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Customer Service Manager

Ramseur, North Carolina, 27316, United States
January 21, 2018

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Cha'nea Lucas

Customer Service

Raleigh, NC


To acquire a position that will provide opportunity to expand my knowledge and will effectively utilize my training. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Technical Support Supervisor

Xerox - Raleigh, NC

May 2012 to August 2015

Providing management and guidance to all team members.

• Putting together daily performance reports for senior managers.

• Updating and monitoring client metrics and quality guidelines. Manager

Rapid Refunds - Raleigh, NC

April 2008 to March 2012

Overviewed customer care and communications, typing spreadsheets, proposals and itineraries.

# Responsible for overall growth and profitability

# Plan, organize, and direct office activities within Tax compliances. Client Operations Support Specialist

West Corporation - Rocky Mount, NC

July 2006 to January 2008

Prepared client sensitive documents and reports

# Monitored and assisted with reporting stats

# Managed and processed schedules, also monitored customer care policies throughout the call center. Assistant Manager

Foot Locker - Rocky Mount, NC

October 2005 to February 2006

Prepared weekly inventory reports

# Handled stocking and assisted in managing flow of stock.

# Implemented training course for new employees.


High School Diploma

Rocky Mount Senior High School - Rocky Mount, NC



Mac OS X, Microsoft Typing, Customer Service, Call Center Supervisor (10+ years) Certifications/Licenses

Administrative Clerk

Attended Atlanta Job Corps after graduating to obtain my certification, hoping to further education in the future. Additional Information


Office and Customer Service Skills, Completed Management and Leadership Training conference

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