Customer Service Sales

Joni Wandick

*** **** ******* **

Springfield, MO. 65807

Phone: +1-417-***-****

Cell: +1-662-***-****

***********@*****.*** or ****.*******@*******.***

OBJECTIVE

I am a very motivated individual. I strive to reach higher goals than what is expected of me. I am quite the team player, but function very well on my own. I am highly experienced in the various fields of customer service, including, but not limited to sales. I overcome objections very easy, while at the same time doing my very best to turn that objection to a positive result by expressing the need of the product/service I am promoting. I work very well in a fast-paced environment or can do a slow pace as well, all the while giving my best to my employer. I am seeking a position where I can excel in the skills I have as well as being an asset to my employer.

EMPLOYMENT HISTORY

Work from home Appointment Setter & Proxy Voting Specialist

Alliance Advisors, LLC

March 2017 – November 2017

Calling stockholders to inform them of meetings and secure their votes

Setting appointments for Financial Advisors to meet with potential business investors

Work from home Appointment Setter & Lead Generator

Sales Lead Generation

May 2016 May 2017, (1 year)

Setting appointments for B2B on boarding software firm

Generating leads for entry level employees

Work from home Customer Service Rep

Marketing Solutions

October,2014 March 2016 (1 year 5 months)

Work from home position Customer Service Rep/Customer Retention/Tech Support/Lead Generations/Appointment Setter/Fundraising (Political, Non-Profit, Etc./Sales Inbound calls: Handle customer complaints regarding service or billing/Political Outreach/Political Surveys

Securing the customer account with Dish Network or AT&T Wireless (Mobility)

Handling tech issues for AT&T Wireless. Outbound calls: Sales calls for Dish Network, DirecTV, and ADT Security Systems. Outbound calls: Setting appointments for insurance agents

Scheduling installation appointments for Dish Network, Home Improvement(Lowe's)

Generated leads for various companies.

Called for various political parties concerning political issues or taking political surveys or educating voters on certain issues, both negative and positive platforms.

Work from home Customer Service Rep/Sales

J&R Telecommunications

January 2001 August 2014 (13 years 7 months)

Work from home position

Customer Service Rep/Sales/Quality Assurance

Inbound calls: Handle customer complaints regarding bill or service issues for Dish Network and

Nationwide Insurance.

Inbound calls: Handled customer complaints, issued refunds, credits and replacements for FTD.com

Inbound calls for Credit Repair Agency

Comcast, and AMC.

Outbound calls: Sales calls for Dish Network, Wed Designs LTD and AMC.

Monitored other agents phone calls for quality performance and precise information.

Sales/Customer Service/Travel Agent & Team Leader

Caltech

November,1988 September,2000 (11 years 10 months)

Call Center Environment Sales/Customer Service/Travel Agent/Team Leader/Shift Leader Outbound calls: Sold mini vacations, Business telephone service AT&T and Qwest, Advertising spots for local radio and TV, Ads for newspaper as well as for travel magazine. Inbound calls: Customer support AT&T

Dish Network and State Farm Insurance, 1800Flowers and QVC Inbound calls: Schedule travel arrangements in country and out country

Scheduled international cruises (business and vacation travel) including hotel reservations, rental car reservations or transportation accommodations, sightseeing excursions, etc.

EDUCATION

Greenville College

(School name not available)

Master of Business Administration,

Degree date: 1993

Mississippi State University

Bachelor of Arts,

Degree date: 1988

University of Phoenix

Diploma,

Degree date: 1983

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