LAVETTE FURGE

**** *********** **. ***.***

Atlanta, GA 30340

Cell 770-***-****

ac34fq@r.postjobfree.com

Summary of Skills:

Management: Provide training, supervision and guidance for a staff of 5-10 employees.

Successfully lead a team that exceeded sales goals.

Receptionist: Proficient with office equipment, greeting customers and being the first point of contact for business clients. Switchboard operations of 1-20 lines

Customer Service: Inbound and Outbound calling, Data Entry, Excellent customer relations,

utility bill collections, customer resolution and escalation assistance.

Experience:

First Investors Servicing Corporation Marietta, GA

Account Manager/Collector 07/2016-Present

●Responsible for the collection and resolution of delinquent auto loan accounts

●Utilizes telephone and automated dialer & multiple computer programs utilized

●Follow correspondence documented & Skip tracing activity implemented when needed

●Providing the best customer service regarding collection issues and available collection programs.

●Accountable for reducing delinquency for assigned accounts.

Priority Payments/American Express

Account Representative/Customer Service- Contract Atlanta, GA

●Inbound and Outbound Collections 06/2015-07/2016

●Data Entry and account management

●Excellent customer service

●Professional phone etiquette

●Processing phone orders and business tools

●Assisting business owners with business accounts

Radio Shack Atlanta, GA

Store Manager 05/2011-06/2015

●Manage the day to day operations of the business, providing quality customer service, pre-qualifying customers for wireless sales, and processing payroll.

●Proficient with computer software and office equipment. Recruit interview hire and retain top tier talent.

●Achieve and exceed sales goals and profit targets.

●Coach and counsel associates successfully completed price audits and established long-term clientele.

Mortgage Lenders Atlanta, GA

Receptionist 10/2005-05/2011

●Primary point of contact and company Ambassador

●Maintaining daily monthly sales goals and productivity.

●Processing monthly inventory and collections

●Managed front office operated all office equipment faxes copiers

and switchboard operations.

Polaris Marketing Research Atlanta, GA

Call Center Team Lead 02/2000-10/2005

●Followed up with various business clients inbound and outbound call center environment. Collections on current accounts.

●Submitted action reports trained new hires

●Problem solving and employee scheduling.

●Completed surveys for Yellow Pages customers and clients.

EDUCATION:

M.A.T.C. Technical College Milwaukee, WI

Business Administration 1998-1999

Fulton County Career Center Roswell, GA 2006-2007

Completed coursework in Microsoft Word, Excel, & PowerPoint

Lavette Furge

3515 Pleasandale Rd. Apt. 186

Atlanta, GA 30340

770-***-****

ac34fq@r.postjobfree.com

Dear Hiring Professional,

Let me say thank you for taking the time out of your day to review my letter. I consider myself a very gifted and talented Professional with experience in building client relationships which are beneficial to any company. I have a track record of exceeding employer expectations while being recognized as a productive leader.

During my years of combined experience it has allowed me to enhance and utilize skills that are particularly effective at satisfying upper management and customers. My 8 years of administrative assisting combined with 25 years of customer service experience makes me an ideal candidate for this position. I have excellent people skills and I’m efficient in training, advising & developing a successful sales team. I welcome the opportunity to expand my experience in office management. I would greatly appreciate an opportunity to display my talents and abilities with your company.

In addition to my training and leadership, I’ve also been involved in the implementation of various concepts that leads to meeting employers goals. My personal interaction with customers allows me to truly understand that each person that we touch is a critical component of a broader strategy for long-term grown and steady gain in the overall mission.

I have enclosed my resume for your review. Key qualifications include:

Expertise in time management, completing projects and meeting deadlines.

Interpersonal skills, exercising professional and effective communication.

Exceptional leadership skills with the ability to motivate staff to receive maximum results

Respectfully,

Lavette Furge

Enclosure:

Resume

Contact this candidate