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Hotel general management, business development, Asset management, oper

Vaughan, Ontario, Canada
January 21, 2018

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Hands on Operations, hotel management and business development professional with over 20 years of progressive, results oriented experience in strategic planning, sales & marketing, improving operational efficiencies, culture building, P&L and project management for the hospitality and SaaS industries.

Key Skills

Hotel operations Management Strategic Planning Training & Development MBO Asset Management Revenue Management P&L & Budget Management F&B Management Employee Development Financial Management Sales & Marketing Exceptional Customer Service Culture and Change Management Proposal Presentation Mentoring

Spivis, Toronto, Ontario

Chief Operating Officer/Business Development, Oct 2016 – Present

Direct and coordinate organization's financial and budget activities

Added channel sales partners in six new markets across North America, exceeding sales targets.

Created the structure and processes necessary to manage the company’s current technology, activities and its projected growth. Including key functional processes that are efficient, scalable, produce appropriate profit margins, and are capable of maintaining quality standards while ensuring sound alignment with our long-term vision, mission and strategy

Increased b2b sales 400% over year one

Zonetail, Toronto, Ontario

Chief Operating Officer/Business Development, Feb 2014 – Oct 2016

Oversee activities directly related to mobile technology product development

Raised three million dollars of Series A investment capital

Directly responsible for hiring the executive team and the opening of three offices in Canada and the U.S.

Negotiated several key international strategic partnership agreements

Played an instrumental role with the executive team in executing a RTO on the TSX Venture Exchange

Attended and displayed at several hospitality & technology tradeshows

Increased B2B advertising sales agreements by 1400% in first year

Quality Inn & Conference Centre/Howard Johnson/Senator Hotel & Conference Centre

General Manager, Mar 1997 – Feb 2014

100 rooms, 146 rooms, 5000 sq. ft., 10,000 sq. ft. conference space, 100 seat and 80 seat restaurant, 50 seat bar

Created and implemented an energy audit, training and reduction program that resulted in an 18% cost savings

P&L management - Increased revenue and profitability year over year by increasing, F&B revenues, GIS scores, employee satisfaction scores, revenue management strategies, sales strategy execution, improved Revpar and market share for multiple brands

Negotiated several union collective bargaining agreements

Created & implemented cross department training & incentive programs that resulted in a 9% reduction in employee labour costs

Finished in the top 10% in customer service scores for the brand nation wide

Voted International General Manager of the Year

Holiday Inn & Conference Centre Kingston

Director of Rooms/Sales, May 1995 – Mar 1997

200 guest rooms, 6500 sq. ft. meeting & conference space, 150 seat restaurant, 160 seat lounge

Ranked number one in marketshare penetration for Revpar year over year

Won customer service award for all Commonwealth Hospitality properties

Ranked #1 property in the market

Chosen to be part of IHG training team

Holiday Inn & Conference Centre Cornwall

Hotel General Manager/Sales, Mar 1992 – May 1995

140 guest rooms, 10,000 sq. ft. meeting & conference space, 150 seat restaurant, 50 seat lounge

Increased sales revenue and profitability over budget year over year by increasing, F&B revenues, customer satisfaction scores, employee satisfaction scores, Revpar and market share

Increased food & beverage revenue by 30% in my first year

Ranked #1 in marketshare penetration for Revpar

Cambrian College of Applied Arts & Technology, Sudbury, Ontario

Part-time Professor, Sep 2005 – Apr 2012

Responsible for delivering Hotel & Restaurant Management Program curriculum to 1st, 2nd and 3rd year students

Created the first dual credit program for the Hospitality program in conjunction with the local high schools to help stimulate recruitment into the program, resulting in an increased enrolment of 20%

Courses - Procurement, Mixology, Operations & Front Office Management, Revenue Management, F&B Mgmt


Cambrian College, Sudbury, Ontario

Completed coursework towards Hotel Restaurant Management, Mar 1994

York University, Toronto, Ontario

Completed coursework towards Executive MBA, Jul 2008


Canadian Director - Choice Hotels International Owners Council Board of Directors 2010-2015

Executive Board – Sudbury Tourism

2nd Vice Chair on the Executive - Greater Sudbury Development Corporation

Chair - Choice Hotels Canada Franchise Advisory Board of Directors 2014-2015

Area Director – Choice Hotels Canada Regional Marketing

Chair – Cambrian College Hotel and Restaurant Management Program Advisory Board - 7 years

Chair – Tourism Sudbury 2 years

CHA- Certified Hotel Administration designation

International General Manager of the Year for Howard Johnson International

Strategic planner, pro-active direct sales, marketing, telemarketing, direct mail. Strategic action plans for hotels to drive measurable and incremental sales revenue. Manage social media presence on Facebook, Twitter, Instagram, Four Square, Google, Flickr and You Tube accounts, and other emerging social media platforms for the hotel, engage online audiences, both reactively and proactively. Agile & Scrum project management. strategic relationship management and account development. financial analysis. Yield management. Revenue management. Microsoft word, Excel, Office, Power point. Multi hotel regional operations experience. Financial, Customer Service, Employee Engagement, Managing Reputational Risk. Succession planning

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