Customer Service Manager
Resume:
Rita M. Travis-Murtagh
Fort Mill, SC 29707
Home: 704-***-**** Cell: 845-***-****
OBJECTIVE
SUMMARY OF QUALIFICATIONS
EXPERIENCE
EDUCATION
A challenging Management position in a fast paced environment that will allow for personal growth and career advancement.
Strongly skilled& experienced in customer service
Strong organizational skills
Diverse management experience and a willingness to improve
Stress Tolerance; can work effectively and calmly with high stress situations
Timely, Consistent, and Dependable
Team oriented leader who motivates members to exceed expectations
Beltone, Indian Land, SC
2013 to 2017
Patient Care Coordinator
Provides front of clinic customer service, take calls and schedule
patients in a timely manner, problem solve patients when they walk in
with a problem/problems, maintain patient files, create a positive
experience for all patients, maintain and order stock and supplies,
process all financial transactions for entire clinic, run multiple office locations
if needed.
Staples, Charlotte NC
2007 to 2013
Customer Service Lead, Cashier
Provides front end customer service, train, coach, and empower front end associates, create positive solutions for customers, process returns, process & complete copy center orders when necessary, Stock shelves, reset planograms, participate in yearly inventory, create & put out signage, create online orders,
knowledge of AS/400
David’s Bridal, Middletown NY 2006-2008
Wedding Consultant
Process & organize orders, sell and fit bridal gowns, as well as preparation of bridal parties, schedule fittings, steam clothing, dye shoes & pocketbooks
Zales Jewelry, Middletown NY 2006-2006
Sales Associate
Completed jewelry sales, authorized associate to process all refunds and exchanges in computer, diamond key holder, categorized and maintained jewelry in stock, participated in end of year inventory, designed and created jewelry displays, provide
high quality customer service
Rite Aid, Middletown NY 2003-2006
Assistant Manager
Daily operations included scheduling, payroll processing, process of bank deposits,
ran label & sign operations, as well as price changes & clearance markdowns, process
store to store transfers & orders, organize promotional products, processed DSD in
computer, provided customer service, assisting pharmacist, film processing, properly
maintaining shrink, reset displays & planograms, maintain rotation of products,
received vendor deliveries & weekly truck deliveries, open & closed store
Eckerd, Middletown NY 1998-2003
Assistant Manager
Daily operations included scheduling, payroll processing, process of bank deposits,
ran label & sign operations, as well as price changes & clearance markdowns, process
store to store transfers & orders, organize promotional products, processed DSD in
computer, provided customer service, assisting pharmacist, film processing, properly
maintaining shrink, reset displays & planograms, maintain rotation of products,
received vendor deliveries & weekly truck deliveries, open & closed store
Fine Jewelry Department, Middletown NY
1993-1998
Service Merchandise
Completed jewelry sales, authorized associate to process all refunds and exchanges in computer, diamond key holder, categorized and maintained jewelry in stock, participated in end of year inventory, designed and created jewelry displays, provide
high quality customer service, establish and maintain warehouse locations for jewelry
Sears Roebuck, Middletown NY 1983-1993
Completed computer data entry, filing, light typing, received and processed
deliveries, prepared store to store transfers, processed pilferage in computer
system, process debts out of computer, designed and setup store displays,
switchboard, participated in year-end inventory, sold and serviced maintenance
agreements, worked in customer relations
Middletown High School, Middletown NY – High School Diploma
Beauty School of Middletown, Middletown NY – Cosmetologist
Service Merchandise, Middletown NY – Diamond and return authorization
courses.
T.I.P.S Certification
References Available Upon Request
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