Technical Support/Technical Instructor/Project Manager

Tammy Blocker

**** ********

Dripping Springs, Texas 78620

Phone: 1-316-***-****

E-mail: *******@*****.***

Objective

Long term employment in a team environment where my skills, knowledge and my 20 years plus Information Technology experience greatly contributes to the success of business operations. Education

Microsoft Certified System Engineer (M.C.S.E.)

Installs, upgrades, maintains, and troubleshoot Active Directory

Microsoft Certified Professional (M.C.P.)

Certified in Microsoft Excel and Microsoft Word

Proficient in the full array of Microsoft Office Suite

Wichita State University Center of Management Development: Certification in Supervision

Butler County College: Associate Applied Science (In work) Experience

Technology Learning Center Manager (2014-2016)

Sedgwick County Technology Services

538 N Main, Wichita, Kansas 67203

Accomplishments:

- Coordinated with Sedgwick County managers and human resources to identify training needs

- Created user guidance and training manuals for multiple applications for the 2000 Sedgwick County employees. Training materials included Outlook, OneNote, Excel, Word, and Cisco Jabber

- Created training videos with “Camtasia” software for applications. Training videos were uploaded to the Sedgwick County “SharePoint” intranet site and to “DocsToHelp” to simplify access to digital manuals

- Provided classroom and virtual Microsoft Office suite training to Sedgwick County employees

- Organized a “Train the Trainer” Office Specialist group and provided functional training

- Sourced and implemented “GOTO Training” which enabled use of virtual training

- Administered Learning Management System (LMS) technical training software and formalized analytical reports for management

- Provided troubleshooting and resolve for LMS applications Application Management (2006-2014)

Sedgwick County Technology Services

538 N Main, Wichita, Kansas 67203

Accomplishments:

- Created and implemented a project plan to convert the old mainframe appraisal application, Computer Assisted Mass Appraisal (CAMA), to a new version client/server based CAMA system for Sedgwick County. Actions included processing mainframe data, consulting with vendor for sever topology application, testing of new processes, informing clients of changes, and deploying training to the end users.

- Created software update plans sensitive to stakeholder’s operations

- Deployed software patches and hot fixes for test and production server environments

- Assured software applications extreme high functionality 99.9% of their service time

- Formed fine working relationships while providing technical guidance to departments, divisions, various government offices, and application vendor staff

- Articulates with tact and diplomacy

- Created efficiency products such as gap software to provide consistent property valuation for Sedgwick County tax purposes and tracking software for returned mail

- Elevated my knowledge and effectiveness through self-initiated research and study of new software and training methods. A spinoff benefit was my improved troubleshooting of software.

- Cross trained application managers to serve as back up to each other. This enabled improved technical support to cover 24 hour/7 day per week application such as 911, the Sheriff’s officers and the Jail. Technical Support Supervisor (2000-2006)

Sedgwick County Appraiser

434 N Market, Wichita, Kansas 67203

Accomplishments:

- Led technical staff of four to provide support to the Sedgwick County Appraiser's division

- Managed applications such as a software that tracked all protested appraised valuations, a commercial sales database, and the mobile home valuation database

- Developed new processes with the State of Kansas technology group and several software vendors such as the legal protest hearing process and agriculture valuation

- Created and provided personalized training of new processes to managers and staff members

- Developed and provided training for new reporting software tools used by the department

- Managed CAMA for Sedgwick County to comply with the State of Kansas mandate

- Extracted data used to analyze computer assisted mass appraisal for the Assessor/Appraiser’s office and the State of Kansas

Skills

Competent on a wide variety of software reporting tools such as SQL-Transact Query, Crystal, SSRS Reports, Access, and SAP Business Objects

Strong knowledge of information systems including network topology, database structures and methodologies and reporting tools

Adept at documenting process flows, managing multiple information systems and determining appropriate priority assignment

Skilled at deploying test and production servers for multiple projects

Synthesizes technical information and technology concepts. Communicates information in a simple non-technical fashion to laymen clients.

Maintains harmonious working relationships

Assimilates data and communicates status to management

Develops training, training support materials and provides to end users

Methodical in process and workflow development

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