Cha'nea Lucas

Customer Service

Raleigh, NC

ac34e8@r.postjobfree.com

919-***-****

To acquire a position that will provide opportunity to expand my knowledge and will effectively utilize my training. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Technical Support Supervisor

Xerox - Raleigh, NC

May 2012 to August 2015

Providing management and guidance to all team members.

• Putting together daily performance reports for senior managers.

• Updating and monitoring client metrics and quality guidelines. Manager

Rapid Refunds - Raleigh, NC

April 2008 to March 2012

Overviewed customer care and communications, typing spreadsheets, proposals and itineraries.

# Responsible for overall growth and profitability

# Plan, organize, and direct office activities within Tax compliances. Client Operations Support Specialist

West Corporation - Rocky Mount, NC

July 2006 to January 2008

Prepared client sensitive documents and reports

# Monitored and assisted with reporting stats

# Managed and processed schedules, also monitored customer care policies throughout the call center. Assistant Manager

Foot Locker - Rocky Mount, NC

October 2005 to February 2006

Prepared weekly inventory reports

# Handled stocking and assisted in managing flow of stock.

# Implemented training course for new employees.

Education

High School Diploma

Rocky Mount Senior High School - Rocky Mount, NC

2000

Skills

Mac OS X, Microsoft Typing, Customer Service, Call Center Supervisor (10+ years) Certifications/Licenses

Administrative Clerk

Attended Atlanta Job Corps after graduating to obtain my certification, hoping to further education in the future. Additional Information

SKILLS:

Office and Customer Service Skills, Completed Management and Leadership Training conference

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