Customer Service Data Entry
Resume:
ALVINA MITSEL
Thornhill, ON L*J 5K3
Tel: 416-***-****
Fax: 905-***-****
E-mail: ******.******@*******.***
OBJECTIVE: Administrative (Collections) Coordinator/Assistant /Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
Over 10 years of extended experience in Administrative Coordination / Assistance / Data Entry / Customer Service Care
Advanced skills in MS Word, Excel, Outlook, Adobe Acrobat, Publisher and PowerPoint
Reliable, punctual, hard working and extremely organized team player with a positive attitude
Responsible, flexible, detail- and dead-line oriented with the ability to maintain a high standard of work
Excellent interpersonal and communication skills
Excellent typing skills as well as excellent performance of all administrative functions
Basic knowledge of Simply Accounting and QuickBooks software
Fluent in the English, Russian, Hebrew and Ukrainian languages
Valid Ontario Driver License with clean abstract
CAREER HISTORY AND EXPERIENCE:
Administrative & Collections Coordinator / Customer Service Representative 2013-2017
Pay2Day Woodbridge, ON
Identified client lending needs, reviewed and approved/declined loans
Dealt with aspects of collections of overdue accounts, using EFT Canada program
Dealt with Credit Counselling, Consumer Proposal and Bankruptcy files and filled out proof of claim forms
Processed Western Union and Money Orders transactions using Western Union software and devices
Prepared and submitted files for court to obtain a garnishment and followed up with companies and small claims courts if it was received and applied
Administrative Assistant / Collections Clerk / Loan Officer
Loans Till Payday / LTP Financial Toronto, ON 2008-2013
Identified client lending needs, reviewed and approved/declined loans
Dealt with aspects of collections of overdue accounts
Dealt with Credit Counselling, Consumer Proposal and Bankruptcy files and filled out proof of claim forms
Maintained and updated consumer's information using Payday, Tracer and PowerCheck software
Processed credit inquiries using TransUnion software and prepared and sent NSF letters to debtors
Prepared files for court to obtain a garnishment and followed up with companies and small claims courts if it was received and applied
Administrative Assistant / Customer Service Representative
Nature's Medicine Associates Toronto, ON 2006-2008
Sold internal cleanse and other natural remedies over the phone
Advised customers on product information and usage
Tracked and confirmed delivery of orders with United States Post Offices, DHL, UPS and FedEx
Prepared reports on customers' refund and return policies
Driving School Coordinator / Scheduler / Office Manager
Great Canada Driving School Toronto, ON 2005-2006
Processed, maintained and entered students' information, payment and schedule history to the database and made adjustments when necessary
Collected payments from students and issued invoices and receipts
Booked road tests using automated phone and on-line booking services
Prepared annual reports on income and expenses for income tax purposes using bookkeeping software
Determined and established office procedures and routines as well as scheduled and confirmed appointments
Ordered office supplies and maintained inventory as well as compiled data, statistics and other information
Immigration Office Coordinator / Interpreter
Turner, Michener & Gravely LLP Toronto, ON 2002-2005
Prepared legal documents, affidavits, immigration forms and applications using the Adobe Acrobat software, as well as maintained document repository on SharePoint
Conducted initial review of cases to ensure new cases met immigration requirements and managed and maintained online question and answer multi-lingual forum (English, Russian, Hebrew, Ukrainian)
Set up and maintained office's filing and billing systems ensuring inquiries are forwarded correctly, cases are moving forward to completion and scheduled appointments and booked board rooms
Greeted clients and oversaw incoming and outgoing mail, responding to current queries
Coordinated communication between lawyers and clients, obtained information and conducted researches for lawyers and clients and provided updates
Translated documents from Russian, Hebrew and Ukrainian to the English language and performed translation services for clients
Processed bills and invoices and performed additional administrative duties such as ordering office supplies
Submitted legal documents and affidavits to the Federal Court of Canada, Department of Justice and Immigration and Refugee Board
Administrative Assistant / Data Entry / Bookkeeper
Distress Centres Ontario (voluntary position) Toronto, ON 2001-2002
Utilized data entry using QuickBooks software
Answered phone calls and ordered office supplies and hardware service
Maintained office's filing and billing systems
Data Entry Clerk / Typist / Shift Supervisor
Israeli Post Authorities Headquarters Tel-Aviv, Israel 1997-2001
Performed computerized data entry and issued daily reports
Assisted manager with timesheet and shift scheduling for over 40 employees
Answered business phone line and scheduled appointments and interviews
EDUCATION:
College of Management and Business (Diploma) Givatayim, Israel 1997
Skills for Change Toronto, ON 2001-2002
Introductory bookkeeping, Computerized Accounting, ACCPAC for Windows and Office Procedures
REFERENCES AVAILABLE UPON REQUEST
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