Customer Service Manager

Kamekka Phelps

General Manager O'Fallon, IL ***** *******.********@*****.*** 618-***-****

Diligent and driven manager who has achieved success in a variety of roles with increasing levels of responsibility.

An effective communicator and team-builder with strong analytical, management and good organizational skills

HIGHLIGHTS Goal-oriented Inspiring team leader. Seasoned manager

Authorized to work in the US for any employer

Work Experience

Finance Specialist

Insta Credit Auto Mart - Fairview Heights, IL May 2017 to 2017 to September 2017

Responsible for preparing financial reports and proposals for the use of junior and senior financial managers. Identify and resolve customer issues.AutoStar/Passtime software; performs various collection actions including contacting customers by phone, correcting and resubmitting claims. Process payments cash and debit, retrieve credit data on customers to analyze qualifications for auto loans

General Manager

TitleMax - Swansea, IL

November 2011 to February 2017

Completed weekly schedules according to payroll policies. Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. Communicated regularly with management regarding portfolio performance and new loan transaction quality. Received superior customer service satisfaction scores for 4 consecutive quarters. Opening and closing procedures including cash handling and daily deposits. Greeted all customers and handled processing new loans, title applications and closing each loan. Trained employees to promotional levels.

Appliance Department Manager

American TV and Appliances - Fenton, MO

August 2004 to August 2011

Responsible for training, coaching, counseling, sales volume and performance management, scheduling, supervising secondary department, assisting sales associates in closing sales, processing credit applications, scheduling deliveries. Conducting weekly training/ marketing meetings, one on one performance meetings. Performed opening and closing procedure's including verifying night deposits

Store Manager

Zales - The Diamond Store - Chesterfield, MO

January 1998 to July 2004

Managed staff of eight individuals performing various sales, customer service, inventory control, accounting, jewelry repairs, quality control, training, recruiting, and managing a high performance sales team. Resulting in many awards.

Handled all payroll and scheduling for the strore.

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