Customer service, hard working

Cherri Tunison-Kelly

Albany, NY *****

518-***-****

********.********@*****.***

Summary:

I am energetic, hardworking & enthusiastic. Get along well with others. Not afraid to jump into any project, willing to learn new and different things. Knowledge of Microsoft Word, Windows based applications, and basic Excel. I possess strong office, telephone and people skills; with these qualities I will be an asset to your organization.

Experience:

First Cardinal, LLC, Latham, NY 10/07-3/31 /09

Assistant Customer Service Representative

-Supported Account Executives and Customer Service Representatives, and Producers in any and all

Work to be processed.

-Issued Endorsements, Policy changes, Waivers of Subrogation and Certificates of Insurance on

Worker's Compensation Polices.

-Reviewed for Accuracy and Prepared Worker's Compensation policies for clients in the States of

Massachusetts, New Hampshire and New York State.

-Recognized for my efficiency in response time as well as accuracy by both brokers and members.

Casswood Insurance Agency, Clifton Park, NY 3/2004 - 2006

Assistant Account Manager

-Supported Account Executives, Customer Service Representatives, Producers, Vice President, COO

& Accountant in any and all work to be processed.

-Issued Certificates of Insurance for Commercial Lines.

-Worked with various Insurance Companies ensure the client has the sufficient and proper insurance

coverage for their specific needs.

-Processed Billing for the Accountant for Commercial Lines Accounts.

-Recognized for my efficiency in response time as well as accuracy by both brokers and members.

-Promoted to Account Manager.

A.H. Harris & Sons, Albany, NY 2001-2004

Secretary

-Responsible for answering and distributing incoming calls on a multi-line phone system.

-Assisted Management, Sales and Credit Department with all daily office duties

-Responsible for filing, typing and mailings.

Insurance Brokerage Store, Latham, NY 1999-2001

Office Manager

-Supervised 5 employees in different aspects of the Insurance field.

-Responsible for training employees with learning the multiple types of Insurance coverage.

-Computed policies with varies Insurance companies to ensure the client receives sufficient rates and

coverage's for their specific Insurance needs.

Education:

Delhi Tech Institute, Delhi, NY

Saratoga Springs HS, High School diploma

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