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Customer Service Data Entry

Lawrence, Massachusetts, United States
January 22, 2018

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Charilin Rodriguez



●Bilingual in Spanish & English

●Multi-telephone line experience

●MS Applications (Word, Excel, Outlook, PowerPoint)

●HIPAA Compliance

●Medical Terminology


Silverlink Communication Burlington, MA

Customer Service Representative (Contract) 05/2015- 09/2017

●Responsible for fielding inbound/ outbound from members regarding insurances, UHC subscriptions and updating CDB customer database/ claims.

●Contacting insurance representatives to verify the coordination of benefits proceed with 40 to 60 files of policy claims investigating the eligibility on the members etc.

●Aetna project Coordinator calling members to give them surveys

●Rx project receiving call regarding CMS letter of AARP or other prescription coverage updating their files

●Responsible to investigate the family dynamic to insurance the role

●Adhering to HIPPA regulations

●Claims Issues

●COB Investigator

JZ Staffing, INC. Lawrence, MA.

HR Assistant 03\2014- 01/2015

●Providing timely assistance to team members regarding benefit and human resource

questions and issues.

● Maintaining employee personnel files to ensure legal compliance.

●Preparing offer packets. benefit packets and other employee related information.

●Coordinating employee benefit eligibility. enrollments. terminations and payments.

Providing written and verbal employment verifications.

●Coordinating new hire paperwork, and new hire orientation meetings.

●Assisting with the creation of training manuals, HR manual, and employee handbook.

●Updating job descriptions as needed, meetings .

● Writing and placing employment ads as well as maintaining the applicant tracking

database Reviewing. screening, and maintaining applications and resumes.

Conducting background screenings for all prospective employees.

●Conducting background screenings for all prospective employees. Assisting with providing research for policies. Training strategic planning, and other human resource issues.

●Coordinating benefit plan due diligence with Director, Human Resources Producing company newsletter. Processing invoices for Human Resources. Serving as back-up for payroll processing. If current processor is unavailable and

adequate training is provided. Assist with payroll process as needed to ensure efficient

and accurate processing. Assisting with providing compliance in all areas of human resources.

Assisting with additional projects as assigned.

The Psychological Center Lawrence, MA 10/2008-04/2014


●Notifies clinician of client’s arrival. (Clinicians are responsible for maintaining their schedules and greeting their clients)

●Print client visit tickets as needed, Notifies clinical and/or billing staff of any updates is client demographics, profile, billing and contact information, when and if needed. Copies of all required changes must be directed to the appropriate staff for updating system files

●Confirms client insurance information as required

●Collect co-pay/self-pay payment from clients, generates client receipts

●Performs pre-intake as needed, if no other staff are available

●Contact clinicians regarding early morning cancellations

●Prep tickets when needed

●Data entry in revenue Manager when needed

●Data entry virtual gateway

●Make appointment reminder calls

●Performs other related duties as assigned, Medical terminology Spanish Interpreter for Patients

●Handle in-house and/or telephone emergencies in a calm and appropriate manner

GLCAC, INC. Lawrence, MA 07/2005-08/2008


●Creates and maintains report and records, such as recommendation for solution of administrative problems, financial report, maintains arranges and files for easy retrieves storage of reproduce record documents and reports.

●Prepare and reviews agenda materials.

●Plans meeting and/or conference.

●Introduce executive at meeting and on telephone

●Seed up the routine of administration and made the filling system more efficient

IRS, Andover, MA 02/2000- 01/2005

Control Clerk

●Filed and analyzed data before entering into computer

●IBMF<BMF Large dollars

●IDRS, KEY code 85 document

●Computed, recorded and proofread data such as customers’ record and reports


Cambridge College Lawrence, MA

Business Management Student (Completed some classes)

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