ALVINA MITSEL

** ******** ****

Thornhill, ON L*J 5K3

Tel: 416-***-****

Fax: 905-***-****

E-mail: ac34xg@r.postjobfree.com

OBJECTIVE: Administrative (Collections) Coordinator/Assistant /Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of extended experience in Administrative Coordination / Assistance / Data Entry / Customer Service Care

Advanced skills in MS Word, Excel, Outlook, Adobe Acrobat, Publisher and PowerPoint

Reliable, punctual, hard working and extremely organized team player with a positive attitude

Responsible, flexible, detail- and dead-line oriented with the ability to maintain a high standard of work

Excellent interpersonal and communication skills

Excellent typing skills as well as excellent performance of all administrative functions

Basic knowledge of Simply Accounting and QuickBooks software

Fluent in the English, Russian, Hebrew and Ukrainian languages

Valid Ontario Driver License with clean abstract

CAREER HISTORY AND EXPERIENCE:

Administrative & Collections Coordinator / Customer Service Representative 2013-2017

Pay2Day Woodbridge, ON

Identified client lending needs, reviewed and approved/declined loans

Dealt with aspects of collections of overdue accounts, using EFT Canada program

Dealt with Credit Counselling, Consumer Proposal and Bankruptcy files and filled out proof of claim forms

Processed Western Union and Money Orders transactions using Western Union software and devices

Prepared and submitted files for court to obtain a garnishment and followed up with companies and small claims courts if it was received and applied

Administrative Assistant / Collections Clerk / Loan Officer

Loans Till Payday / LTP Financial Toronto, ON 2008-2013

Identified client lending needs, reviewed and approved/declined loans

Dealt with aspects of collections of overdue accounts

Dealt with Credit Counselling, Consumer Proposal and Bankruptcy files and filled out proof of claim forms

Maintained and updated consumer's information using Payday, Tracer and PowerCheck software

Processed credit inquiries using TransUnion software and prepared and sent NSF letters to debtors

Prepared files for court to obtain a garnishment and followed up with companies and small claims courts if it was received and applied

Administrative Assistant / Customer Service Representative

Nature's Medicine Associates Toronto, ON 2006-2008

Sold internal cleanse and other natural remedies over the phone

Advised customers on product information and usage

Tracked and confirmed delivery of orders with United States Post Offices, DHL, UPS and FedEx

Prepared reports on customers' refund and return policies

Driving School Coordinator / Scheduler / Office Manager

Great Canada Driving School Toronto, ON 2005-2006

Processed, maintained and entered students' information, payment and schedule history to the database and made adjustments when necessary

Collected payments from students and issued invoices and receipts

Booked road tests using automated phone and on-line booking services

Prepared annual reports on income and expenses for income tax purposes using bookkeeping software

Determined and established office procedures and routines as well as scheduled and confirmed appointments

Ordered office supplies and maintained inventory as well as compiled data, statistics and other information

Immigration Office Coordinator / Interpreter

Turner, Michener & Gravely LLP Toronto, ON 2002-2005

Prepared legal documents, affidavits, immigration forms and applications using the Adobe Acrobat software, as well as maintained document repository on SharePoint

Conducted initial review of cases to ensure new cases met immigration requirements and managed and maintained online question and answer multi-lingual forum (English, Russian, Hebrew, Ukrainian)

Set up and maintained office's filing and billing systems ensuring inquiries are forwarded correctly, cases are moving forward to completion and scheduled appointments and booked board rooms

Greeted clients and oversaw incoming and outgoing mail, responding to current queries

Coordinated communication between lawyers and clients, obtained information and conducted researches for lawyers and clients and provided updates

Translated documents from Russian, Hebrew and Ukrainian to the English language and performed translation services for clients

Processed bills and invoices and performed additional administrative duties such as ordering office supplies

Submitted legal documents and affidavits to the Federal Court of Canada, Department of Justice and Immigration and Refugee Board

Administrative Assistant / Data Entry / Bookkeeper

Distress Centres Ontario (voluntary position) Toronto, ON 2001-2002

Utilized data entry using QuickBooks software

Answered phone calls and ordered office supplies and hardware service

Maintained office's filing and billing systems

Data Entry Clerk / Typist / Shift Supervisor

Israeli Post Authorities Headquarters Tel-Aviv, Israel 1997-2001

Performed computerized data entry and issued daily reports

Assisted manager with timesheet and shift scheduling for over 40 employees

Answered business phone line and scheduled appointments and interviews

EDUCATION:

College of Management and Business (Diploma) Givatayim, Israel 1997

Skills for Change Toronto, ON 2001-2002

Introductory bookkeeping, Computerized Accounting, ACCPAC for Windows and Office Procedures

REFERENCES AVAILABLE UPON REQUEST

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