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Customer service, hard working

Albany, New York, United States
January 21, 2018

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Cherri Tunison-Kelly

Albany, NY *****



I am energetic, hardworking & enthusiastic. Get along well with others. Not afraid to jump into any project, willing to learn new and different things. Knowledge of Microsoft Word, Windows based applications, and basic Excel. I possess strong office, telephone and people skills; with these qualities I will be an asset to your organization.


First Cardinal, LLC, Latham, NY 10/07-3/31 /09

Assistant Customer Service Representative

-Supported Account Executives and Customer Service Representatives, and Producers in any and all

Work to be processed.

-Issued Endorsements, Policy changes, Waivers of Subrogation and Certificates of Insurance on

Worker's Compensation Polices.

-Reviewed for Accuracy and Prepared Worker's Compensation policies for clients in the States of

Massachusetts, New Hampshire and New York State.

-Recognized for my efficiency in response time as well as accuracy by both brokers and members.

Casswood Insurance Agency, Clifton Park, NY 3/2004 - 2006

Assistant Account Manager

-Supported Account Executives, Customer Service Representatives, Producers, Vice President, COO

& Accountant in any and all work to be processed.

-Issued Certificates of Insurance for Commercial Lines.

-Worked with various Insurance Companies ensure the client has the sufficient and proper insurance

coverage for their specific needs.

-Processed Billing for the Accountant for Commercial Lines Accounts.

-Recognized for my efficiency in response time as well as accuracy by both brokers and members.

-Promoted to Account Manager.

A.H. Harris & Sons, Albany, NY 2001-2004


-Responsible for answering and distributing incoming calls on a multi-line phone system.

-Assisted Management, Sales and Credit Department with all daily office duties

-Responsible for filing, typing and mailings.

Insurance Brokerage Store, Latham, NY 1999-2001

Office Manager

-Supervised 5 employees in different aspects of the Insurance field.

-Responsible for training employees with learning the multiple types of Insurance coverage.

-Computed policies with varies Insurance companies to ensure the client receives sufficient rates and

coverage's for their specific Insurance needs.


Delhi Tech Institute, Delhi, NY

Saratoga Springs HS, High School diploma

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