Customer Service Manager
Resume:
DONNA P. BROOKS
Washington, DC 20020
202-***-**** (Cell)
ac34vu@r.postjobfree.com
OBJECTIVE
Licensed cosmetology instructor seeking a position as an instructor or manager.
PERSONAL SUMMARY
I am an energetic and passionate Cosmetologist with 27 years of experience in the industry who is ready to help make the world a more beautiful place. I aim to empower people by making them look and feel better about themselves. I am adaptable, willing to learn and has considerable knowledge in the field of cosmetology. I have worked in hair salons and barbershops and has extensive experience in providing my clients with hair styling, nail and skin care services. Despite having an outgoing and upbeat personality, I will always be professional in my dress, speech and behavior. Students and customers will always be my number one priority and as a licensed Cosmetologist I am ready to work all shifts. Right now I am looking for a suitable position with an ambitious company that is going places.
Energetic and passionate cosmetologist with 27 years of experience in the industry.
SKILLS AND QUALIFICATIONS
Prepare students in preparation for State Board Examination
Created and followed course syllabus
Implemented daily lesson plans
Directed students in a classroom setting and clinic floor
Maintain academic records as I oversee clinic and practical experiences
Performed student reviews every 4 weeks and created lesson plans, taught Milady cosmetology curriculum
Instructed theory, technical, and practical hair care knowledge
Delivered hands-on instruction in shampooing, cutting, chemical and color services, hair weaving, client consultation, facials, hair removal, braiding, and sculptured nails
Prepared extensive testing on product knowledge
Formatted training on reception area protocol including phone etiquette, client check-in, appointment scheduling and closing sales
Services clients by providing haircut and massage therapy service
Promote the standards from OSHA on sanitization and sterilization
Provided exceptional customer service
Provided extensive corrective color and chemical services
Educated clients on healthy hair and scalp maintenance
EDUCATION AND TRAINING
Hair Academy
Chamberlain Vocational High School
LICENSES AND CERTIFICATIONS
Senior Cosmetologist License (2002 to present)
Cosmetologist License (1978)
PROFESSIONAL EXPERIENCE
Communicate with clients daily about health of hair and scalp.
Student training in practical services and State Board procedures
Aspen Beauty Academy of Laurel (2017 to present)
Instructor at Hair Academy, New Carrollton, MD (2002 to 2016)
Diversity Studio, Washington, DC (1995 – 2002)
Crimpz Salon, Washington, DC (1991 – 1995)
Hairtage Salon, Washington, DC (1985 – 1991)
Hecht’s (Salon), Washington, DC (1981 – 1985)
Woodworth and Lothrop (Salon), Washington DC (1978 -1981)
REFERENCES
Marie Bouchard
Aspen Beauty Academy of Laurel
3535 Fort Meade Road
Laurel, MD 20724
James Carter
Director of Administration
Bennett Beauty College
700 Monroe Street NE
Washington, DC
Sherie Bennings
Director of Administration
Hair Academy
7403 Annapolis Road
New Carrollton, MD
Deborah Smith
National Park Service (Program Analyst, retired)
114 – 36th Street NE
Washington, DC 20019
Cheryl Crosby
State Board Examiner, Hair Academy
7403 Annapolis Road
New Carrollton, MD
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