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Customer Service Data Entry

Philadelphia, Pennsylvania, United States
January 21, 2018

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Rosalyn Washington

**** *. ******* ******

Philadelphia, PA 19141

Cell number: 267-***-**** email

OBJECTIVE: Acquire a challenging and rewarding position in which I can utilize my strong organizational, communication, and interpersonal relation skills which would offer an opportunity for the growth through performance and motivation.


Trion a March & Mclennan Companies

July 17 to present

Temp to hire position

Employee Advocate

My duties are to assist employee with there Cobra an Flexible spending account

Advised them of there benefits assist them with filling out there Cobra applications answer any questions they have, Process online request assistant with open enrollment. Explain there benefits

Process Qualified life events, explain to them how it works.



2/29/16 to 5/11/17

My duties where to process patients payments for service from any Mainline health facility, respond to emails, respond to patients that had questions from the on line portal, respond to correspondences from patients, look up information in documents imaginings systems, place patients on payment plains, review EOB’s send them to the correct department if the information was incorrect, mail out correspondences to patients that request statements or copies of UBO4 forms or monthly statements, assist the customer services if they had questions concerning patients. Inputting insurance information an verifying in Nextgen systems an all other hospital systems, Adhere to all HIPPA guild lines, enrollment an compliance experience.

This was a 3rd party bill company, we did all the billing for Mainline health facilities.



11/03/15 TO 02/01/2016

Duties are posting large amounts of checks to medical accounts, adjusting accounts, wires an cash receipts, maintaining data in AR systems, answering billing questions for patients.


CardioNet Incorporation/ BioTelemetry Conshohocken, PA

April 2008 – JAN 2015

Universal Customer Service

Participate in the training and mentoring of new CSI Agent employees.

Coordinate with healthcare providers, national account executives, physicians and clients to facilitate the initial cardiac outpatient healthcare enrollment process and admit and discharge patient information into the monitor system.

Handle insurance claims, confirming eligibility in regards to Medicare and Medicaid.

Educate and Set up patients over the telephone and assist them in activating medical supplies and equipment.

Provide one call resolution to all clients and providers using knowledge of plans, systems and procedures to meet customer needs and expectations.

Enhancing patients/customers experience by providing clerical/technical support

Cigna Tel-Drug Philadelphia, PA

August 2005 – 2006

Universal Customer Service

1. Processed patients prescriptions over the phone.

2. Providing information concerning medical insurance eligibility, processing credit card pay payments, checking on order status assisting with co-pay prices and collaborated with pharmacy about patient prescriptions.

Elder Health Insurance Philadelphia, PA

August 2004 – 2005

Universal Customer Service

Provided of expert advice as related to calls concerning Medicare and Medicaid (HMO’s) by explaining insurance coverage with new requirements and educating clients and collaborated with physicians regarding members medical.

Identifying service issues, initiating actions, including documenting all events, are also critical. Processes various insurance issues, answered customer questions and concerns by the way of telephone communication.

Resolved client’s problems and initiate appropriate actions concerning client’s medications by transfer calls to Pharmacies.

Coordinated and scheduled transportation for the elderly members, insuring destination to appointments.

Fleet Credit Card Service Philadelphia, PA

August 2003 – August 2004

Universal Customer Service

Assisting primary card holders with managing accounts and reducing annual percentages rates.

Implementing phone payments and payment arrangements, introducing new services to primary card holders, confirming purchases.

Quest Diagnostics Philadelphia, PA

May 2000 – 2003

Universal Customer Service

Worked in call center, collaborating with physicians regarding test results inputting pertinent information, scheduling patients testing handling requisition forms as needed.


Typing 55 to 65 WPM, Data Entry 100% Accuracy, maintain databases, medical terminology, and windows computers systems.

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