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Customer Service Assistant

New Haven, Connecticut, United States
January 21, 2018

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Kiyana Smith

*** *** **. ***. *-*, New Haven, CT 06511

Home:203-***-**** Cell:203-***-****



Dedicated and experienced college student with customer service skills. Seeking entry-level opportunities. Newly appointed business major looking to jumpstart my career.


● People-person

● Accountable

● Strong communication

● Very friendly

● Computer and tech savvy

● Easily guided and self-sufficient

● Highly skilled in accepting checks, cash, and other forms of payments


New Haven Academy- August 2011- May 2015-High School Graduate

Gateway Community College-African American History, Arabic 101-January 2013- May 2013

Southern Connecticut State University 2015-Present.


Associate at JCPenny’s

●Fold and rearrange clothes; manage the cash register; assist customers in finding clothing.

●Train new associates

Hair Stylist

Part-time hairstylist on free time

●Style; braid; wash; and blow dry customer's hair.

●Manage incoming appointments and schedule appointments.

Teacher’s Assistant

●Helped 7th and 8th graders with science homework and classwork, read to preschoolers, helped with nap time for preschoolers.

Camp Counselor at LEAP

●Assembled homework schedules for the children.

●Conducted Technology classes teaching students typing lessons.

●Organized and managed Culinary classes, this included making meals and gardening.

●Presented workshops about bullying and how it affects our youth.

Desk Attendant at Southern Connecticut State University

● Answer the phone and direct student and staff to offices and classrooms.

●Distributed paychecks to student employees at the University.

●Schedule meeting rooms for campus extra-curricular activities

Sales Associate/Asst. Sales Lead

Sales Associate at Macys

May 2016- August 2017

Attend to customers

Train new associates

Make monthly sale goals.

Personal Care Assistant

Personal Care Assistant with Allied Community Resource.

Attend to the elderly and small children.

Light Housework

Grocery Shopping

Bathing patients

Account Executive

Account Execute with Gianni Rae Associates

Create relationships with clients

Provide effective information to clients

Manage day- to- day affairs of clients and marketing agency to ensure customer satisfaction.

Increase client count to agency


College Summit

●A 3 day program at either Yale University or UCONN that trains rising junior and seniors into peer leaders and helps them create a college list, give information on financial aid, and write first draft of personal statement. The rising juniors and seniors during the school year help their peers get ready for the college process.

Peer Mentor

Advised and assisted high school seniors with their personal statements, college applications and gave a speech on financial literacy.


Habitat for Humanity, 540 Russell St

A one day volunteer opportunity to help build a house

●Used hammer to build roof; used chainsaw to cut wood, helped put trusses on roof.

St. Martin De Porres School

T.A (Teacher’s Assistant) Working with kids, helping with homework and being a mentor.


●Honor Roll Certificate

●Dean's List 2016

●Completed forty hours of Peer Mentor Training.

●First Chair for band


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