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Manager Customer Service

Charleston, South Carolina, United States
15 hourly
January 21, 2018

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**** ****** ***** ****, ***. **02S, Charleston, South Carolina 29414

Email: Cell: 216-***-****

My primary goal in seeking employment is to work in an organization which will allow the use of my many years of leadership experience to develop and lead a strong team.


Freedom Yard Maintenance llc, Charleston, SC 29414

Owner – Aug. 2016 to Current

Design and install new residential gardens and curb appeals.

All landscaping functions – mow grass, mulch and maintain entire yard areas

Install retaining walls and pave walkways

Install small fencing projects

Prune trees and maintain edges around properties

Freedom Thrift Stores, llc.

Owner/Manager – Nov, 2015 – May 2017

Setup and coordinate all physical and administrative requirements for starting a Limited Liability Company in South Carolina.

Administrative Responsibilities – Ensure Business and Sales Licenses are current.

Ensure sales Taxes are collected and paid on a timely basis.

Daily Responsibilities – Maintain Purchase, sales, inventory and tax records.

Manage all other daily requirements for running a business.

Cleveland Clinic, Cleveland, Ohio 44195

IT Operations Manager – Oct. 2007 to Jun. 2015

As IT Ops Manager for the 186 beds South Pointe Regional Hospital (Cleveland Clinic), my primary duties were as follows:

Create and coordinate all IT related projects for that location

Create and manage IT Budget (5% of Hospital Operations)

Purchase and coordinate installation of all IT equipment

Manage all IT Department personnel.

Coordinate and Interface with building facility, administration, finance and all clinic departments

Provide and coordinate IT Support roadmaps for clients

IT Support Manager (Central Campus) – Aug. 2001 to Oct. 2007

Develop and manage a 29 member IT System administrator team

Provide IT Support to 13 Clinical departments

Create and deliver monthly IT presentations to 30 physicians and their department administrators

Coordinate IT Projects to synchronized delivery and completion with 3 other central and 9 regional hospital IT teams.

Senior System Administrator I – Jun. 1998 to Aug. 2001

Team leader for team of 12 System administrators

Create and teach team members how to support IT equipment and their clients

Build, install and maintain all computer servers and the application that runs them

Ogden Corporation, 2 Penn Plaza, New York

IT Helpdesk Supervisor – Apr. 1994 to May 1998

Provide supervision for 9 system administrators

Provide solutions for all IT related IT Calls reported.

Provide monthly accountability report to IT Director

IT Data Analyst – Feb. 1986 to Apr. 1994

Create accounting department reconciliation reports.

Print weekly payroll report and checks

Print finance department General Ledger reports

Polled and transfer external location’s payroll data.

Bank of New York – 67 Broad Street, New York, NY 20007

Night Data Auditor – Nov. 1984 – Feb. 1986

Verify and Print Daily Stock Market Reports

Distribute Daily Stock Market reports to local brokerage houses


Project Management Institute – 2013

Attend several Internal and external Organizational Leadership Series – 2007 to 2014

Cuyahoga Community College – 2011 - 2014

Business Administration courses

Business Laws and computer applications

Financial Accounting

New York Technical College – 1984 – 1986 (72 credits toward accounting degree)

Business Accounting Major

Accounting I, II and III

Computer applications (Microsoft Office suite and Database development)


Numerous Cleveland Clinic Leadership awards

Approximately 50 Clients awards for excellent customer service provided.

Project Management certificates

Leadership Awards


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