Customer Service Data Entry

MARY MERY AMADOR

**** ****** *****, ****** *******, TX 78411 H: 361-***-**** C: 361-***-**** ************@*****.*** Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Multi-operations management

Customer-oriented

Inventory control

Flexible thinker

Vendor sourcing and negotiations

Accounts payable and receivable

Results-oriented

Bilingual - English/Spanish

Branch Office Administrator, 10/1994 to 09/2017

ADT.LLC – Corpus Christi, Texas

Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Reviewed and sent for approval payroll bi-weekly for 6 hourly employees. Assisted with event planning, including associated travel and logistical arrangements. Completed data entry, tracked resumes and maintained the applicant tracking system. Compiled company information and related material and distributed it to candidates. Processed client rebate reconciliation, reporting and check requests. Reviewed billing invoices with customers.

Resolved service, pricing and technical problems for customers by asking clear and specific questions. Prepared reports for senior management and clients. Ordered and distributed office supplies while adhering to a fixed office budget. Screened applicant resumes and coordinated both phone and in-person interviews. Customer Service Center Manager, 09/1981 to 09/1994 Argus Security Systems Inc – McAllen, TX

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Referred unresolved customer grievances to designated departments for further investigation. Prepared reports and communication for senior management and clients. Acted professionally and patiently when addressing negative customer feedback. Bookkeeper/Secretary/Receptionist, 08/1976 to 08/1981 Boys Club of McAllen – McAllen, TX

Modified a comprehensive financial reporting package to reflect growing organizational complexity. Filed tax returns and prepared governmental reports in compliance with strict standards. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures each month. Compiled general ledger entries on a short schedule with nearly 100% accuracy. Created periodic reports comparing budgeted costs to actual costs. Earned management trust by serving as key holder, responsibly opening and closing club. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Associate of Arts: Business, 1986

Del Mar College - Corpus Christi, TX

Coursework in Business, Management and Communications Associate of Arts: Basics, 1977-1979

Pan American University - Edinburg, Tx

High School Diploma: 1976

McAllen High School - McAllen, TX

EDUCATION