OBJECTIVE

I am seeking a customer service position, that will allow me to utilize my existing skills and acquire new skills. Ideally, this position will allow for professional growth and advancement which will enhance my professional performance. I look forward to joining a professional business team of which I can be a successful team member.

WORK EXPERIENCE

Cashier/Clerk

May 2016 - March 2017

Bradley Petroleum Aurora, Colorado

Professional Customer Services Rep

January 2013 - April 2016

Parsons Brinckerhoff/E-470 Aurora, Colorado

Receive inbound calls regarding inquiries about the tolling system. This includes data entry, phone & email response, walk-up customer service and inbound & outbound mail response. Assists with customer service calls. Review violation images which consist of entering correct license plate number, verifying the correct vehicle information and DMV information. Process customers request for new or additional transponders. Process all returned customer and violation mail. Respond to customers emails. Process inbound mail which include ISF payments, violation payments, account payments, account updates, process requests for new toll accounts. Process reassignment of civil penalty assessments.

Cashier

April 2012 - August 2012

Wal-Mart Colorado Springs, Colorado

Received payment by cash, check, credit cards, vouchers or automatic debits. Issued receipts, refunds, credits and change due to the customers. Counted money in cash drawers at the beginning of the shift to ensure that amounts are correct and that there is adequate change. Greeted customers entering the establishment. Maintained a clean and orderly checkout area. Established or identified prices of goods, services or admission and tabulated bills using calculators, cash registers, or optical price scanners.

Customer Service Representative

May 2010 - November 2011

Chefs Colorado Springs, Colorado

Received incoming calls from customers ordering products. Responded to customers inquiries by phone and email about products and services. Received payments by check and credit/debit cards for products ordered. Replaced items that were received by the customer damaged.

Loan Processor

March 2008 - August 2009

Processing Solutions Colorado Springs, Colorado

Responded to customers inquiries and quoted prices within company guidelines. Handled customers questions, complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customers issues with one call resolution. Handled business transactions in connection with activation of new accounts via computer terminal. Made financial decisions to protect and collect revenues and adjust customers accounts.

Data Entry Clerk

August 2006 - December 2007

Current Inc., Colorado Springs, Colorado

Received mail orders to separate and sort. Input of mail orders via computer. Contacted the customers by phone if there were any problems or issues that need to be clarified.

Customer Service Rep

April 2006 - August 2006

Time Warner Cable Colorado Springs, Colorado

Received inbound calls from customers to activate new products and services. Updated customers accounts, handled customers complaints and questions on billing. Management of customers account and troubleshooting.

ADVANCED CUSTOMER SERVICE REP

June 2003 - February 2006

T-Mobile Colorado Springs, Colorado

Received inbound calls from customers needing help with billing and general questions. Introduced customers to new products and services for potential sale. Troubleshooting.

EDUCATION

Some College Coursework Completed,

August 1997 - April 1999

Intellitec Colorado Springs, Colorado

SKILLS

Data Entry

Expert

Medical Terminology

Intermediate

Microsoft Office

Intermediate

LANGUAGES

English

Intermediate

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