Customer Service Software

PROFESSIONAL SUMMARY

In-depth knowledge and understanding of testing, gathering requirements, and programming. Over five years of experience in technology and has the ability to adapt to learn different systems coding. Transferable skills with developing software and test plans. Also, seeking to advance in an environment that will foster personal growth, development, as well as building work place relationships.

TECHNOLOGY EXPERIENCE

Systems:

CICS/ISPF/Mainframe, UNIX, Windows Operating Systems, Mac OS

Databases:

SQL, Relational Databases

Languages:

Visual Basic, HTML, SQL, .NET, CSS, JQuery, JavaScript, Java, C#, Python, Angular

Software:

MS Visio, MS Office, Visual Studio, MS Project, AJIRA, VSTF(Agile), Visual Studio Code

EDUCATION

South University, Warrensville Heights, OH

Pursuing Doctor of Ministry 2016 - Present

University of Pittsburgh, Pittsburgh, PA

Bachelors of Science in Computer Information Systems and Technology 2008 – 2012

Certifications,

PCI (Payment Card Industry Data Security Standard) Compliance

RELEVANT WORK HISTORY

RC Development – Founder/CEO/Developer Pittsburgh, PA 2008 - Present

President, Founder, and CEO: Consultant and web designer

Used Flex 4.5, HTML, and JavaScript, C#, and Angular

AmTrust Financial – Software Quality Assurance Analyst/ Business Systems Analyst - Cleveland, OH June 2015 - Present

Collaborate with the business and development teams to produce requirements that are well-documented and clear

Create detailed, comprehensive and well-structured test plans and test cases

Perform thorough regression testing when bugs are resolved

Created test using SQL, NUNIT(C#), and ASP.NET

Paid attention to detail to ensure accuracy, completeness, and consistency with standards.

Serves as a critical resource and liaison between subject matter experts and technologists throughout the project lifecycle

Collaborates with business subject matter experts and technologists throughout the project lifecycle

Identifies and communicates risks and issues as well as possible solutions

Kept track of projects using VSTS(Visual Studio Team Server)’s agile environment

Cardinal Commerce – Technical Services Specialist Mentor, OH (May 2012 – June 2015)

Enhance/Manage company software

Troubleshoot/Develop solutions for company software

Develop tools that enhance productivity

Assist the customer service department with complex support issues

Provided quality customer service to end user

Assist merchants with installation and management of company software

Maintained relationships with customers

Created automated test cases using Selenium WebDriver(Java, C#, and Python)

University of Pittsburgh – IT Assistant Pittsburgh, PA (September 2008 – May 2012)

Instruct students on technology use of Windows and Mac systems

Build and update desktop computers for student use

Aspen Dental – Software Developer Consultant Syracuse, NY (October 2011-April 2012)

Developed training/educational software for Aspen Dental

Enhanced existing software using Adobe Flash

Assisted Aspen Dental with the development and enhancement of educational materials

Research in Motion – Development Intern Alpharetta, GA (Summer, 2011)

Developed a series of enterprise applications for use by executives using Flex 4.5, JavaScript, JQuery ActionScript 3, PhotoShop, and Illustrator

Developed layouts for Blackberry applications using Adobe PhotoShop and Illustrator

Reviewed and vetted future projects for development

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