Sign in

Customer Service Manager

Woodside, New York, United States
January 21, 2018

Contact this candidate


Anita L. Jones

**-** **** ****** **

Long Island City, NY 11101



T-Roc Homestyle Cooking

Brooklyn, New York

**/*/****-**/**/17 Kitchen Manager/Baker

Calculate food cost for proper menu pricing

Create, delete, change and/or add menu items

Prep/cook/grill/a la carte food items according to standardized recipes

Measure, prepare and bake assorted desserts

Ensure time and temperature guidelines are enforced

Maintain food inventory to par levels

Catering Assistant

Assisted in the purchasing of food products/kitchen supplies

Manage FOH and BOH employees

Staff evaluations

NYS Department of Motor Vehicles

Harlem and New York Offices

09/27/2007-05/21/2014 Supervising Representative

Prepare daily work schedules

Supervise more than 25 salaried workers

Write memos to correct/praise behavior

Conduct timely quarterly, yearly, and probationary evaluations

Check, amend, and approve timecards

Secure agency’s workstations and safe room at the close of business

NYS Department of Motor Vehicles

Brooklyn and Herald Square Offices

10/23/1991-09/26/2007 MV Representative

Customer service

Trained workers in various departments in the workplace

Performed supervisor duties when meetings were conducted

Checked representative’s deposits and prepared deposits for shipping

Skills: Familiar with Microsoft Excel and other Microsoft products. Possess great writing and communication skills. Also, a motivated team-player with the ability to develop professional workplace relationships with potential customers, colleagues, and staff at all levels.

Education: February 2007- Graduated from American InterContinental University, Hoffman Estates, Illinois, with a Bachelor’s in Business Administration with concentration in Operational Management. Achieved National Restaurant Association Education Foundation certificates in Basic Cost Control, Management by Menu, Hospitality Supervision, Nutrition for the Foodservice Manager from New York Restaurant School and NYC Food Handlers License.

Contact this candidate