Customer Service Representative
Resume:
Nedra Williams
*********@*****.***
Chicago, IL
PROFESSIONAL EXPERIENCE
HCSC/Blue Cross Blue Shield 07/17 to 11/17
Customer Advocate II
Assist members with different quotes regarding their benefits
Adjust original claims if necessary
Answer questions regarding benefit plan options, quotes, and claims that have been submitted by doctors
Aon Hewitt/Randstad 06/16 to 1/17
Healthcare Benefits Advisor/ Customer Service Representative
Responded to inbound calls regarding employee benefits from employees of AT&T,
Bank of New York and Mellon
Provided clients with current research on benefits eligibility
Assisted retirees in enrolling them in their life and health insurance policies
Educated clients regarding the different insurance options available
Started workflows if there was an advocacy issue that needs to be researched, updating them on their eligible benefits etc.
University of Illinois Chicago/Maxim Staffing Solutions 11/14 to 08/15
Administrative Medical Assistant/Healthcare Data Entry Clerk
Performed data entry in the transplant department
Input all paper medical/clinical information into a digital database system
Medix Staffing/Advocate Medical Group 06/14 to 08/14
Scheduled patient doctor appointments
Send messages to nurses and doctors as needed
Aon Hewitt/Randstad 01/14 to 04/14
Healthcare Senior Customer Service Representative
Responded to inbound triage calls received in the Advocacy Department
Processed Access to Care Claims for clients at Boeing, PNC Financial, Aon Corporation,
Allstate, Northrop Grumman, Intel and several other corporations
Handled any claims related customer service issue
Aon Hewitt/Randstad 09/13 to 12/13
Benefits Advisor/Customer Service Representative
Worked with the Bank of New York Mellon clients on the advocacy team
Handled inbound hotline calls pertaining to Health Insurance, the Wellness Program and
Health Savings or Reimbursement Accounts
Addressed any additional client inquiries
Maximus
01/13 to 03/13
Healthcare Human Resources Service Center Representative
Received inbound client calls about Maximus Medical Plans including Illinois Health Connect,
Harmony and Meridian
Enrolled clients in selected medical plans
Referred clients to case workers
Aon Hewitt/Randstad 09/12 to 01/13
Healthcare Human Resources Service Center Representative
Directed inbound calls for several corporate partners including Exelon, Direct TV,
Ryder, Caesars, New Page, Kodak, and Reynolds
Facilitated annual benefits enrollment for clients
Explained client benefit packages
Aon Hewitt/Randstad 09/11 to 11/11
Healthcare Human Resources Service Center Representative
Took inbound calls for AT&T and Verizon client teams
Assisted customers with annual benefit enrollment
Provided customer assistance regarding benefits
Teleperformance USA
01/08 to 02/10
Customer Service Representative
Took inbound calls
Received Sears Charge Card inquiries
Activated Sears Charge Cards
EDUCATION
Wells Community Academy High School
09/96 to 06/2000
High School Diploma
Licensed Life Insurance Agent
Continuing Education in Health Services
02/09 to 6/09
Licensed Certified Nursing Assistant (CNA)
SKILLS
Lotus Notes, Salesforce, Microsoft Lync, CS Pro, Microsoft Word, and Outlook, Excel, Epic
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