Manager Customer Service

Objective

To pursue an excelling career in an organization that provides a challenging and an aggressive team oriented work environment that allows me to grow both professionally and personally.

Strengths

Effective communication and hard working.

Good analytical and decision-making

Motivation skills

Academic Credentials

B.C.A (2001 – 2004) – 67%

University of Madras.

H.Sc ( 1999 – 2000) - 60%

St. Antony’s Mat. Hr.sec.school, Saidapet, Chennai – 600015.

Additional skills

Diploma in c++ - 85 %

Certification from Cmtes informatics limited,Chennai – 600017.

Work Experience

LAND TECH ENGINEERS. May 2017 – till date.

Business Development Manager:

Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts..

In charge of legal department (solving the legal issues and request for customers and franchise).

Meet various Govt. dept. for different process, approvals and other need based requirements.

KUMBAKONAM DEGREE COFFEE. September 2014 – April 2017.

Franchisees Distributor:

Franchise distributor for Kumbakonam degree coffee.

OMR ESCAPADE. July 2012 – Sep 2014.

Admin Manager: (June 2013 – Sep 2014)

Head of admin for OMR ESCAPADE and its sister concerns KUMBAKONAM FILTER COFFEE & OMR CHECK POINT.

In charge of legal department (legal issues and request for customers and franchise).

Meet various Govt. dept. for different process, approvals and need based requirements.

In charge of Audit, Royalty, Purchase dept etc.

Business Development Manager: (July 2012 – May 2013)

Short listing and finalizing business partners for various business segments.

Managing and supporting each business category to enhance their profit and value.

Attracting the foot fall of customers for the different businesses respectively.

BUSINESS Jan 2012 – June 2012

Tie-up with a U.K. based firm for a software updating project which had stringent deadlines, managed a team of 8 people for the same.

INDIA MART INTERMESH LTD

Manager-client servicing: Feb 2011 – Nov 2011

Manage a team of Asst. managers, sr. executives and executives to provide proper customer service.

Help my team to achieve the up sell target of various products.

Retention: To activate and promote products to the customers who have not continued with the organization for various reasons.

MAX NEWYORKLIFE insurance

Manager-Sales: Feb 2010 – Dec 2010

Manage a team of advisors to market a wide range of insurance products to corporate and individual clients

Primarily responsible for driving business by managing potential customers portfolio and assisting them in various investment options.

Provide training on products, sales tactics, sales closure and other skills required for generating policies; additional charge of branch training

Accountable for molding Advisors to become Trainers or Managers by identification/development of their skills set (team handling, presentations etc)

ICICI Prudential life insurance ( Feb 2007 – Jan 2010)

Unit manager: June 2009 – Jan 2010

Manage a team of advisors to market a wide range of insurance products to corporate and individual clients

Primarily responsible for driving business by managing potential customers portfolio and assisting them in various investment options.

Provide training on products, sales tactics, sales closure and other skills required for generating policies; additional charge of branch training

Accountable for molding Advisors to become Trainers or Unit Managers by identification/development of their skills set (team handling, presentations etc)

Insurance Advisor: Feb 2007 – May 2009.

Sourced more than 150 policies purely through cold calling customers.

Provided excellent customer services to all customers there by achieving customer satisfaction and loyalty.

ICICI Securities Ltd

Demat Executive: March 2006 – Jan 2008.

Demonstrated the online share trading options using the ICICI direct.com website

Converted walk-in and sourced customers to be Demat account holders

TATA Teleservices Ltd June 2004 – Dec 2006.

Retention Executive:

Achivements:

Achieved No.1 position in South India in performance for the month of Oct 2011- India Mart.

Won Dollar dozen trophy, Lakhpathy, Club premier, Health Champ for the financial year 2008- 09 – ICICI Prudential.

Qualified for Star club in Oct 2006 – ICICI Securities Ltd

2nd place in district level (Carom board) : 1996

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