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Doha, Doha, Qatar
January 21, 2018

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Oussam Bin Zaid, Azizia, Doha

Tel: 00-974-********


Key Behavioral Skills:

Highly Empathetic Remaining calm under pressure

Excellent communication with the team Decision-making abilities

Presentation and negotiation talent IT skills

Flexible hours and ability to prioritize work Time management

Ability to work under pressure Accurate record keeping

Patient, motivated self-starter A responsible attitude

Good at planning ahead Positive professional behavior

03/2014 - 09/2017: VODAFONE Qatar. Position: Supervisor Retail Advisor

Managing customer service inquiries.

Generate sales.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.

Keep record of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and the policies.

Take the extra mile to engage customers.

Achievement Award:

-Certificate Program (Vodafone Retail) : Top Post-paid Sales

-Certificate Program (Vodafone Retail) : Top Post-paid MNP

-Certificate Program (Vodafone Retail) : Top Post-paid RED

-Certificate Program (Vodafone Retail) : Top Post-paid Conversions

-Certificate Program (Vodafone Retail) : Top Post-paid Revenue & Contribution

2011-2013: LC WAIKIKI. Position: Senior Sales Consultant

Advising & serving customers.

Dealing with any queries or handling customer complaints.

Processing payments.

Ensuring stock levels are well maintained.

Promoting store cards or special offers.

Overseeing deliveries.

Managing and motivating staff (in a senior role)

Ordering, managing and taking out stock.

Making sure sales targets are met.

2009-2010: Salim insurance BH Group. Position: Customer life insurance charge.

Helping clients have adequate insurance to their situation.

Cover any financial losses.

Follow-up of customer files.

Ensure a permanent watch.

Develop an expertise serving its clients.

Guide and help and advise on the choice of a contract.

2007-2009: BELL CANADA. Position: Sales/Technician (Canadian Customer)

Help customer with their internet connection problems.

Check the compatibility of their operating system.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

09/2002 – 06/2005: University of Economics and Management in Mahdia – TUNISIA

DUEL Management (Management Specialization)

09/2005 – 06/2007: University of Economics and Management in Mahdia – TUNISIA

Master in Marketing

Arabic: Native language

English: Excellent

French: Excellent

Word, Excel, Internet, Access (Excellent mastering)

Pc maintenance (Hardware and Software)

Customer Services


Watching films and documentary.

Playing video games, Football

New software training

Listening to music


01/2013 – 01/2014 Certificate of English

Successfully passed the end-of-course examination in the ENGLISH language. And declares him worthy to obtain this certificate which he has been granted with the mention GOOD

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