Customer Service Representative
Resume:
Bianca Fraser
Customer service
Marietta, GA ****8
****************@*****.***
To use my skills obtained through education and work experience to provide excellent customer service. Abilities:
10 plus years of customer service
Excellent written and verbal communication skills with an eye for detail Very productive in a high volume, high stress, environment Proficient in the use of MS Office
Self starter with a good attitude
Authorized to work in the US for any employer
Work Experience
Server
Taco Mac - Atlanta, GA
September 2017 to Present
Server greeter host expo food runner
Customer Service Representative
State Farm Mutual Automobile Insurance Company - Dunwoody, GA February 2015 to January 2016
Responsibilities
Provided excellent customer service, expressed empathy, and was a team player Customer Service Representative
Comcast-Xfinity - Alpharetta, GA
January 2013 to February 2014
Responsibilities
provided excellent customer service skills day to day to customers, also increased sales by updating products or add- ons.
Skills Used
customer service, sales, team building
Telemarketer
Kma One - Alpharetta, GA
October 2010 to December 2012
I make outbound calls to large companies for IBM and invite the IT Staff to IBM seminars, webinars, and surveying. I ensure great customer service and make sure that the contacts are well informed about the events and are excited to attend.
Server
Buffalos Café Restaurant - Buford, GA
February 2010 to October 2010
I am responsible for greeting, seating, and serving guests. One main responsibility for my job is to make sure that our customers received great customer service. I collaborated with satisfied customers as well as irate customers. My job is to make sure that the orders are correct and served timely. Customer Service Representative
south fulton landscaping - Atlanta, GA
September 2007 to February 2010
Customer Service Professional
I received inbound calls in support of customer needs. My responsibilities included: Communication with major contractors to ensure timely deliveries of landscaping materials, setting appointments with residential and commercial clients. I was trained in the area of retention for customers who wanted to cancel their service. I communicated effectively with irate callers. My goal was to listen and calm the customers down. Daily I answered up to 30 calls. Also, I had to respond to customer concerns via the mail. Server
The Cheesecake Factory - Alpharetta, GA
January 2007 to February 2008
Provided excellent customer service and provided food in a timely manner to guests. Went above aND beyond to exceed customer expectations
Homemaker
December 2006 to January 2007
Server
Papadeaux - Austin, TX
February 2006 to January 2007
Provided customer service went abovery and beyond to exceed customer expectations Server
Outback Steakhouse - Vail, CO
January 2005 to December 2006
I am responsible for greeting, seating, and serving guests. One main responsibility for my job is to make sure that our customers received great customer service. I collaborated with satisfied customers as well as irate customers. My job is to make sure that the orders are correct and served timely. Server
Red Lobster - Charlotte, NC
January 2001 to May 2002
Customer service and exceeding customer expectations Server
O charleys - Alpharetta, GA
June 2000 to February 2001
Exceeding customer service expectations
Education
Communications
Johnson C. Smith University - Charlotte, NC
1999 to 2002
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