Customer Service Representative
Resume:
Courtney Sandy
Recipient of multiple positive reviews acknowledging dedication to excellent customer service - CSR/Sales Dial America
Indianapolis, IN 46205
**************@*****.***
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 8 years retail experience in a fast- paced, team-based environment. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Desires a management role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Authorized to work in the US for any employer
Work Experience
Corperate sales/ customer service
Lowes call center - Indianapolis, IN
October 2017 to Present
Answering inbound calls. Sales transferring calls data entry. Working on two pc's. Reasearcing product inquires for customers.de escalation cancel orders..
Cashier/Sales Associate
Speedway Gas & Shop - Indianapolis, IN
July 2017 to September 2017
Cashier, food prep and sales, sanitation, stock shelves, Receiver/Stocker
Walmart eCommerce - Plainfield, IN
March 2017 to July 2017
scanning packing product at 85% pack rate, data entry Housekeeper
Red Roof Inns, Inc. - Indianapolis, IN
February 2016 to December 2016
deep cleaning rooms and bathrooms, vacuuming, towel service, making beds, and seeing to customers needs Customer Service Representative/Call Center
Stericycle - Indianapolis, IN
November 2015 to June 2016
Took inbound calls from patients. Scheduled appointments for doctors from two computers. Data entry customer service cancelled appointments as well. Took payments for patients as well as made sure of patient confidentiality. packer/pick pack
Integrity Staffing Solutions/Amazon
May 2015 to October 2015
- 140 S Girl School Rd.
• Team Player
• Strong Organizational Skills
• Active Listening Skills
• Picking and packing products at 85 to 115% rate.
• Data entry
Recipient of multiple positive reviews acknowledging dedication to excellent customer service
CSR/Sales Dial America - Indianapolis, IN
March 2015 to September 2015
- 82nd Michigan Rd
• Processed 15 daily invoices and billed renewed invoices to clients.
• Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 20.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Described product to customers and accurately explained details and care of merchandise.
• Helped drive sales goals and achieve monthly quotas.
• Routinely answered customer questions regarding merchandise and pricing.
• Dedicated to continuously improving sales abilities and product knowledge.
• Achieved sales goals and service performance requirements of $320 through new customer sales.
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information. Customer Service Representative
Xerox/Verizon - Indianapolis, IN
December 2013 to November 2014
Took inbound calls in que, Tier1 tech support, data entry typing 38 wpm, sales, gave general info to customers transferred to different departments as needed. de escalation and wrap up. Stylist
Great Clips - Indianapolis, IN
May 2012 to July 2013
1077 Broadripple Ave
Specialized in styling and cutting hair. Product sales and promotion. Cashier, and stocked shelves. 90% customer returns low drawer counts.
• Greeted Customers
• Active Listening Skills
• Customer Satisfaction
Education
Diploma in Cosmetology
New Concepts School of Cosmetology
August 1992 to January 1996
High School Diploma
Northwest Highschool
1992
Skills
Customer Service Representative,sales,cashier (3 years) Awards
stylist
May 2012
Best in product sales, lowest in hair cut times.
Certifications/Licenses
Cosmetology
August 2015 to August 2018
Additional Information
Skills
• Creative problem solver
• Exceptional communication skills
• Quick learner
• Strong client relations
• Multi-line phone talent
• Mediation capability
Contact this candidate