Customer Service Human Resource
Resume:
Shermikia D. Kendrick
Wetumpka, AL 36092
(334) 425- 4638
*****************@*****.***
Objective:
I am a detail-minded individual committed to professionalism. I have strong interpersonal communication, time management and problem solving skills. I am highly organized and able to work under strict deadline schedules with attention to detail. I am seeking a challenging position that best utilizes my skills while pursuing a degree in Human Resource Management.
Education:
University of West Alabama Livingston, AL Bachelors of Business Administration Aug. 2000 - Dec. 2005
Major: Computer Information Systems
Colorado Technical University Online
Masters of Human Resource Management Nov. 2017 - Present
Work Experience:
U. S. Air Force Reserves Maxwell AFB, AL
Administrative Assistant Jan. 2001 - Jan. 2007
-Providing administrative support to the senior officers
-Maintaining files and electronic records confidentially
-Make travel arrangements for fellow airman
-Install hardware and software to computer systems
-Maintain office computer systems through minor troubleshooting
Creek Casino Wetumpka Wetumpka, AL
Main Bank Cashier/ Soft Count Clerk Aug. 2007 - Oct. 2011
-Tender transactions
-Empty gaming machines from prior gaming day
-Count all money collected from gaming machines and prepare reconciliation to transfer to the main banker
-Provide customer service to guest
Wind Creek Casino and Hotel Wetumpka, AL
Hotel Front Desk Agent Nov. 2012 - Mar. 2015
-Project a positive image and greet all guests
-Enroll guests to players club, generate rewards cards upon demand
-Perform miscellaneous tasks: cash handling, check authorizations, faxing, copying and submit supporting documentation
-Assist with ensuring qualified players receive priority service from a Games and F&B perspective
-Assist with Concierge duties as necessary
Wind Creek Hospitality Montgomery, AL
Teleservices Supervisor Mar. 2015 - May 2016
- Interview and hire for contact center
- Create a positive, motivating, and safe work environment
- Coaches and develops agents
- Plans and organizes work for team of employees
- Maintain employee time and attendance
Wind Creek Casino and Hotel Wetumpka, AL
Bus and Sales Coordinator May 2016 - June 2017
- Solicits new business to generate revenue under Bus Program
- Works with other departments and vendors to arrange for incentives
- Must ensure all bus insurance is up to date
- Oversees the development, negotiation and implantation of packages
Wind Creek Casino and Hotel Wetumpka, AL
Soft Count Attendant July 2017 - Present
-Empty gaming machines from prior gaming day
-Count all money collected from gaming machines and prepare reconciliation to transfer to the main banker
-Account for money utilized by kiosk
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