Customer Service

TALIA RAPOZA 808-***-**** t **********@*****.*** * 7 20 Huna St. Honolulu, HI 96817

Customer Service Associate with 6+ years of experience. A flexible professional who enjoys learning new skills and quickly adapts to changes made on the spot. Dedicated to the team and taking initiative to train and assist team members with daily operations. Enjoys building and maintaining relationships with team members, management and customers.

Employment History

Magic Memories Waikiki, Hawaii

Sales Associate June 2017 - Present

Assist management with daily and monthly operations including motivating the team, training new hires, making quick decisions and providing excellent guest service in any situation. Also help by scheduling appointments, answering phone calls and emails, documenting and organizing sales and inventory accurately for management to easily read and access.

American Savings Bank Laie, Hawaii

Teller December 2016 - May 2017

Accurately process transactions and maintain the privacy of customers coming in and provide excellent customer service by warmly greeting customers. Maintain a clean work space well stocked with needed supplies to help customers walking in and coordinating with the team on monthly and daily operations. Costco Wholesale Murray, Utah

Merchandising Stocker October 2015 - October 2016

Collaborated in small groups providing ideas, making plans and taking action to accomplish our goals and plans. Maintain the company’s established merchandising standards of the promotional displays, sales floor and back stock. Trained to safely operate a standing forklift to better help my department as well as others as needed. Costco Wholesale Murray, Utah

Cashier Assistant May 2011 - October 2016

Work in pairs to establish fast, friendly and efficient check out lines. Organized the work space by keeping the area clean of debris and keeping enough supplies and equipment for the registers. Entrusted with training new employees on the expectations of the position. Cross-trained to assist in other departments and help out as needed. Canyon Schools District Salt Lake City, Utah

Janitor September 2007 - June 2010

Assigned to a school to maintain daily and weekly cleanings of a specific area within a certain time frame. Established relationships with teachers and other janitors to better understand their needs and expectations of my assigned areas.

Education

Brigham Young University - Idaho Rexburg,

Idaho

Studio Art Graduated December 2014

Brighton High School Salt Lake City, Utah

High School Diploma Graduated June 2010

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