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Sales Customer Service

Dallas, Texas, United States
January 22, 2018

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Neveen W. Wanis

***** ****** **. ********* ** ***52

Home: 703-***-****

Cell: 703-***-****


Professional Experience:

More than twenty years of administrative experience in offices and school including:

• Office organization & Administrations.

• Records and Database management.

• Spreadsheets and reporting.

• Scheduling and Calendaring.

• Filling and Data Entry.

• Telephone and Front Office Reception.

1- United Bank

Sales associate supervisor

July 2016 till Now.

• Responsible for supervising the Sales Associate staff to ensure all tasks and assignments are completed in their area of responsibility and meeting assigned

• Responsible for contributing to meeting monthly branch and /or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans

• Work closely with branch manager in preparing and reviewing monthly sales associate scorecards

• Ensure delivery of excellent customer service throughout the bank by adhering to sales and @ your service standards and protocols.

• Maintains knowledge of bank products to be able to recommend appropriate products/services to customers and refer business to the other areas within the Bank as appropriate.

• Understand and participate in the mandatory Sales Associate Awards Program by meeting all quarterly referral goals as set by Retail Management

• Authorize payment of checks and sign official checks within approved limits

• Maintain vault cash, buys and sells currency from sales associates to maintain established cash drawer limits

• Demonstrate and maintain a professional demeanor and promote positive customer relations

• Operate with accuracy and efficiency the appropriate core banking systems and a sales associate window as follows:

- Accepts deposits, verifies cash deposits, endorsements and complies with Regulation CC requirements and bank deposit policies.

- Accepts payments for all loans/lines of credit.

- Processes the redemption of U.S. Savings Bonds.

- Processes night depository, ATM and mail deposits, if applicable.

- Provides additional customer services including processing/issuance of official bank checks and credit card cash advances

• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limit

• Adhere to cash differences/controllable losses policy

• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash, and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds

• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures

• Assist in branch opening and closing procedures as needed

• Order and ship currency within compliance of branch cash limits

• Maintain night depository under dual control

• Compile and prepare monthly branch transaction reports and assist management with monthly and quarterly branch audits.

2- Macy's Retail store.

Beauty adviser and credit card sales

September 2015 till June 2016

• Greeting store patrons, providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register.

• Primary job duties on the cash register include processing payments, applying coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of transactions. Associates must possess strong sales goals.

• Additional duties including stocking racks and shelves and maintaining a presentable sales environment. Sales associates must follow all safety and loss prevention protocols as outlined by the corporate offices.


Cashier and Red Card Sales

November 2014 till September 2015

• Assisting in sales of Red Cards.

• Operating cash registers and customer service Meeting and greeting customers, Ringing up purchases, handling returns and refunds, and answering questions about products, services, and merchandise.

• Stocking shelves and assisting in sales.

• Showing a friendly and positive demeanor at all times and work well with others.

4- Monaco Pizza Restaurant


May 2014 till June 2016

Reference Tel.: 703-***-****

• Pleases customers by providing good quality pizza delivered on time.

• Provides customers, guests, and employees with a positive experience and atmosphere;

• Ensure prompt, friendly service according to Monaco Pizza

• Direct overall activities and performance of staff on a shift-by-shift basis;

• Build customer relationships and respond to Customers’ complaints or concerns professionally and in a timely manner.

• Responsible for developing sales and marketing strategies and for implementing, advertising, and promoting campaigns.

• Review financial information such as sales and costs and monitor budget to ensure efficient operation and that expenditures stay within budget limitations.

• Control operating costs.

• Quality check and collecting feedback.

• Bank’s products and services to clients.

5- Elzazek Elementary School


Administrative assistant

August 2003 till April 2014.

• Provide administrative and executive support within busy office.

• Manage school team calendar, plan school meetings, and prepare reports, manage records and administer school database

• Created databases and spreadsheets that improved student database management

• Created programs to monitor the student performance and print periodic reports

• Contact parents as needed

• Perform routine clerical tasks such as copying, faxing, and scanning


• Office and Computer System (MS Word, Excel, PowerPoint, Outlook).

• Interpersonal Relations.

• Human Resource Management Business Communications.


• Zagazig University-Zagazig, Egypt

Bachelor of Commerce, 1995

Evaluate as a business administration

Bachelor degree in US.

• Zagazig High School, 1993

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