended alternative items if product was out of stock.
Folded and arranged garments in attractive displays.
Replenished supplies, bags and other materials at each cash wrap.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Asked open-ended questions to assess customer needs.
Operated a POS system to itemize and complete an average of 100 customer purchases.
Routinely answered customer questions regarding merchandise and pricing.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Built long-term customer relationships and advised customers on purchases and promotions.
Directed calls to appropriate individuals and departments.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Provided ongoing guest service, including giving fashion advice.
Hobbies & Interests
I love knowing that I can a customers day, simply by the type of service that you give them. I am always open to meeting new people and interacting with them, to make sure they are satisfied with their experience and service
Professional Skills
Excellent phone etiquette:
Expert
Computer-literate:
Expert
Multi-line phone skills:
Expert
50+ WPM typing skills:
Advanced
Microsoft Office Suite proficiency:
Advanced
Effective managerial techniques:
Advanced
Trusted key holder:
Expert
Creative problem solver:
Expert
Exceptional communication skills :
Expert
Strong client relations:
Expert
Training development aptitude:
Advanced
Proficient in cash management:
Advanced
Credit card processing:
Advanced
Languages
English:
Native
References
Rosa Johnson
Previous Coworker
I PREVIOUSLY WORKED FOR MRS JOHNSON AS HER ASS5STANT FOR CHISD TEMPORARILY. SHE HAS MADE A HUGE IMPACT ON MY LIFE AND CONTINUES TO KEEP ME MOTIVATED
Cedar Hill ISD
********@*****.***
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