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Customer Service Manager

Location:
Fort Mill, South Carolina, United States
Posted:
January 22, 2018

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Rita M. Travis-Murtagh

**** ********* *****

Fort Mill, SC 29707

Home: 704-***-**** Cell: 845-***-****

OBJECTIVE

SUMMARY OF QUALIFICATIONS

EXPERIENCE

EDUCATION

A challenging Management position in a fast paced environment that will allow for personal growth and career advancement.

Strongly skilled& experienced in customer service

Strong organizational skills

Diverse management experience and a willingness to improve

Stress Tolerance; can work effectively and calmly with high stress situations

Timely, Consistent, and Dependable

Team oriented leader who motivates members to exceed expectations

Beltone, Indian Land, SC

2013 to 2017

Patient Care Coordinator

Provides front of clinic customer service, take calls and schedule

patients in a timely manner, problem solve patients when they walk in

with a problem/problems, maintain patient files, create a positive

experience for all patients, maintain and order stock and supplies,

process all financial transactions for entire clinic, run multiple office locations

if needed.

Staples, Charlotte NC

2007 to 2013

Customer Service Lead, Cashier

Provides front end customer service, train, coach, and empower front end associates, create positive solutions for customers, process returns, process & complete copy center orders when necessary, Stock shelves, reset planograms, participate in yearly inventory, create & put out signage, create online orders,

knowledge of AS/400

David’s Bridal, Middletown NY 2006-2008

Wedding Consultant

Process & organize orders, sell and fit bridal gowns, as well as preparation of bridal parties, schedule fittings, steam clothing, dye shoes & pocketbooks

Zales Jewelry, Middletown NY 2006-2006

Sales Associate

Completed jewelry sales, authorized associate to process all refunds and exchanges in computer, diamond key holder, categorized and maintained jewelry in stock, participated in end of year inventory, designed and created jewelry displays, provide

high quality customer service

Rite Aid, Middletown NY 2003-2006

Assistant Manager

Daily operations included scheduling, payroll processing, process of bank deposits,

ran label & sign operations, as well as price changes & clearance markdowns, process

store to store transfers & orders, organize promotional products, processed DSD in

computer, provided customer service, assisting pharmacist, film processing, properly

maintaining shrink, reset displays & planograms, maintain rotation of products,

received vendor deliveries & weekly truck deliveries, open & closed store

Eckerd, Middletown NY 1998-2003

Assistant Manager

Daily operations included scheduling, payroll processing, process of bank deposits,

ran label & sign operations, as well as price changes & clearance markdowns, process

store to store transfers & orders, organize promotional products, processed DSD in

computer, provided customer service, assisting pharmacist, film processing, properly

maintaining shrink, reset displays & planograms, maintain rotation of products,

received vendor deliveries & weekly truck deliveries, open & closed store

Fine Jewelry Department, Middletown NY

1993-1998

Service Merchandise

Completed jewelry sales, authorized associate to process all refunds and exchanges in computer, diamond key holder, categorized and maintained jewelry in stock, participated in end of year inventory, designed and created jewelry displays, provide

high quality customer service, establish and maintain warehouse locations for jewelry

Sears Roebuck, Middletown NY 1983-1993

Completed computer data entry, filing, light typing, received and processed

deliveries, prepared store to store transfers, processed pilferage in computer

system, process debts out of computer, designed and setup store displays,

switchboard, participated in year-end inventory, sold and serviced maintenance

agreements, worked in customer relations

Middletown High School, Middletown NY – High School Diploma

Beauty School of Middletown, Middletown NY – Cosmetologist

Service Merchandise, Middletown NY – Diamond and return authorization

courses.

T.I.P.S Certification

References Available Upon Request



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