Nedra Williams

773-***-****

ac34gw@r.postjobfree.com

Chicago, IL

PROFESSIONAL EXPERIENCE

HCSC/Blue Cross Blue Shield 07/17 to 11/17

Customer Advocate II

Assist members with different quotes regarding their benefits

Adjust original claims if necessary

Answer questions regarding benefit plan options, quotes, and claims that have been submitted by doctors

Aon Hewitt/Randstad 06/16 to 1/17

Healthcare Benefits Advisor/ Customer Service Representative

Responded to inbound calls regarding employee benefits from employees of AT&T,

Bank of New York and Mellon

Provided clients with current research on benefits eligibility

Assisted retirees in enrolling them in their life and health insurance policies

Educated clients regarding the different insurance options available

Started workflows if there was an advocacy issue that needs to be researched, updating them on their eligible benefits etc.

University of Illinois Chicago/Maxim Staffing Solutions 11/14 to 08/15

Administrative Medical Assistant/Healthcare Data Entry Clerk

Performed data entry in the transplant department

Input all paper medical/clinical information into a digital database system

Medix Staffing/Advocate Medical Group 06/14 to 08/14

Scheduled patient doctor appointments

Send messages to nurses and doctors as needed

Aon Hewitt/Randstad 01/14 to 04/14

Healthcare Senior Customer Service Representative

Responded to inbound triage calls received in the Advocacy Department

Processed Access to Care Claims for clients at Boeing, PNC Financial, Aon Corporation,

Allstate, Northrop Grumman, Intel and several other corporations

Handled any claims related customer service issue

Aon Hewitt/Randstad 09/13 to 12/13

Benefits Advisor/Customer Service Representative

Worked with the Bank of New York Mellon clients on the advocacy team

Handled inbound hotline calls pertaining to Health Insurance, the Wellness Program and

Health Savings or Reimbursement Accounts

Addressed any additional client inquiries

Maximus

01/13 to 03/13

Healthcare Human Resources Service Center Representative

Received inbound client calls about Maximus Medical Plans including Illinois Health Connect,

Harmony and Meridian

Enrolled clients in selected medical plans

Referred clients to case workers

Aon Hewitt/Randstad 09/12 to 01/13

Healthcare Human Resources Service Center Representative

Directed inbound calls for several corporate partners including Exelon, Direct TV,

Ryder, Caesars, New Page, Kodak, and Reynolds

Facilitated annual benefits enrollment for clients

Explained client benefit packages

Aon Hewitt/Randstad 09/11 to 11/11

Healthcare Human Resources Service Center Representative

Took inbound calls for AT&T and Verizon client teams

Assisted customers with annual benefit enrollment

Provided customer assistance regarding benefits

Teleperformance USA

01/08 to 02/10

Customer Service Representative

Took inbound calls

Received Sears Charge Card inquiries

Activated Sears Charge Cards

EDUCATION

Wells Community Academy High School

09/96 to 06/2000

High School Diploma

Licensed Life Insurance Agent

Continuing Education in Health Services

02/09 to 6/09

Licensed Certified Nursing Assistant (CNA)

SKILLS

Lotus Notes, Salesforce, Microsoft Lync, CS Pro, Microsoft Word, and Outlook, Excel, Epic

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