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Manager Maintenance

Fayetteville, North Carolina, United States
January 22, 2018

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Victor J. Brock

*** ******* ****

Raeford, NC ***76

Home: 910-***-**** Email:

Cell: 910-***-****


I am a goal oriented, results driven performer with a passion for continuous improvement seeking employment with your company.


I have a proven track record of performance concerning safety, production, quality, and environmental compliance. I would bring the following relevant experience. VBSS Green Belt Certified and trained in LEAN concepts. I am knowledgeable in ISO 9000 and Total Quality Management (TQM) principles Operates Microsoft Word, Excel, and Power Point in the preparation of briefings, data analysis, and daily operations. I also maintain a Secret Security Clearance


10/2016 to 12/2017 Maintenance Manager; Ranger Land Systems, Fort Bragg, NC

LaToya Battle – Program Manager

1/2014 to 9/2016 Maintenance Manager; L3 Communications, Fort Bragg, NC

Scott Meir – Program Manager

Managed the day to day activities of Fort Bragg’s Materiel Maintenance Complex. A large maintenance facility consisting of 7 repair shops and 18 work centers, employing over 200 personnel.

Set and maintained high standards for safety, resulting in a 60% reduction in lost time accidents and the MMD winning 6 Gold awards from NC Dept. of Labor Commissioner.

Passed all environmental and safety inspections for past 5 years with no significant findings Ensured compliance and improved accuracy of reports by teaming with agencies at state and federal levels to identify and establish reporting requirements for reoccurring reports;

Partnered with our customer to coordinate priorities and strategies for a comprehensive maintenance program that would provide the best possible support to the soldiers and civilians of the Fort Bragg community

Directs and coordinates maintenance, services, and repair of combat vehicles, artillery, tactical vehicles, missile launchers, communications-electronics items, optical instruments, small arms, crew-served weapons, fire trucks, Air Force support equipment, equipment overhaul programs and associated ancillary equipment.

Directs personnel, plans and process flow for maintenance workloads using Lean manufacturing techniques to optimize the use of personnel and facilities. Establishes programs and assesses progress through direct participation in all maintenance related process action/process improvement teams

Advises/Informs the Project Manager on the status of maintenance workload and the effectiveness of support activities. Responsible for all briefings on maintenance or related activities to civilian management, Government, and Military Command personnel

Develops work scheduling and procedures to ensure efficient use of resources while working in direct, face to face communications with the Government representatives. Coordinates directly, or indirectly through Logistics Analysts, with all supported unit commanders as necessary for guaranteed customer satisfaction and immediate problem resolution.

Plans, reviews, and assists in training programs for employees.

Proficient in the concepts of Value Based Six Sigma and a Team member and essential participant in Total Quality Management (TQM) Board, along with the other Managers on the project, charged to establish and maintain processes and training records for continuous improvement within ISO 9000 certification requirements. Analyzes and evaluates maintenance schedules, reports and surveillance guides for performance trends, indicators, and potential problems. Initiates corrective actions to resolve problems and prevent delays in production

6/2013 to 1/2014 Maintenance Operations Chief; L3 Communications, Fort Bragg, NC

James Zeitler – Maintenance Manager

3/2008 to 6/2013 Maintenance Operations Chief; EXELIS INC, Fort Bragg, NC

Fred Favreau – Maintenance Manager

Plans and schedules maintenance workloads to optimize the use of work centers.

A logistics management team member with leadership roles in production control, supply and warehouse operations, and quality assurance.

Maintained Maintenance Information integrity using current STAMIS system to continuously monitor and validate data.

Teams with Quality Manager on process improvement projects, 5-S and various Green belt projects.

Prepares and conducts briefs related to routine and significant maintenance matters for the Maintenance Manager and Director of Logistics.

Reviews team accomplishments, budget execution, quality reports, and man power utilization; recommends corrective actions based on needs or trends discovered during reviews.

Hear and resolve complaints from customers and employees referring grievances and unresolved complaints to upper management.

Performs statistical analysis using STAMIS systems of record and other various tracking and data collection systems i.e. LIW, LIBD etc.

Utilizes the concepts of Value Based Six Sigma to analyze and evaluate maintenance schedules, reports and surveillance guides for performance trends, indicators, and potential problems. Recommends corrective actions to resolve problems and prevent delays in production

Directly supervise 4 Materiel Readiness Officers, 2 Stamis Systems Analysts, 1 Production Lead and 1 Supply Lead

10/2003 to 3/2008 Supervisor; ITT Industries, Fort Bragg, NC

Fred Favreau – Maintenance Manager

Worked my way up from Heavy Equipment Mechanic to Lead, to Supervisor responsible for the supervision of 4 Leads, 54 Heavy Equipment Mechanics, and 6 Technical Inspectors

Plan, direct, and control repair actions based on priorities; select personnel assignments based on facilities, equipment, and capabilities; Solves work problems presented by employees

Develop performance standards, coaches, counsels and provides guidance to employees on work and administrative matters. Hear and resolve complaints from employees referring grievances and unresolved complaints to management.

Identify developmental and training needs for section, providing or requesting arrangement for needed development and training.

Develop and implement plans that improve production, from 70 jobs a month to producing over 200 jobs per month.

Advised management of maintenance trends, issues, and recommend courses of action

As a Lead, in charge of 10 Heavy Equipment Mechanics I planned and conducted training, assisting in the testing and development of the “PIT STOP” process. New processes that would revolutionize maintenance procedures around the world.

Developed a detailed tracking system to monitor the repair status of my assigned vehicles.

As a Heavy Equipment Mechanic, I was appointed as internal Quality Control, for the team.

As a Heavy Equipment Mechanic, I was selected to lead team repairing HEMTT’s in support of the mobilization of 30th Brigade.

03/1983 – 10/2003 US Army Maintenance Manager / Supervisor

Served as Battalion, Brigade, and Group level maintenance manager, providing technical guidance and logistics oversight in the conduct of organizational duties and mission requirements

Monitored and coordinated mission requirements for a corps support group with 2 direct support units, 8 organizational maintenance operations, 2 dining facilities, and supply operations

Guided the effort to reduce the unit’s equipment shortages, locating many “hard to find” CL II and VII items

Collected data compiled reports, and prepared briefs for senior military officers.

Received commendable ratings for outstanding maintenance management, quality control measures, and environmental compliance.

Implemented use of Logistic Estimate Workbook database, a program used to forecast material requirements for units during exercises.

Graduated from Military training and leadership schools with honors


Developed hiring process for acceptance, screening, testing, and interviewing applicants.

Developed Standardized Task Book for tasking equipment repairs

Developed list of tools for bay tool cabinets based on tool usage and calculated time lost waiting in line.

Developed assembly line process for repair of equipment

Developed repair process for total rebuild of Army Ambulances

Developed essential parts inventory lists for specialized equipment.

2009 Received ITT Silver Team Award

2012 Received EXELIS Silver Team Award

2013 Instrumental in Project winning Department of Labor’s “Million Man Hour” Award.


2016- Present Fayetteville Technical Community College, Fayetteville North Carolina

Currently in 2-year degree program in Business Administration / Operations Management

Current GPA 3.9; Projected Completion Date is Summer 2018

2000- 2003 Fayetteville Technical Community College, Fayetteville North Carolina

70 semester hours completed toward Associate of Science degree in Automotive Technologies. Maintained 3.81 GPA/4.0 GPA for semester

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