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Customer Service Medical

Washington, District of Columbia, United States
January 21, 2018

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Ericka McCray

**** ****** **** ** #*** • Washington, DC 20020

202-***-**** •

Objective: To obtain a position that will allow me to use my efficient, detailed and strong medical administrative support skills in a medical administrative support capacity or any other field requiring administrative skills.


Customer Service



Charge Entry

Accounts Receivable

ICD 10 Coding

CPT Coding

Medical Terminology

Electronic Medical Record



February 2010 - Present

Front Desk/ Surgical Coordinator, Leonard M Friedman MD merge to Visionary Eye Doctors Washington, DC

Coordinate physician schedules

Perform insurance verification and obtain insurance authorization; including major carriers, Medicaid and Medicare

Perform patient check in and check out

Post payments, charges and submit claims

Use of practice management systems: Medisoft, Medflow and MedInfomatics electronic medical record (EMR) system

Efficient and detailed in ensuring that all medical documentation, including clinical notes where in order before submitting to pre-cert department for authorization

Post all surgeries in office and coordinating with surgeons schedule; confirm admitting privileges of physicians

Verify patient’s medical coverage online and via telephone, collecting of co-pays at time of visit

Initiate collection calls to patients with accounts 90+days past due, establish a mutually agreeable payment solutions and tracked accounts to ensure arrangements are followed through

Multi-task in a fast paced environment, superior communication and telephone etiquette.

Thoroughly document and communicate with patients, physician, hospitals and outside vendors

December 2009– January 2011

Lead Manager, Visual Eyes, Mitchellville, MD

Organized and coordinated office operations and procedures in order to ensure organizational effective and efficiency

Supervised office staff, design and implement office policies, evaluate staff performance,

Requisitioned and maintained eyewear supply inventory

Provided excellent Customer Service

Answered phones

Submitted online billing with insurances

Assisted patients with eyeglass frame selection

Edged prescription eyeglass lenses for frames, dispensed and adjust eyewear February 2006 – September 2009

Front Desk Medical Receptionist, Ronald L. Anderson MD, Washington, DC

Greeted patients appropriately

Scheduling appointments

Checked patients in and out

2 / 2

Experience (cont.)

Verified insurances electronically and verbally

Used Mysis Medical Software

Collected payments

Posted charges

Used medical terminology, CPT & ICD9 codes


Forestville High School, Forestville, MD


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