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Customer Service Human Resource

Location:
Wetumpka, Alabama, United States
Posted:
January 21, 2018

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Shermikia D. Kendrick

**** ****** ***** **** *** A

Wetumpka, AL 36092

(334) 425- 4638

ac34jl@r.postjobfree.com

Objective:

I am a detail-minded individual committed to professionalism. I have strong interpersonal communication, time management and problem solving skills. I am highly organized and able to work under strict deadline schedules with attention to detail. I am seeking a challenging position that best utilizes my skills while pursuing a degree in Human Resource Management.

Education:

University of West Alabama Livingston, AL Bachelors of Business Administration Aug. 2000 - Dec. 2005

Major: Computer Information Systems

Colorado Technical University Online

Masters of Human Resource Management Nov. 2017 - Present

Work Experience:

U. S. Air Force Reserves Maxwell AFB, AL

Administrative Assistant Jan. 2001 - Jan. 2007

-Providing administrative support to the senior officers

-Maintaining files and electronic records confidentially

-Make travel arrangements for fellow airman

-Install hardware and software to computer systems

-Maintain office computer systems through minor troubleshooting

Creek Casino Wetumpka Wetumpka, AL

Main Bank Cashier/ Soft Count Clerk Aug. 2007 - Oct. 2011

-Tender transactions

-Empty gaming machines from prior gaming day

-Count all money collected from gaming machines and prepare reconciliation to transfer to the main banker

-Provide customer service to guest

Wind Creek Casino and Hotel Wetumpka, AL

Hotel Front Desk Agent Nov. 2012 - Mar. 2015

-Project a positive image and greet all guests

-Enroll guests to players club, generate rewards cards upon demand

-Perform miscellaneous tasks: cash handling, check authorizations, faxing, copying and submit supporting documentation

-Assist with ensuring qualified players receive priority service from a Games and F&B perspective

-Assist with Concierge duties as necessary

Wind Creek Hospitality Montgomery, AL

Teleservices Supervisor Mar. 2015 - May 2016

- Interview and hire for contact center

- Create a positive, motivating, and safe work environment

- Coaches and develops agents

- Plans and organizes work for team of employees

- Maintain employee time and attendance

Wind Creek Casino and Hotel Wetumpka, AL

Bus and Sales Coordinator May 2016 - June 2017

- Solicits new business to generate revenue under Bus Program

- Works with other departments and vendors to arrange for incentives

- Must ensure all bus insurance is up to date

- Oversees the development, negotiation and implantation of packages

Wind Creek Casino and Hotel Wetumpka, AL

Soft Count Attendant July 2017 - Present

-Empty gaming machines from prior gaming day

-Count all money collected from gaming machines and prepare reconciliation to transfer to the main banker

-Account for money utilized by kiosk

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