Customer Service Office

Carol Somers

**** ********** ****** *.*.

Calgary, Alberta T2K 3W6

403-***-**** Cellular

403-***-**** Residence

*******@*****.*** Email

SKILLS OVERVIEW

• Extensive customer service, office management, administration, reception, computer data entry, inventory control, merchandising, appointment scheduling, event planning, committee involvement, public relations, volunteer supervision and newsletter creation experience

• Reliable, self-motivated, adaptable and detail-oriented team player with a positive attitude and excellent work ethics

• Strong supervisory, interpersonal, communication, organizational, strategic planning, multi- tasking, prioritizing, collaborative decision making and analytical problem-solving skills

• Exercise sound judgment in adapting and applying procedures to resolve issues

• Effectively manage critical time constraints and shifting priorities in fast-paced and changing work environments

• Exhibit foresight to pro-actively and calmly address concerns before they become a problem

• Quick learner and committed to on-going professional development and training EMPLOYMENT

2011 - 2015 ANIPET ANIMAL SUPPLIES INC. Calgary, Alberta Company Representative / Merchandiser

• Responsible for key account management of Petland accounts in Calgary

• Accountable for adequate inventory and merchandising according to planograms, including removal of expired inventory

• Ordered pet supplies and food, and followed-up on customer special orders

• Resolved any account problems, shortages, and product or shipping issues

• Prepared and submitted expenditures and account activity report to management 2010 - 2014 NUTRO PET FOOD & SUPPLIES Calgary, Alberta Pet Nutrition Specialist (part time)

• Provided nutritional advice on best food choices for customers’ dogs and cats at Pet Smart stores, considering age, medical needs and allergies of pets for a pet food and supplies distributor

2007 - 2010 SPIRIT STAFFING & CONSULTING INC. Calgary, Alberta Administrator/Receptionist

• Responsible for acquiring Aboriginal status and cigarette information and processing multimillion dollar cheques for Indian oil revenues

• Organized and supervised seven administrators processing cheques and digitizing oil logs 2005 - 2006 CALGARY JOHN HOWARD SOCIETY Calgary, Alberta Administrator/Receptionist (Contract)

• Performed telephone and office reception activities for a society providing rehabilitation and community integration support to ex-convicts, parolees, and incarcerated individuals

• Directed clients to appropriate case workers

• Assisted clients with faxing and resumes

• Maintained confidential client information in Homes database

• Ordered office supplies with Grand and Toy

• Received, sorted and distributed mail

2004 - 2005 GOOD SHEPHERD CHURCH Calgary, Alberta

Administrator

• Performed administrative, reception and computer data-entry activities for the church

• Created weekly church bulletins and sermons and published monthly newsletter

• Coordinated facility rentals

• Booked groups for Food Bank, Sandwich Club and youth sports activities for the church

• Attended monthly board meetings

Carol Somers ● 2 ●

EMPLOYMENT Continued

1991 - 1993 SPARWOOD CHAMBER OF COMMERCE Sparwood, British Columbia Manager

• Managed day-to-day office operations, administrative functions, and volunteers

• Prepared business information for the public and visitors at the Business Information Center

• Administrated re-training programs for unemployed miners

• Developed office policies and procedures

• Organized government funding

• Participated on the Economic Development Committee

• Promoted memberships with businesses to increase memberships and develop programs to diversify and increase business profits

VOLUNTEER

1994 - 2006 CALGARY WILDLIFE REHABILITATION SOCIETY Calgary, Alberta Education Volunteer 2002 - 2006

• Facilitated wildlife educational presentations at public events, schools, and Scouts and Guides Canada

Director 2001 - 2002

• Oversaw education components and Board Members

PROFESSIONAL DEVELOPMENT

2007 ROBERSTON COLLEGE Calgary, Alberta

• Veterinary Technical and Office Assistant certificate 2005 - 2006 CALGARY JOHN HOWARD SOCIETY Calgary, Alberta

• Fundraising For Non-Profit Organizations workshop

• Suicide Intervention course

• Career Planning Workshops For Counsellors

• Peer Counselling, Leadership Styles and Team Building workshops

• Career Development In Organizations course

• Multicultural Education course

• Peers Support training

1991 - 1993 CHAMBER OF COMMERCE Sparwood, British Columbia

• Interviewing Skills, Dealing With The Media, Dealing With Difficult People, Communication Skills, Conflict Management, and Public Relations workshops and seminars

• Creating Effective Newsletters workshop

• Effective Advisory Councils workshop

EDUCATION

1989 - 1990 MOUNT ROYAL COLLEGE Calgary, Alberta

• English History and General Studies programs

1987 - 1989 UNIVERSITY OF NEW BRUNSWICK Fredericton, New Brunswick

• Art History and Painting programs

COMPUTERS • MS Word • Windows 7

REFERENCES • Available on request

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