Social Services/Investigations

Email: ****************@*****.***

Jamie L. Cook

Education

**** ********* **** ********** ******, LA

Graduated with B.A. Sociology

**** *** **** ** *** Lake University Online Education

Pursuing Master's Degree – Education and Guidance Counseling

Skills

Experienced with Microsoft Office (Word, Excel, Access, Outlook, etc.) & various other software programs

Excellent interpersonal skills, ability to quickly analyze and diffuse problematic situations. Excels in high-stress, fast-paced environment. Exceptional written and oral communication aptitude.

Proven analytical skills, creativity, negotiation, investigative skills. Outstanding ability to communicate and educate general population on critical information facing vulnerable populations.

Experience

2016 – 2017 Dept of Family & Protective Services – Adult Protective Services

Special Investigations Supervisor and In-Home Supervisor

Managed employees completing investigations in abuse, neglect, and/or exploitation including complex and sensitive exploitation of elderly/disabled individuals. Assisted employees in helping an extremely vulnerable population, maintain safety and security

Scheduled meetings with staff (weekly individual/monthly unit), community leaders, and outside stakeholders.

Provided training to staff in regard to new policy and procedure. Analyzed performance reports to ensure staff was in compliance with state policy and regulations. Completed monthly reports.

Responsible for hiring and terminating employees. Approved and denied requests for spending based upon need & safety concerns.

2012 – 2016 Dept of Family & Protective Services – Adult Protective Services

Special Investigations Unit Investigator

This unit covered all nineteen counties in the DFW District.

Responsible for investigating high-profile, complex investigations, including investigation of Alleged Perpetrators who held any state license (registered nurses, certified nurse's aide, licensed vocation nurse, etc) .

Familiar w/forensic investigations and interviewing classes pertaining to complex investigations. Maintained confidentiality in investigations regarding high dollar exploitation from thousands to millions of dollars.

Worked with local law enforcement, District Attorney’s Offices, private investigators, and FBI as needed on case by case basis. Reported criminal activity to law enforcement if met criteria, and presented cases to the appropriate District Attorney’s Office if criminal intent was found.

Nominated by upper management and graduated as the only graduate in APS of the Leadership Academy for The Health and Human Services Commission for the State of Texas. Received the CORE Value award for RESPECT for our District 2015.

Developed and provided training to Social Work students at Texas Woman’s University in regard to the agency’s scope. Developed a survey that was disbursed among State Agencies and all levels to pinpoint what qualities were most respected in a leader.

2008 – 2012 Dept of Family & Protective Services – Adult Protective Services

APS In Home Investigator

Investigated allegations of abuse, neglect, and exploitation. Conducted home assessments of living environment & financial burden, which included: physical, emotional, medical, financial, and social well- being. Made a determination on case based upon statements and evidence involved in case in regard to the allegations, to determine outcome of case.

Provided services after normal working hours and on weekends to maintain 24-hour coverage, including receiving reports of alleged abuse, neglect or exploitation.

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