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Customer Service Representative

Location:
Indianapolis, IN
Salary:
14.00
Posted:
January 21, 2018

Contact this candidate

Resume:

Courtney Sandy

Recipient of multiple positive reviews acknowledging dedication to excellent customer service - CSR/Sales Dial America

Indianapolis, IN 46205

ac34j9@r.postjobfree.com

317-***-****

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 8 years retail experience in a fast- paced, team-based environment. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Desires a management role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Authorized to work in the US for any employer

Work Experience

Corperate sales/ customer service

Lowes call center - Indianapolis, IN

October 2017 to Present

Answering inbound calls. Sales transferring calls data entry. Working on two pc's. Reasearcing product inquires for customers.de escalation cancel orders..

Cashier/Sales Associate

Speedway Gas & Shop - Indianapolis, IN

July 2017 to September 2017

Cashier, food prep and sales, sanitation, stock shelves, Receiver/Stocker

Walmart eCommerce - Plainfield, IN

March 2017 to July 2017

scanning packing product at 85% pack rate, data entry Housekeeper

Red Roof Inns, Inc. - Indianapolis, IN

February 2016 to December 2016

deep cleaning rooms and bathrooms, vacuuming, towel service, making beds, and seeing to customers needs Customer Service Representative/Call Center

Stericycle - Indianapolis, IN

November 2015 to June 2016

Took inbound calls from patients. Scheduled appointments for doctors from two computers. Data entry customer service cancelled appointments as well. Took payments for patients as well as made sure of patient confidentiality. packer/pick pack

Integrity Staffing Solutions/Amazon

May 2015 to October 2015

- 140 S Girl School Rd.

• Team Player

• Strong Organizational Skills

• Active Listening Skills

• Picking and packing products at 85 to 115% rate.

• Data entry

Recipient of multiple positive reviews acknowledging dedication to excellent customer service

CSR/Sales Dial America - Indianapolis, IN

March 2015 to September 2015

- 82nd Michigan Rd

• Processed 15 daily invoices and billed renewed invoices to clients.

• Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 20.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Described product to customers and accurately explained details and care of merchandise.

• Helped drive sales goals and achieve monthly quotas.

• Routinely answered customer questions regarding merchandise and pricing.

• Dedicated to continuously improving sales abilities and product knowledge.

• Achieved sales goals and service performance requirements of $320 through new customer sales.

• Asked open-ended questions to assess customer needs.

• Learned, referenced and applied product knowledge information. Customer Service Representative

Xerox/Verizon - Indianapolis, IN

December 2013 to November 2014

Took inbound calls in que, Tier1 tech support, data entry typing 38 wpm, sales, gave general info to customers transferred to different departments as needed. de escalation and wrap up. Stylist

Great Clips - Indianapolis, IN

May 2012 to July 2013

1077 Broadripple Ave

Specialized in styling and cutting hair. Product sales and promotion. Cashier, and stocked shelves. 90% customer returns low drawer counts.

• Greeted Customers

• Active Listening Skills

• Customer Satisfaction

Education

Diploma in Cosmetology

New Concepts School of Cosmetology

August 1992 to January 1996

High School Diploma

Northwest Highschool

1992

Skills

Customer Service Representative,sales,cashier (3 years) Awards

stylist

May 2012

Best in product sales, lowest in hair cut times.

Certifications/Licenses

Cosmetology

August 2015 to August 2018

Additional Information

Skills

• Creative problem solver

• Exceptional communication skills

• Quick learner

• Strong client relations

• Multi-line phone talent

• Mediation capability



Contact this candidate