Administrative Assistant Microsoft Office

MICHELLE A. DIAZ Maidan Hawally, Kuwait

Contact number: +965-****-****

*.********.******@*****.***

Dedicated and focused Administrative Assistant who excels at prioritizing, compelling multiple tasks, simultaneously, and following through to achieve projects goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed.

KEY QUALIFICATION

Documentation Microsoft Office Proficient

Filling Proofreading

Meeting Support Understand Grammar

Visa and Travel Arrangements Business Writing

Organization Dedicated Team Player

Ability to maintain confidentiality.

PERSONAL SUMMARY

A highly competent, motivated and enthusiastic administrative assistant with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.

PROFESSIONAL EXPERIENCE:

Administrative Assistant cum Secretary

May 2014 up to present

Sara Collection Company

Kuwait

Working as part of a team and supporting the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area.

Duties:

• Meeting and greeting clients and visitors to the office.

• Typing documents and distributing memos.

• Supervising the work of office juniors and assigning work for them.

• Handling incoming / outgoing calls, correspondence, and filing.

• Faxing, printing, photocopying, filing and scanning.

• Organizing Visa application and business travel, itineraries, and accommodation for managers.

• Monitoring inventory, office stock and ordering supplies as necessary.

• Updating & maintain the holiday, absence and training records of staff.

• Responsible for purchase orders.

• Raising purchase orders and invoice tracking.

• Creating, modifying and controlling documents using Microsoft Office.

• Setting up and coordinating meetings and conferences.

• Involvement in social media implementation.

• Updating, processing, and filing of all documents.

Call Center Agent

January 2014 – July 2014

Victus Food Company

Kuwait

• Dealing with calls in a highly professional manner.

• Handling complaints in a diplomatic way

• Accurately updating customer records with information.

• Answering any queries quickly and efficiently

• Able to respond and adapt to the needs of all customers.

• Fully aware of all laws & regulations regarding data protection.

• Quickly processing information

Caregiver / Assistant Nurse

November 13, 2010 – April 30, 2014

Ministry of Social Affairs & Labour / Al Essa Medical & Scientific Equipment Co., W.L.L. -Medical Rehabilitation Center

Kuwait

Elderly/Handicap Department

• Assisted in bathe and maintained personal cleanliness

• Provide individual grooming, hair, nails and oral care

• Transfer client from bed to wheelchair

• Monitor necessary signs including blood pressure, pulse, temperature and respiration

• Give good Skin Care and keep away from bed sores

• Maintain the hygiene of the client’s house

• Encouraged activities in line with the client’s needs and capabilities

• Wash the tableware and all kitchen’s utensils

• Washed and dried clothes of client

• Helped toileting and incontinence care

• Documented client’s care in suitable forms.

• Reported unexpected changes in the client’s physical, mental or emotional health.

• Made the client’s bed and changed the bed sheets

• Maintain a specialized image and show commitment to individual growth

Purchaser

August 2008 – October 2010

Metro Ace Plastic Industries

(Glory Foods Corporation /Allegro Ice Cream)

Davao City, Philippines

• Planning & procurement of items for production, on production and raw materials

• Preparation and processing of requisitions and purchase orders.

• Preparation of requests for quotation and canvassing.

• Purchase order processing

• Checking confirmations of orders, delivery note, and invoice control.

• Coordinating and following up on schedules, deadlines, and delivery dates.

• Checking and quality control of supplies.

Store Manager

2003 - 2008

The Paper Tree/Davao Unified Corporation

Davao City, Philippines

• Responsible for developing the marketing strategy for the company.

• Determine the demand for the company's product and services and attempt to identify the target market.

• Responsible for developing a pricing strategy in order for the company to get the most profits while also making sure customers are satisfied.

• Develop and implement sales & marketing plans and projects for new and existing products.

• Manage the productivity of the sales & marketing plans and projects.

• Monitor, review, and report on all sales & marketing activity and results.

• Dealing different kinds of people.

• Key Accountabilities.

Teleseller

2000 - 2003

Star Paper Corporation

Davao City, Philippines

• Achieving of individual and team target every month.

• Proper follow up of accounts allocated and updates.

• Ensure daily sales required is met to achieve the monthly target.

• Entertaining of incoming calls and queries from the customers.

Administrative Assistant

1998 - 2000

Cine Magica - Davao & Ozamiz Branch

An ABS - CBN Company

• Filling company documents and record keeping and distributing into an individual book of account.

• Receiving incoming and outgoing calls and keep on record.

• Scheduling appointments.

• Send fax and retrieving transmittal and log.

• Scanning and photocopying documents.

• Do the cash count sales.

Secretary

LJS Construction Company

1997 – 1998

• Help encoding, record keeping and updating the account of the company such as cash disbursement.

• Filling and encoding cash voucher, petty cash funds, and receipts.

• Computes employee's salary, deductions, and advances.

• Attend to employee's query and their social welfare such as allowances, SSS and Pag-ibig (Health Insurance).

Telephone Operator cum Reservation Officer

May 1994 - November 1996

Insular Century Hotel Davao

• Handling company documents and record keeping and distributing into an individual book of account.

• Receiving incoming and outgoing calls and keep on record.

• Scheduling appointments.

• Send fax and retrieving transmittal and log.

• Scanning and photocopying documents.

EDUCATIONAL BACKGROUND:

6 mos. Caregiver

Jose Maria College

June 2009 – December 2009

Bachelor of Science in Accountancy

University of the Immaculate Conception

1992 – 1993

July 20 – 21, 2009

The Philippine National Red Cross (PNRC)

Basic Life Support

Community CPR for Lay Rescuers

16 hours session

July 22 – 26, 2009

The Philippine National Red Cross (PNRC)

First Aid Training

Standard

40 hours session

November 1 - 15, 2009

Holy Spirit Clinic X-Ray & Laboratory

On The Job Training in the adult, medical and pediatric wards

120 hours of Hospital Exposure

• Responsible for working with disabled or mentally challenged patients.

• Provided help and instruction.

• Responsible for safety of patients.

• Done other duties as assigned.

November 16 - 30, 2009

CO SU GIAN For The Elderly

On The Job Training in the Elderly Patients

120 hours of Exposure

• Provided daycare for elder patients.

• Created and implemented a daily activity plan.

• Give suggestions or consolation in planning celebrations, managing expectations, and holiday plans.

• Responsible for other duties as assigned.

Outreach Active Involvement

Community Project

Jose Maria College

October 22, 2009

New Day Recovery Center

Substance Abuse Symposium

PERSONAL DATA

Date of Birth : March 14, 1976

Place of Birth : Davao City, Philippines

Sex : Female

Age : 40 years old

Language/Dialects : English

References: Available upon request.

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