Sales & Operations manager

Houssam Mohamad Saeed Hamandy

Personal Information

Nationality: Lebanese

E-mail: **************@*****.***

Address: Jeddah – Saudi Arabia – Rawda Dist.

Mobile phone: +966*********

Languages: Speaking, writing English, French and Arabic

Career Objective

Focus with a comprehensive knowledge of managing and developing stores, leading staff & sales teams in sectors like sports apparel and footwear. Commercially aware and highly successful in driving business forward whilst delivering high retail standards, through increasing sales performance, business development and H.R skills. Prove ability to maximize sales and profitability through excellent service and the effective management of retail space. Easy going and able to get along with senior managers, currently looking for a suitable challenging retail managerial position.

Work Experience:

Sun and Sand Sports – GMG Group

Sun & Sand Sports offers over 90 diverse Sports brands across various sports categories through over 100 stores in 6 markets across the Middle East. Within a span of 3 decades, it has become the most popular multi-gender sporting retailer across the region. Currently, it is the largest retailer and wholesaler of sporting goods across the Middle East. The markets are United Arab Emirates, Kingdom of Saudi Arabia, Oman, Qatar, Bahrain and Kuwait.

Operations Director (KSA & BAHRAIN) - February 2017 till date.

- Report directly to the VP, responsible for a business unit in both countries, ensuring the smooth running of 25 existing stores with 11.9K SQM, effective performance management of operations & area managers, shop managers & sales associates with current team 180 employees, taking overall responsibilities of 4 brands.

Duties:

Overseeing the daily tasks and duties of area managers in KSA & BAHRAIN based on KPI’s given.

Conduct regular stores visits to review operational standards procedures and monitor quality of customer service in all stores.

Forecasting sales figures and inventory requirements for each location to maximize sales.

Work closely with brand managers to make sure that stores are running up to standards in order to achieve goals.

Monitoring sales and make reports on fast and slow moving items on regular basis.

Set strategical decisions with management on expansion plan required for new stores, and involved in choosing new locations.

Ensure optimum staffing levels are maintained with the expansion plan.

Review P&L to ensure set financial objectives are met.

Ensure that the training, development and motivation of store managers are implemented as well as coaching and mentoring area managers to ensure that all staff is encouraged to maximize their capability and contribution.

Plan yearly marketing strategy based on retail calendar, make sure that

Maintaining accurate records of all pricing, marketing, sales, and activity reports.

Senior Operations Manager (WP) - December 2014 – January 2017.

Report directly to GM -KSA, responsible for implementing new guidelines for all company brands (Sun & Sand mega stores, Nike, Vans, Colombia, North face, Timberland & factory outlets), ensuring the smooth running of 24 existing stores with 16.9K SQM, effective performance management of area managers, shop managers & sales associates with current team of 350 employees, taking overall responsibilities of back office support team such as HR, IT, warehouse, visual merchandisers, merchandising.

Duties:

Overseeing the daily tasks and duties of area managers in WP.

Conduct regular stores visits to review operational standards procedures and monitor quality of customer service in all stores.

Forecasting sales figures and inventory requirements for each location to maximize sales.

Monitoring sales and make reports on fast and slow moving items on regular basis.

Collate information and other statistical reports on shops progress as required, ensuring timely and accurate reporting of all aspects of administration, and following up issues and solve it as fast as required.

Action the plans for new stores openings in line with operational policies & procedures along with brand guidelines and implemented it on the floor.

Ensure optimum staffing levels are maintained with the expansion plan.

Ensure that the training, development and motivation of store managers are implemented as well as coaching and mentoring area managers to ensure that all staff is encouraged to maximize their capability and contribution.

Maintaining accurate records of all pricing, sales, and activity reports.

Involved in stores opening across all brands to achieve business plan growth.

Country Operations Manager (KSA) / Nike - January 2014 till December 2014.

Report directly to COO, responsible for implementing Nike expansion plan, ensuring the smooth running of 27 existing stores, effective performance management of operations managers, shop managers & sales associates with current team of 160 employees, taking overall responsibility for the recruitment to ensure a smooth new stores opening with trained staff.

Duties:

Overseeing the daily tasks and duties of operations managers in all territories.

Conduct regular territories visits to review operational standards procedures and monitor quality of customer service in all Nike stores in the kingdom.

Forecasting sales figures and inventory requirements for each location to maximize sales.

Monitoring sales and make reports on fast and slow moving items on regular basis.

Collate information and other statistical reports on shops progress as required, ensuring timely and accurate reporting of all aspects of administration, and following up issues and solve it as fast as required.

Action the plans for new stores openings in line with operational policies and procedures and implemented it on the floor.

Ensure optimum staffing levels are maintained with the expansion plan.

Ensure that the training, development and motivation of store managers are implemented as well as coaching and mentoring operations managers to ensure that all staff is encouraged to maximize their capability and contribution.

Maintaining accurate records of all pricing, sales, and activity reports.

Retail Operations Manager – WP - September 2012 till December 2013.

-Responsible for operations and planning for thirteen Nike standalone stores and three multi-brand stores, with an area of 3,500 sqm.

Duties:

Contribute to sales plan for Nike with the head of retail and implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets.

Oversee the implementation of customer service standards in the units, and ensure customer satisfaction and efficient handling of complaints.

Conduct regular store visits to review operational standards procedures and monitor quality of customer service.

Action the plans for new shop openings in line with operational policies and procedures and implemented on the floor.

Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities.

Day to day running and operating of stores.

Working closely with visual merchandisers and make sure that the stores merchandised as per the RBM.

Controlling shrinkage, wages, write-off, and cash control with store expenditure.

KEY SKILLS AND COMPETENCIES

Gained considerable portion of existing market & increased sales turnover by 45 %

Responsible for opening three new stores, along with 5 renovation stores and increase the turnover by 30%.

Experience of budgetary and merchandise management.

Consistent at meeting all set sales targets.

Working within brand guidelines.

Producing data and reports for senior management on performance.

Helped push the business forward to achieve significant turnover and profitability in all the stores by helping the buying team in Dubai to understand the Saudi market as per my previous experience.

Decrease the stock loss by operating the transfer goods thru PDA & WMS systems.

Operating the marketing campaigns, hunting all the advertising agencies in the market to have strong campaigns in Saudi market.

Improved the employee’s standards in stores by hunting experienced staff and trained them on product knowledge and company SOP.

Delta Marketing Company – Alireza Group

The Alireza Group of Companies, including Delta, has been built upon the highest business principals. The group has developed successful trading, manufacturing and service companies in the Kingdom over the last sixty years. Delta Marketing Company commitment to developing a market image and business portfolio by their retail stores based upon quality Sports products as Lifefitness, Adidas, Nike, Reebok, Puma, Prince, Babolat, Head, Wilson

Regional manager - October 2011 - August 2012.

Responsible for the organizing and planning for ten adidas standalone stores and three multi-brand stores, with an area of 2,950 sqm with a $10 million turnover per annum. Involved in Strategic Account Service Management, sales forecasting / demand planning, vendor management.

Duties:

Deputizing for the Area Managers, supporting and overseeing shop openings.

Developing the functional, interpersonal and personal skills of area managers and store managers with goal those ties into the overall retail plan.

Overseeing the recruitment of new sales and retail staff.

Responsible for training and induction programs for new staff members.

Day to day running and operating of stores.

Ensuring a consistently high standard of presentation in all branches.

Working closely with visual merchandisers.

Controlling shrinkage, wages, write-off, cash control and store expenditure.

KEY SKILLS AND COMPETENCIES

Dramatically reduced expenditure by cost cutting across the board.

Gained considerable portion of existing market & increased sales turnover by 8.75%

Responsible for opening seven new stores.

Experience of budgetary and merchandise management.

Consistent at meeting all set sales targets.

Working within brand guidelines.

Producing data and reports for senior management on performance.

Helped push the business forward to achieve significant turnover and profitability in 9 stores.

Decrease the stock loss.

Operating the marketing campaigns

March 2009 till 2011 - brand manager (Nike, Reebok, and Puma) SIS concept.

Run a series of inventory reports on weekly basis and perform detailed analysis of stock performance

Responsible for maintaining acceptable and accurate inventory levels.

Perform inventory adjustments (quantity and price variance analysis)

Responsible for communicating with suppliers on pre-orders.

Responsible for assisting in the receiving and shipping department in logging all incoming inventory purchases.

Check and prepare monthly billing for all the suppliers as per the agreements.

Coordinate with the suppliers for special orders, to increase the revenue for our stores.

Prepare various monthly statistical reports and analyses.

Set seasonal budget for ordering as per the OTB standard and the yearly budget given.

Assessing the business and develop store business plans that support corporate retail initiatives and track the results.

Working on achieving sales growth and budgeted growth through developing winning strategies and people development.

UPS Jeddah – Saudi Arabia

UPS is a 100-year-old company in logistics, supply chain management and e-commerce combining the flow of goods.UPS serves more than 200 countries and territories worldwide using more than 600 aircrafts. UPS’s International Operations contributed more than $1.5 billion in profits to the company in 2008, with revenues of $47.5 billion on a volume of 3.9 billion documents and packages.

2006- 2008: Key-account Manager

Initiate and develop a strong relationship with existing customer.

Develop my area with minimum of four new customers on monthly basis.

Increase department network sales.

Setting daily plans and monthly objectives.

Attainment of the assigned segment of the division sales.

Regain the business from lost traders.

Showtime Jeddah – Saudi Arabia

Showtime Networks operates a portfolio of leading pay-TV channels, which offers movies, special events, and such original series programming. The company boasts more than 15 million cable and satellite subscribers.

2005 - 2006: Sales Representative.

Increase showroom sales.

Ability for daily selling plan.

Maintain a regular contact and relationship with customers.

Update competitor's activities and market information.

Determine customer’s needs, and prepare proposals to sell services that address these needs.

Dealing with big companies by providing them quotations.

Education

2005 American University of Science & Technology - Marketing

46 credits – Major

2013 Nixon University – Retail management (Space planning)

Computer Applications

Microsoft Office (Excel, Word, Power Point), IBS, Counter Point, Retail pro, WMS.

References

Upon request.

Contact this candidate